Not receiving any email of forms submitted / notification?

  • Profile Image
    britishdeafassociation
    Asked on June 20, 2016 at 12:15 PM

    Hi JotForm Support,

    I would like to check and find out what's happening with these email confirmation I usually receive regularly every time people have submitted our membership form.

    I've been receiving regularly until last one was 4th May 2016. I have checked online - it shows we're still receiving completed form even the last one was 6 hours ago but no email notification. I have checked the setting with email notification and it has correct email address.  I've checked in my email account wth search and even the junk folder - nothing.  I've tried with "test email" and haven't received anything.

    Is there anything that is blocking or stopping at your end? Can you please check and find out, thanks?

     

    Regards,

    Lyndon Borrow
    British Deaf Association 
    website@bda.org.uk

     

  • Profile Image
    KadeJM
    Answered on June 20, 2016 at 01:42 PM

    I found the reason why you stopped receiving emails to the two email addresses listed in your form's email notification is because both of them ended up in our bouncelist so I have removed them.

    It seems like your email host had a problem since our mail server was unable to look it up but you can see the reason for this below:

    Result: website@bda.org.uk is IN the bounce list
    Reason(s) : X-Postfix; unable to look up host

    Result: membership@bda.org.uk is IN the bounce list
    Reason(s) : X-Postfix; unable to look up host

     

    In the future please note that you can easily monitor your emails by checking your email history.

    Additionally, if for some reason your email address stops arriving again then just know you can also use our email tool to check and remove your email address(es) from our bouncelist if needed.