What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why does one of the recipients of notifications keep getting his email on the bounce list?

    Asked by debi1702 on July 29, 2016 at 10:23 AM

    I just took it off but it seems that every couple of weeks, his email ends up on the bounce list & this is QUITE inconvenient.

    Page URL:
    https://secure.jotform.co/form/50478190022853

    bounce list bounce email in bouncelist why why bounce listed why getting bounced why does
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    JotForm Support

    Answered by KadeJM on July 29, 2016 at 11:13 AM

    There are many reasons why you might end up in our bouncelist.

    But, the most common reason is often due to your email host flagging or rejecting our emails and marking them as spam so this forces the emails to stop and it is placed in our bounce list.

    Please see the following guides below for more information:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications 

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

  • Profile Image

    Answered by Debi on July 29, 2016 at 12:02 PM

    There are two other recipients using the same email host that get the emails.  Not sure the host thing is the answer!

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    JotForm Support

    Answered by Kevin_G on July 29, 2016 at 12:48 PM

    I have checked your email notifications and I can see there is missing info, for example, the "Reply-to Email":

    I would also suggest you to white-list our IP addresses, so you ensure that JotForm emails are not being blocked due to a security filter: Whitelisting-JotMails-IP-Addresses

    The email may be blocked due to different reasons, for example, as shown above, the missing "Reply-to" email address may indicate that the form is spam, then the email gets blocked. 

    However, if after doing this your email is still getting into our bounce list, please let us know, we will be glad to further check it. 

     

  • Profile Image

    Answered by debi1702 on July 29, 2016 at 01:10 PM

    Why are the other emails that I have set up to get notifications receiving them and they do not have the reply-to entered?????  Can you tell me what this field means?

  • Profile Image
    JotForm Support

    Answered by Mike on July 29, 2016 at 01:55 PM

    The Reply-to Email is usually the email address of the person who is submitting the form. If the reply field is filled, you can click on the Reply button in your email client to reply to that person.

    If you notice your email address in the bounce list once again, you can contact us to check the 'reason' message. Do not remove it from the bounce list yourself, so we will be able to get the mentioned message for you.

    If you would like to have more control over the email delivery, you might consider using your own SMTP sender on forms.

    How to Setup SMTP for a Form

    With that method the emails will be sent from your mail host server.