What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I not getting an email notification when a form is submitted?

    Asked by glenridgecc on August 09, 2016 at 02:35 PM

    Hello,

    I am no longer receiving email notifications when someone submits the form. I used to get notifications, and my email has not changed. Can you please provide assistance in fixing this?

     

    Thanks,

    Madison

    Page URL:
    http://www.glenridgecc.com/ClubInfo/Employment.aspx

    email notification email Getting a
  • Profile Image
    JotForm Support

    Answered by KadeJM on August 09, 2016 at 04:06 PM

    I see you are having an issue with not getting your email notifications.

    This occurred because your email address ended up in our bouncelist so I have removed it for you.

     

    Details:

    Result: m*****n@gl*********c.com is IN the bounce list
    Reason(s) : smtp; 554 Denied [e56f3075.0.2138010.00-2330.4351927.s12p02m025.mxlogic.net] (Mode: normal)

     

    To avoid this problem in the future please refer to these guides here:

    https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications 

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

     

    Also, if you end up in our bouncelist again for any reason we have an email tool:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List