What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why email notifications stopped working?

    Asked by lionstail on November 02, 2016 at 10:00 AM

    One of my forms is supposed to forward to the email trade@knobs.co. It worked for more than a year, but stopped working last week.

    I tested the email within the app and it didn't work. 

    I tested the email outside of jotform and it's still working fine, so the issue seems to be on your end.

    stopped working email forwarding email forwarding
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    JotForm Support

    Answered by Kevin_G on November 02, 2016 at 01:25 PM

    I have checked the email address you have shared us and I can see emails are being sent properly, the email is not currently in our bounce list either, one of the reasons why emails do not send.

    You can also check your email history by following this guide: How-to-View-All-Your-Form-Email-History

    I would also suggest you to check your spam folder since your emails may be there, if you find the emails in the spam folder, please mark them as not spam. 

    Here is also another guide that will help you to know why emails may not be sending: Why-I-am-not-Receiving-Email-Notifications

    Here is also a guide with suggestions to properly set up your emails and avoid them to be bouncing: How-to-Prevent-Email-Bouncing-Related-Issues

    If the problem with emails persists, please set up a custom sender using the SMTP method this way you will have more control over the sender email info: How-to-Setup-SMTP-for-a-Form

     

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    Answered by lionstail on November 03, 2016 at 08:44 AM
    They're not in spam, they're not getting through at all.
    ...
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    JotForm Support

    Answered by Helen on November 03, 2016 at 10:55 AM

    I checked your e mail address history and there was no problem. All e-mails were sent to trade@knobs.co. As you can see below screen shot:

    Please check your "Spam" folder, again and click "Not Spam" button to move your e-mails to Inbox.

    If you have still problem, feel free contact us.

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    Answered by yogijay on November 03, 2016 at 11:16 AM

    I am also having this issue - but the senders are also not receiving their email notification that is set up to be sent once they submit their form.  This has all been working smoothly until 3 days ago. Everything is set up on the account, nothing is going to spam. No notifications are being sent out by JotForm.....
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    Answered by lionstail on November 03, 2016 at 11:44 AM
    I fixed the problem, it turned out it was on Google Apps end.
    ...
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    JotForm Support

    Answered by Kevin_G on November 03, 2016 at 12:53 PM

    @yogijay,

    In order to assist you better I have moved your reply to another thread, you will find it here: https://www.jotform.com/answers/981020 

    @lionstail,

    Glad to know you were able to resolve the problem, please if there is anything else that we can assist you do let us know, we will be glad to help.