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  • Profile Image

    form not sending emails....

    Asked by accweb on November 08, 2016 at 11:55 AM

    My forms seem to have stopped sending emails.

    Page URL:
    https://secure.jotformpro.com/form/52536382719967

    Emails sending emails My Forms
  • Profile Image

    Answered by Irshad on November 08, 2016 at 02:52 PM

    I have checked your email address and it is currently in our bounce list, this is why you were not receiving emails.

    Here's the reason for that: 

    Reason(s) : smtp; 554 IP name lookup failed. No PTR record found

    I have  removed it and you should receive emails from your forms now, please check the guide below in order to know how to properly set up your email notifications to avoid bouncing: 

    How-to-Prevent-Email-Bouncing-Related-Issues

    Also, you could check and remove an email address from our bounce list by following this guide: How-to-Remove-Your-Email-Address-from-Bounce-List

    You could also set up a custom sender email address by using SMTP, this way you will have more control over how the emails are sent and will use your own sender info, here's the guide: How-to-Setup-SMTP-for-a-Form

    Hope this helps.