Can you check out email form please?

  • Profile Image
    Asked on November 22, 2016 at 03:40 PM
    We're still having trouble with customer emails leaving our Jotform contact page. Do you see any problems?


    The contact page is at
    They should go to
    Thanks, Mark.
  • Profile Image
    Answered on November 22, 2016 at 06:12 PM

    Email address you provide is in the bounce list. Our system gave following result:  is IN the bounce list 

    Reason(s) : smtp; 521 5.2.1 :  (DMARC:AOL) This message failed DMARC

    Also email address of your account is in the bounce list: is IN the bounce list 

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from is NOT

    I have now removed them from the bounce.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guides:

    How to setup email alerts to prevent email bouncing related issues.

    Why I am not Receiving Email Notifications?

    It seems that AOL is blocking us for violating DMARC policy but we are sending the form emails using our own servers. 

    AOL is known to have a very strict anti-spam measures so make sure to add to your contact or safe sender list.

    If the issue still persist and your email address ends up on our bounce list again, you can set up your notifications to be sent from your own address via SMTP: 

    Hope this will help. Let us know if you need further assistance.