Understanding Different Form Errors

July 27, 2022

You may encounter a few different form errors in Jotform, and the error meaning depends on the message. We have listed them below with their respective descriptions.

404 Not Found

Websites can be typically configured to display a customized error page, including a more natural description, meaning, or site branding.

The image is a customized 404 error by Jotform. The error shows when users attempt to follow or enter a broken link. Please review the link and verify its existence.

Invalid Form URL

The error means the form is viewed in an incorrect Jotform domain. We have implemented a domain separation rule. Depending on your country, you will have a separate domain name assigned to you. (i.e. jotform.us, jotform.me).

Any forms created will only work on that domain. If you attempt to view your forms using different domains, the error message displayed above will appear. The URL in the error message is the correct or actual URL you should be using.

This form is currently unavailable!

This error shows when the form is disabled or deleted.

If you are submitting a form, you may want to inform the form owner of the error. However, if you are the form owner, please visit the following guide to enable the form: How to Enable or Disable a Form.

Form not found

This error means the form was suspended for violating our Terms of Use.

It is always advisable to read every single term to avoid unnecessary problems. If you’re the form owner, contact Jotform Support and explain the purpose of your form for your assistance.

Sorry! Only one entry is allowed

The error is related to Unique Submissions. When a strict or loose check is enabled, form users can only submit one entry.

Check out our user guide on How to Set Unique Submissions on a Form to learn more.

Form over quota

As explained in the error message, the form has exceeded its allocated quota and cannot be used at the moment. This error appears when you reach your submission limit for the month.

You can either wait until the submissions counter resets to zero, which happens every first day of the following month, or upgrade to any available paid plans to increase your submission limits and enable all your forms right away. Every Jotform plan has its own monthly submissions limit. See our pricing page for more details.

Note
The above list is limited to standard form errors related to its settings or account. You may encounter other errors that are not listed in this guide. If you happened to see those, and it’s not on this guide, and you can’t find the answer from the support center, kindly contact us by creating a support ticket.

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Our customer support team is available 24/7 and our average response time is between one to two hours.
Our team can be contacted via:

Support Forum: https://www.jotform.com/answers/

Contact Jotform Support: https://www.jotform.com/contact/

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