You may encounter a few different form errors in Jotform and the error meaning depends on the message. Below is a list of common errors you may encounter on your form.
Note
The following list is limited to standard form errors. If you encounter any errors, have questions, or looking for assistance, feel free to contact Jotform Support.
404 Not Found
The 404 error shows when the form or page could not be found.
It may be temporarily unavailable, moved, or no longer exists.
Depending on your privacy settings, the error could also appear when viewing uploaded files on your form. For more information, see How to Unrequire Log-in to View Uploaded Files.
Invalid Form URL
There’s an implemented domain separation rule in which depending on your country, you may need to use a different domain name for your forms — for example, jotform.us or jotform.me. The “Invalid Form URL” error means that the form is viewed in an incorrect Jotform domain.
Make sure to use the correct Jotform domain name for your form.
This form is currently unavailable!
The “This form is currently unavailable!” error appears when the form is disabled or deleted.
For more information, see How to Enable or Disable a Form.
Form not found
The “Form not found” error means the form was suspended for violating the Terms of Use.
It is always advisable to read every single term to avoid unnecessary problems. If you’re the form owner, don’t hesitate to reach out to Jotform Support for assistance.
Sorry! Only one entry is allowed
The “Sorry! Only one entry is allowed” error is related to the Unique Submissions form setting.
When a strict or loose check is enabled, form fillers can only submit one entry. To learn more, see How to Set Unique Submissions on a Form.
Form over quota
The “Form over quota” error appears when the form has exceeded its allocated quota and cannot be used at the moment.
This error appears when you reach your submission limit for the month.
You can either wait until the submissions counter resets to zero, which happens every first day of the following month, or upgrade to any available paid plans to increase your submission limits and enable all your forms right away. For more information, see Jotform Features and Pricing.
The client was disconnected by the server because of inactivity
The error message “The client was disconnected by the server because of inactivity” can occur for many reasons.
Here are some common ones and what you can do to troubleshoot them.
Network problem. If there is a problem with your network connection, such as a weak signal or dropped connection, the server may disconnect you. Make sure that you have a stable internet connection.
Inactivity. The server may disconnect you if you take a significant time to fill out the form. If you’re the form owner, it’s advisable to keep your form as short as possible for better completion and conversion rates.
Also, if you received the error message while logged in to your Jotform account, it might mean that your session has expired. This can happen if you have not used Jotform for a certain period of time and the system has automatically logged you out. You can resolve this issue by logging back into your Jotform account.
Caching issue. An old cache of your form may cause some issues. You can resolve this by clearing your form’s cache. For more information, see How to Clear Your Form Cache.
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51 Comments:
I'm collaborating with a coworker on a form that he owns, and he gave me access using the collaboration link. When I select the approvals section, it says that the page cannot be found. Meanwhile, when I'm the owner of a form, I can access the approvals section. But when I give access to the form to my coworkers using the collaboration link, they have the same problem as I do: they can't access the approvals section since the page cannot be found. My question is, is the approvals section only available to the owner of the form, or is there a way to fix this?
I'm getting a notice when completing a form, "you have 1 error" but when I click on "Error" it doesn't show me where the error is. I scroll through the form and nothing is highlighted as an error. Hmmmm
Those filling out my jotfom are getting an error when they try to enter a time into my form. I am using a configurable list
*Time : time : 12
I am trying to download some forms and keep getting this error. It's the first time today I have tried to download our forms
responseCode: 401,
message: "error",
error: "API-Limit exceeded"
error 404, cant submit form. from IOS mobile
im getting the message below when trying to download forms. Pease help
{
responseCode: 401,
message: "error",
error: "API-Limit exceeded"
}
I use a form for submissions for a high school art show that I use once a year for a month, and I do pay to collect the applications due to the large number of photos for the month needed. I emptied last year's application data and deleted it out of the trash can a couple of months ago. Right now, I am under the FREE version, and I can not run tests due to "Run out of Quota," but I have no data in the system, and it should have reset itself. Yes, I emptied the trash. I need to make sure everything is working before I pay and open the submissions to the teachers to apply. Can you help me? Your system has worked so amusingly in the past and has saved me so much time. Sincerely, Angi
I am getting
“invalid_subject
Details: Subject Authentication failed”
What does this mean & how do I fix it?
Hi I'm getting form failed
Form engine failed
Hello, I am getting a Forbidden Error 403 when trying to download PDF from thank you form link. EMBED
I'm testing my forms and getting an error after submitting: Unable to process this request Please help!
Form is disabled and I am unable to log in to my account. It is very important that this is fixed.
I'm trying to fill out some forms and the agreement at the end of the form won't accept my input so I cannot finish the forms why is this?
I have a 404 not found error? How do I fix it?
When I try to access my form on the web, it says A£ instead of just £
I am extremely frustrated. I have attempted to submit my college application several times, but each time I hit the submit button, I receive this message:
Oops!
Could not access file: /www/uploads/CollegeofEd/210194847131149/5206226183292497417/
My account has been suspended, and I need help getting it reinstated. The support question form on the Contact page gave 404 error instead of confirmation page when I clicked "Post Question", so I am reaching out here. Please help me reinstate the account.
I figured it out thanks!
It is working now.
My Jot forms are not loading can you assist me?
The Easiest Online Form Builder | Jotform
We are getting this warning:
INCOMPLETE VALUES
https://www.jotform.com/build/82095836376165
It keeps saying Paypal Error. Even after I connect and confirm.
Please Advise?
Laura
Paypal has confirmed that I am attempting to log into Paypal on your popup form using the correct PayPal login details. I can log in successfully at Paypal with these details but the form on Jotform will not accept them for purposes of linking my accounts. My Paypal user name is the same as my jotform name and I'm using the same email address. I have had several attempts and wasted much time. Please advise asap .
The Paypal popup says :
Some of your information isn't correct. Please try again.
I'm trying to apply for a scholarship and it's deadline is today, but i keep receiving that message. How can I pass it?
Hi, in one of our forms, in the submissions it shows a date instead of a name and says “there seems to be an error. We are working on it!
Hi Team
I am building a Contract Variation form with Jotform and have used the "Fill in the Blank" field.
It has brought up an error :
Unexpected error occurred control_inline
I don't mind if I can't use this field - but I can't remove the error message - and now I have three of them on my beautiful new form!!!
Can you please provide advice as to how I can remove this message. I am not able to hover or anything.
Thank you.
Michelle
(for Ali Dobson, Kyabram Health)
It becomes especially complicated if stakeholders won’t budge on validation that matches the backend, input masking, obfuscating PII in inputs, etc.
How do I fix the error Order ID is missing? I am not sure what I forgot.
What should I do?
Thank you
Hayley
Getting pages that are suddenly very slow to load. All pages have a jotform embedded on them. It's taking about 30-50 seconds to load the page.
Example:
This was working fine till recently!!
I created a form and emailed it to test it. When you finish the form, the only option is the back button...the form won't finish and submit. Please advise.
{"responseCode" :401, "message" : "You're not authorized to use (/formuser/login/redirect","content" : [], "duration" 5ms , "info" : https: //api.jotform.com/docs#formuser-login-redirect
This is what appears when my assignee tries to access the form. Can someone explain why and why it's not allowing him to use the form?
Thanks.
Hi,
I cannot get the form I have assigned filled out, but I am seeing that my monthly submission quota is set to zero.
Can someone please explain to me why this is?
Thanks.
Hi, Images on myform show properly, also on my computer; but not all of them work on an mobil devices, even though the preview shows them correctly. Am I missing something on setting up the form?
We have been having an Submission Quota error on some (not all) of our forms for 12 days. It did not reset on the 1st of the month, even though our progress bars had, and it has not reset after the 10th, which is the date of our sign up (assuming we had to wait until the date of sign up for our "month" quota)
Please let us know what is wrong with the account, and how to fix this.
error to many redirects?? can not upload my page
Today is March 3 and I'm still getting the Form over quota errors. what happened?
some users are getting an error message after they submit their credit card information. it has happened using cell phones and laptop
Invalid location id
"submissionTotal":0,"paymentTotal":1,"paymentCurrency":"USD","formCurrency":"USD"}
Hello,
We have been experiencing several issues with the "save" option. Students receive several error messages and are unable to submit their application when the use the save for later feature. Can you assist us?
Is there a faster way to receive customer service as opposed to just submitting a question? My adoption link app has been down and I would prefer a one on one chat rather than messaging questions back and forth waiting for a response.
I am new to Jotform and I am trying to develop my first form. When I click on "add form element," and then click on "header," I get "unexpected error occurred control_head." When I click on add form element and then click on "short text entry," I get unexpected error occurred control_textbox.
Why am I getting these error messages? Why can I not just begin inputting the header or the text?
I just downloaded Jotform Widget v1.1 for Adobe Muse. Following the instructions provided by Adobe, I imported the widget into my Library and then dragged it onto a new page. I received the "Form over quota" message but I have never created a form before therefore I can not have exceeded a quota. Why am I getting this error?
The account is suspended. I do not know why it happened last night. I tried to log on. Password - Suspended.
Last night I edited the third one of four reservation forms after I edited and shared two forms to my boss Don who is the owner of Deaf Globetrotters, website, and deafglobtravel@gmail.com. He checked and approved the forms. Later I was shocked when my account is suspended without warning. Help me... What do I do? Please activate the account. Let me know soon as you can. Thank you.
Judy
Upload Error is appearing in my form when someone submits..how to resolve?
Looked over the pages regarding the error I have and also 2 days requesting support and still getting the same error. Contacted Authorize.net and they checked and there end is working.
Very frustrated with the time frame to find these problems fixed.
Thanks for the help that I did receive, but not able to fix these errors.
Getting the following error:
Oops! Form not found: 70794507130151. Already checked the form and no changes have been made to cause this to happen. Please help.
I recently took over the Username: FTMotors account and also have a Username: MyCar account under the same email address is there away to combine the two forms onto one account?
How long can in it take my registration is 20th October. Pliz help me coz I need this job
What can I do coz I had to fill the registration form. Will I be able to fill in some days
Today is April 1st and I'm still getting the Form over quota errors. what happened?
We did an upgrade last week. And again today. Will the counter reset tomorrow or do we have to wait additional time?
please be kind enough to explain why your robots banned by form?
i checked your terms but really couldn't find any answer.