You may encounter a few different form errors in Jotform, and the error meaning depends on the message. We have listed them below with their respective descriptions.
404 Not Found
Websites can be typically configured to display a customized error page, including a more natural description, meaning, or site branding.
The image is a customized 404 error by Jotform. The error shows when users attempt to follow or enter a broken link. Please review the link and verify its existence.
Invalid Form URL
The error means the form is viewed in an incorrect Jotform domain. We have implemented a domain separation rule. Depending on your country, you will have a separate domain name assigned to you. (i.e. jotform.us, jotform.me).
Any forms created will only work on that domain. If you attempt to view your forms using different domains, the error message displayed above will appear. The URL in the error message is the correct or actual URL you should be using.
This form is currently unavailable!
This error shows when the form is disabled or deleted.
If you are submitting a form, you may want to inform the form owner of the error. However, if you are the form owner, please visit the following guide to enable the form: How to Enable or Disable a Form.
Form not found
This error means the form was suspended for violating our Terms of Use.
It is always advisable to read every single term to avoid unnecessary problems. If you’re the form owner, contact Jotform Support and explain the purpose of your form for your assistance.
Sorry! Only one entry is allowed
The error is related to Unique Submissions. When a strict or loose check is enabled, form users can only submit one entry.
Check out our user guide on How to Set Unique Submissions on a Form to learn more.
Form over quota
As explained in the error message, the form has exceeded its allocated quota and cannot be used at the moment. This error appears when you reach your submission limit for the month.
You can either wait until the submissions counter resets to zero, which happens every first day of the following month, or upgrade to any available paid plans to increase your submission limits and enable all your forms right away. Every Jotform plan has its own monthly submissions limit. See our pricing page for more details.
Note
The above list is limited to standard form errors related to its settings or account. You may encounter other errors that are not listed in this guide. If you happened to see those, and it’s not on this guide, and you can’t find the answer from the support center, kindly contact us by creating a support ticket.
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40 Comments:
Form is disabled and I am unable to log in to my account. It is very important that this is fixed.
I'm trying to fill out some forms and the agreement at the end of the form won't accept my input so I cannot finish the forms why is this?
I have a 404 not found error? How do I fix it?
When I try to access my form on the web, it says A£ instead of just £
I am extremely frustrated. I have attempted to submit my college application several times, but each time I hit the submit button, I receive this message:
Oops!
Could not access file: /www/uploads/CollegeofEd/210194847131149/5206226183292497417/
My account has been suspended, and I need help getting it reinstated. The support question form on the Contact page gave 404 error instead of confirmation page when I clicked "Post Question", so I am reaching out here. Please help me reinstate the account.
I figured it out thanks!
It is working now.
My Jot forms are not loading can you assist me?
The Easiest Online Form Builder | Jotform
We are getting this warning:
INCOMPLETE VALUES
https://www.jotform.com/build/82095836376165
It keeps saying Paypal Error. Even after I connect and confirm.
Please Advise?
Laura
Paypal has confirmed that I am attempting to log into Paypal on your popup form using the correct PayPal login details. I can log in successfully at Paypal with these details but the form on Jotform will not accept them for purposes of linking my accounts. My Paypal user name is the same as my jotform name and I'm using the same email address. I have had several attempts and wasted much time. Please advise asap .
The Paypal popup says :
Some of your information isn't correct. Please try again.
I'm trying to apply for a scholarship and it's deadline is today, but i keep receiving that message. How can I pass it?
Hi, in one of our forms, in the submissions it shows a date instead of a name and says “there seems to be an error. We are working on it!
Hi Team
I am building a Contract Variation form with Jotform and have used the "Fill in the Blank" field.
It has brought up an error :
Unexpected error occurred control_inline
I don't mind if I can't use this field - but I can't remove the error message - and now I have three of them on my beautiful new form!!!
Can you please provide advice as to how I can remove this message. I am not able to hover or anything.
Thank you.
Michelle
(for Ali Dobson, Kyabram Health)
It becomes especially complicated if stakeholders won’t budge on validation that matches the backend, input masking, obfuscating PII in inputs, etc.
How do I fix the error Order ID is missing? I am not sure what I forgot.
What should I do?
Thank you
Hayley
Getting pages that are suddenly very slow to load. All pages have a jotform embedded on them. It's taking about 30-50 seconds to load the page.
Example:
This was working fine till recently!!
I created a form and emailed it to test it. When you finish the form, the only option is the back button...the form won't finish and submit. Please advise.
{"responseCode" :401, "message" : "You're not authorized to use (/formuser/login/redirect","content" : [], "duration" 5ms , "info" : https: //api.jotform.com/docs#formuser-login-redirect
This is what appears when my assignee tries to access the form. Can someone explain why and why it's not allowing him to use the form?
Thanks.
Hi,
I cannot get the form I have assigned filled out, but I am seeing that my monthly submission quota is set to zero.
Can someone please explain to me why this is?
Thanks.
Hi, Images on myform show properly, also on my computer; but not all of them work on an mobil devices, even though the preview shows them correctly. Am I missing something on setting up the form?
We have been having an Submission Quota error on some (not all) of our forms for 12 days. It did not reset on the 1st of the month, even though our progress bars had, and it has not reset after the 10th, which is the date of our sign up (assuming we had to wait until the date of sign up for our "month" quota)
Please let us know what is wrong with the account, and how to fix this.
error to many redirects?? can not upload my page
Today is March 3 and I'm still getting the Form over quota errors. what happened?
some users are getting an error message after they submit their credit card information. it has happened using cell phones and laptop
Invalid location id
"submissionTotal":0,"paymentTotal":1,"paymentCurrency":"USD","formCurrency":"USD"}
Hello,
We have been experiencing several issues with the "save" option. Students receive several error messages and are unable to submit their application when the use the save for later feature. Can you assist us?
Is there a faster way to receive customer service as opposed to just submitting a question? My adoption link app has been down and I would prefer a one on one chat rather than messaging questions back and forth waiting for a response.
I am new to Jotform and I am trying to develop my first form. When I click on "add form element," and then click on "header," I get "unexpected error occurred control_head." When I click on add form element and then click on "short text entry," I get unexpected error occurred control_textbox.
Why am I getting these error messages? Why can I not just begin inputting the header or the text?
I just downloaded Jotform Widget v1.1 for Adobe Muse. Following the instructions provided by Adobe, I imported the widget into my Library and then dragged it onto a new page. I received the "Form over quota" message but I have never created a form before therefore I can not have exceeded a quota. Why am I getting this error?
The account is suspended. I do not know why it happened last night. I tried to log on. Password - Suspended.
Last night I edited the third one of four reservation forms after I edited and shared two forms to my boss Don who is the owner of Deaf Globetrotters, website, and deafglobtravel@gmail.com. He checked and approved the forms. Later I was shocked when my account is suspended without warning. Help me... What do I do? Please activate the account. Let me know soon as you can. Thank you.
Judy
Upload Error is appearing in my form when someone submits..how to resolve?
Looked over the pages regarding the error I have and also 2 days requesting support and still getting the same error. Contacted Authorize.net and they checked and there end is working.
Very frustrated with the time frame to find these problems fixed.
Thanks for the help that I did receive, but not able to fix these errors.
Getting the following error:
Oops! Form not found: 70794507130151. Already checked the form and no changes have been made to cause this to happen. Please help.
I recently took over the Username: FTMotors account and also have a Username: MyCar account under the same email address is there away to combine the two forms onto one account?
How long can in it take my registration is 20th October. Pliz help me coz I need this job
What can I do coz I had to fill the registration form. Will I be able to fill in some days
Today is April 1st and I'm still getting the Form over quota errors. what happened?
We did an upgrade last week. And again today. Will the counter reset tomorrow or do we have to wait additional time?
please be kind enough to explain why your robots banned by form?
i checked your terms but really couldn't find any answer.