PayPal Forms

December 7, 2023

Creating PayPal Payment Forms with Jotform is quick and easy. Just follow the process below and you’ll be integrated with PayPal in no time.

To create your Jotform PayPal form:

  1. In the Form Builder, select Add Form Element in the upper-left corner.
An arrow pointing to the Add Form Elements button in Form Builder
  1. In the Form Elements pane on the left, select Payments at the top.
  2. Search for PayPal and choose the integration you’d like to use.
Highlights to access PayPal payment integrations in Form Builder

There are different PayPal payment gateways available. If you have a personal PayPal account, use PayPal Personal (Standard). Otherwise, you can use PayPal Business, PayPal Pro, or PayPal Checkout.

Note

Submissions on forms with PayPal Personal (Standard) integration are initially considered Incomplete Payment entries. Jotform uses the IPN message to determine whether a submission’s payment is successful or not. To learn more, see PayPal Incomplete Payments.

After adding the payment gateway to your form, its settings pane should show up on the right side. If not, click on the element’s wand icon to see its payment settings.

Form Builder PayPal Standard Settings Panel
  1. In the right pane, connect your PayPal account. For PayPal Personal (Standard), you only need to provide the email.
An arrow pointing to the Connect button in Form Builder's PayPal integration
  1. Choose the Payment Type. To learn more, see Order Form Types.
  2. Set up the rest of the settings. See Additional Gateway Settings.
  3. Scroll down, then select Continue at the bottom to save the changes.

Additional Gateway Settings

Expand the Additional Gateway Settings section in the payment settings panel to see advanced options.

PayPal Standard Additional Gateway Settings

Here are the available options:

  • Users Can Select Multiple Products – Set to “Yes” if you want users to be able to select multiple products.
  • Show Total Price on the Form – Choose “Yes” if you want to show the total amount on the form.
  • Sandbox Mode – The PayPal Sandbox is a self-contained, virtual testing environment that mimics the live PayPal production environment. It provides a shielded space where you can initiate and watch your application process the requests you make to the PayPal APIs without touching any live PayPal accounts.
  • Authorization Only – Enable this option if you want to collect orders and charge customers at a later date. See How to Enable Payment Authorization to learn more.
  • Require Shipment Address – If you’ll be shipping a product to the user or need an address for some other purpose, select “Yes”.
  • Checkout Language – Choose the language to be used on your checkout page.
  • IPN Relay URL – If you are using PayPal with another provider that needs to get IPN messages, you can enter the provided URL in the box.
  • Pending Payment Email – This option allows you to send an email to customers who fail to submit their payments on time. For more information, see How to Set Up Incomplete Payment Notification Email.
  • Clickable Image Preview – Enable this option to open product images in a lightbox window.
  • Use Decimals – This is enabled by default. Choose “No” if you don’t want to use decimals.
  • Decimal Separator – You can choose to use decimal points or commas.
  • Redirected PayPal Page Style – To learn more visit: https://www.paypal.com/customize
  • Checkout Logo – You can display your custom logo on the checkout page. The image you upload will replace your email address or merchant ID.
  • Checkout Cart Color – You can designate a border color to appear around the selected product items on the checkout page.

See also:

Contact Support:

Our customer support team is available 24/7 and our average response time is between one to two hours.
Our team can be contacted via:

Support Forum: https://www.jotform.com/answers/

Contact Jotform Support: https://www.jotform.com/contact/

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