What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I upload a file to jotform to create a link to it?

    Asked by tsdunrud on February 15, 2017 at 12:50 AM
    How do I upload a file to jotform to create a link to it?
  • Profile Image
    JotForm Support

    Answered by jonathan on February 15, 2017 at 12:56 AM

    You will need to use the Upload field on your form and upload your file using your form.

    The uploaded file will be counted in your form submission and file storage capacity.

    We really do not provide the file hosting service so this will be the option you can do.

    Alternatively, you can just use 3rd party integration like Dropbox or google drive to upload your file and the get the shared link using them.

    Let us know if you need further assistance.

  • Profile Image

    Answered by tsdunrud on February 15, 2017 at 09:46 AM
    Hi Jonathon,
    I am trying to have a pdf available for users to download once they pay for
    it. I do not need users to upload forms. The first link that is on the
    current form was done by a jotform support person and is exactly what I am
    looking for. It looks like it was done using a pdf embedder. The second
    link on the form that says click here to download content is my attempt. I
    tried using google drive and dropbox but users can see those sources which
    I don't like. Please help me get the second link to work like the first.
    I have been working on this for several days and am a bit frustrated.
    Thank you.
    https://www.jotform.com/build/70397047621962
    ...
  • Profile Image
    JotForm Support

    Answered by Mike on February 15, 2017 at 11:43 AM

    Unfortunately, we do not provide hosting for files. The problem is that Google Drive and Dropbox do not provide direct file download links, so you might consider some other hosting option.

    If you would like to share the PDF once the payment is submitted you might consider setting up an Autoresponder email on form. It has an option to attach a file. The email will only be sent for successfully paid submission (if the payment field is required on form).