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    Application forward email

    Asked by LRGR on March 13, 2017 at 05:02 PM

    On my adoption application form, the  applications are being forwarded to lovealab64@gmail.com . They should be gong to skerrick1307@verizon.net.

     

    Do I have something set wrong. The lovealab email is not on the list of notifications for that application.

     

     

    Page URL:
    http://www.labrescue-richmond.com/application

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    Answered by Ian on March 13, 2017 at 09:21 PM
    skerrick1307@verizon.net and sharon.kerrick1307@gmail.com emails were IN the bounce list due to reasons

    Reason(s) : smtp; 571 Email from 152.160.197.226 is currently blocked by
    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from yahoo.com is NOT

    respectively.

    I had removed the same from the bounce list.
    You can remove yourself by following the instructions provided at :

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    This usually happens when the messages are rejected by your email service provider. Our servers will try several times to deliver the messages for a given time-frame, but if the delivery constantly fails, it will mark it as "old", "rejected" or similar, and it will store your recipient email address in our bounce list. To prevent email bouncing related issues please read :

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    In addition, you can find our mail server domain list from this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-AddressesYou may consider adding the list on your whitelist settings. 

    If the issue continues, our best recommendation to avoid email bouncing issues is to use your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Please observe your email activity from here on. You may also check your email activity to see the status of the email deliveries from your forms by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Let us know if you have more questions regarding the same