The submissions of my form have accidentally been deleted.

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    pelberts
    Asked on November 22, 2017 at 09:47 AM

    The submissions of my form have accidentally been deleted.

    The form still exists, also in excel, but I can't view the pictures, which are extremly important.

    Is there any way to restore these?



    This is a re-post of a comment on How to Restore Deleted Forms

  • Profile Image
    aubreybourke
    Answered on November 22, 2017 at 11:09 AM

    I'm afraid there is nothing we can do. Once you delete your submissions they are gone. 

    Can you supply the form URL in question

    Where to Find My Form URL?

    Maybe we can escalate the thread to Level 2 support. And see if they have a solution.

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    monsterscore545
    Answered on November 23, 2017 at 06:22 AM

    What do you exactly mean by level 2 thread support?
    The forms contain receipts which are extremely important for our tax declarations.

    If there is anything you can do please let me know. 

  • Profile Image
    ashwin_d
    Answered on November 23, 2017 at 08:44 AM

    Unfortunately it is not possible to restore deleted submissions. Please note that once submission is deleted, it is completely deleted from our system along with the uploaded file as well.

    If you want to see the submission data, the only option available is to check your account email logs. The following guide should help you how to check your email history:  https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

  • Profile Image
    monsterscore545
    Answered on November 23, 2017 at 09:37 AM

    Thankyou for your reply.

    To prevent cases like this form happening in the future, is there any way to save the pictures in excel as actual pictures, and not as an URL to the jotform?

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    ashwin_d
    Answered on November 23, 2017 at 09:52 AM

    Unfortunately no but you can integrate your form with google drive or Dropbox account which will send a copy of all uploads to your integrated folder. The following guides should help you:

    https://www.jotform.com/help/77-Upload-to-Dropbox-with-JotForm

    https://www.jotform.com/help/192-How-to-Integrate-a-Form-with-Google-Drive

    Hope this helps.

    Do get back to us if you have any questions.