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JaegarciaAsked on April 8, 2019 at 12:11 PM
Hello,
My company needs for Jot form have come to a hold. How can I cancel my subscription?
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Girish JotForm SupportReplied on April 8, 2019 at 1:24 PM
I can see that you have a Silver subscription with us. Before cancelling your account please follow the below steps:
1. Download / Export your data if required since you have over 2000 submissions.
How-to-Download-the-Submission-Files
How-to-Download-Form-Submissions-as-Excel-CSV-PDF
2. Cancel your subscription and downgrade to Free - How-to-Cancel-a-Subscription-and-Downgrade-Back-to-Free
3. Delete your account - How-to-Delete-My-Account
If you are unable to cancel your subscription, we can do so from our end and process your refund for the last payment made.
Do let us know how you want to proceed and we shall assist you accordingly.