How can I cancel my acount

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    Jaegarcia
    Asked on April 08, 2019 at 12:11 PM

    Hello,


    My company needs for Jot form have come to a hold. How can I cancel my subscription?



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    gerardw
    Answered on April 08, 2019 at 01:24 PM

    I can see that you have a Silver subscription with us. Before cancelling your account please follow the below steps:

    1. Download / Export your data if required since you have over 2000 submissions. 

    How-to-Download-the-Submission-Files

    How-to-Download-Form-Submissions-as-Excel-CSV-PDF 

    2. Cancel your subscription and downgrade to Free - How-to-Cancel-a-Subscription-and-Downgrade-Back-to-Free 

    3. Delete your account - How-to-Delete-My-Account 

    If you are unable to cancel your subscription, we can do so from our end and process your refund for the last payment made.

    Do let us know how you want to proceed and we shall assist you accordingly.