our forms show we are over quota?

  • Profile Image
    dupeshop.sean
    Asked on January 28, 2020 at 11:33 AM

    We have not had many forms come through this month, and we have never had this error in many years of using Jotform. Please help


    http://dupeshop.com/order/order-form.htm

    and

    http://dupeshop.com/pricing/duplication-quote.htm


  • Profile Image
    JohnRex
    Answered on January 28, 2020 at 01:58 PM

    I can see that you are referring to this form: Project Job Ticket which is embedded on the said webpage.

    As checked, your uploaded files already reached 10.43 GB right now, which is beyond the subscription's upload space limit of 10GB only.

    There are two ways on how to lift the over-limit status of the account. You may either upgrade to a higher plan like SILVER that has higher upload space allocation or delete existing submission which has uploaded files in it.

    If you choose the second option, you can free up the upload space utilization of your account by manually deleting the submissions which have file attachment in it. However, be mindful that this process cannot be undone.

    Here's a snippet from the guide I'm linking below:

    When deleting submissions individually, you will see this warning message (see screenshot below). Please note that deleting submission data is irreversible and will permanently remove it in our servers, including the file uploads on them.

    1572564971how-to-delete-submissions-warn

    Complete guide: How-to-Delete-Form-Submission-Data 

    So, I strongly urge you to make a backup copy of your Submission Data just in case you'd still need them in the future. There are plenty of ways to do that, feel free to pick one that will work for you:

    Related guides:

    How-to-Export-All-of-Your-Data-at-Once

    How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    How-to-Download-the-Submission-Files

  • Profile Image
    dupeshop.sean
    Answered on January 29, 2020 at 10:50 AM

    Thank you for your help with our issue. I deleted about 10% of the form
    submission yesterday and this morning. It appears we are still over of
    storage quote of 10gb, even though prior to the deletions we had 10.43gb. I
    was wondering if you can see if we are now below the 10gb of storage?
    Of possibly I'm not permanently deleting the forms properly?
    Thank you again.
    Thank You,

  • Profile Image
    IvayloK
    Answered on January 29, 2020 at 01:46 PM

    It looks like that you have now 9.51 GB. This is within your limit. So, your forms should work now.

    Please check your forms and let us know, if the issue still persists.

    Looking forward to your response.

  • Profile Image
    dupeshop.sean
    Answered on January 29, 2020 at 02:50 PM

    back up and running, thank you for your help!
    Thank You,