Is there a way for me to see duplicate form submissions?

  • atchristian
    Asked on August 6, 2020 at 2:39 PM

    Is there a way for me to see duplicate form submissions or incomplete forms? 

  • David JotForm Support Manager
    Replied on August 6, 2020 at 6:54 PM

    Hi, you can see them through your submissions page: https://www.jotform.com/help/269-how-to-view-form-submissions/

    If you want to prevent duplicate submissions, please check these guides:

    https://www.jotform.com/help/64-how-to-set-unique-submissions-on-a-form/

    https://www.jotform.com/help/223-how-to-set-form-limits-based-on-a-unique-question/

    Let us know if you have more questions.

  • atchristian
    Replied on August 11, 2020 at 12:28 PM
    Hello. The duplicate app is not working. Please advise the best way from me to remove blanks and duplicates from my inbox.
    Antonia Christian
    ________________________________
    ...
  • Ed Enterprise Customer Success Engineer
    Replied on August 11, 2020 at 1:37 PM

    Hi @atchristian, 

    Is it all forms it's not working with, if not can you let me know the name of the form it's not working for?

    Also, could you let me know two or more example submissions that are duplicates that aren't being removed? And which field you're selecting to remove duplicates against?

    Thank you!

  • atchristian
    Replied on August 11, 2020 at 2:28 PM

    I am trying to identify all the of duplicate submissions for all three forms.
    [A picture containing clipart Description automatically generated]
    [signature_1998381077][signature_289934252][signature_773899352][signature_1990774304][signature_626799613]
    Antonia Christian
    CMO Officer

  • Ed Enterprise Customer Success Engineer
    Replied on August 11, 2020 at 3:56 PM

    Hi @atchristian, 

    Thank you, but when you're looking for duplicate submissions using the app you have to select at least one field to compare against - eg email address. And if they have the same email address they are shown to be duplicates.

    Or are you selecting all the fields to compare against? Which would mean if any one of the fields in a compared pair is slightly different then they would not be duplicates.

    Thank you!

  • atchristian
    Replied on August 11, 2020 at 4:28 PM

    This is what I get when I click on open app.
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    [A picture containing clipart Description automatically generated]
    [signature_1694803983][signature_1010047238][signature_1812513220][signature_2130077176][signature_204505635]
    Antonia Christian

  • David JotForm Support Manager
    Replied on August 11, 2020 at 5:31 PM

    Your screenshot did not post, please open the link of this support ticket in your browser, here is the link: https://www.jotform.com/answers/2496220

    Then upload your screenshot(follow this guide from step 3 and forward): https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum