Support emails & Form Submission Notification emails not being received

JotForm Support…

No support email was received from you regarding previous question, and I have checked all folders including spam/junk folders, and nothing received

Plus there seems no way of searching in JotForm support to find the ticket or question in forum? How do I find my question, and any replies, in JotForm Support? There’s no ticket number or support search.

Also I am not receiving any ‘notification emails’ from my 3-day Trial – WorldsBestIPTV form (I have checked my email and all works 100%) – so why am I not receiving a) your support email replies? …and b) my form notification emails?

Regards, Steve

Good day, please go to Support > Forum:

Then, click on the My Questions button:

The recipient of your notification was in our bounce list: https://www.jotform.com/help/262-how-to-remove-your-email-address-from-bounce-list

https://www.jotform.com/help/293-how-to-view-all-your-form-email-history

Please ask your email service provider to add our domain names and sending IP address to their whitelist: https://www.jotform.com/help/145-whitelisting-jotform-ip-addresses-and-domains

Also, you may try using your SMTP settings to send emails: https://www.jotform.com/help/244-how-to-setup-smtp-for-a-form

Let us know if you need more help.