Show a customized thank-you page conditionally based on respondet's answer.

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    Stephen Marsh 
    Asked on January 29, 2021 at 01:53 PM

    I am using a template that I have modified to our needs and need assistance with adding a hard stop, if the individual does not meet the criteria in the form. After going through the questions of eligibility and they do not apply, I want the form to close out with a message stating they do not meet eligibility, please watch website for updates, or something to the effect.

    How do I set up the form to achieve this? If you are looking at our forms, it is the Covid Eligibility Form which has several pages of questions using IF/Then that they answered No to. On the last set of questions, if the answer is still No, I need something to have them select and then trigger the closing of the form and the message to appear. I have set the last field of questions to Require and answer or it won't submit, but I don't want them to just be stuck there.

    Thanks for your help.

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    Answered on January 29, 2021 at 06:29 PM

    Thanks for reaching out to us!

    Two steps you can achieve this through are:

    1. Never allow the respondents to submit the form if X question(s) is not filled:
      This is easily done using Conditional Logic to hide the Submit button if X question is not filled.
      Related guide: How-to-show-or-hide-fields-base-on-users-answer
    2. After they submit, show customized a thank-you page based conditionally based on their answer to a question(s).
      Related guide: How-to-change-thank-you-message-using-conditional-logic

    I hope I have been of any help.

    Should you have any further inquiries, we will be more than happy to help.

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    Stephen Marsh 
    Answered on January 29, 2021 at 06:44 PM
    Thank you for info, I will review and make the adjustments. One additional question, is there a way to link the eligibility form to the appointment/consent form, so once eligibility is approved and submitted, it opens the appointment form and they can begin submission?
    I would like to add the link to our website so no one jumps to appointment without approved eligibility.
    Thanks again!
    Get Outlook for Android
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    Answered on January 30, 2021 at 04:39 AM

    Greetings Stephen,

    You can redirect users to the form URL when a form is approved. Kindly check the guide below.

    Should you have any other questions then please let us know.


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    Stephen Marsh 
    Answered on February 01, 2021 at 12:22 PM
    Dear Jotform,
    I set up the conditions per your response. Question, if the user gets to the last condition, selects the last "None of Above" signaling that the user does not meet the criteria to show the submit button, how do I get the form to then close and display default message?
    I don't want the user to submit if they don't meet the criteria in the form. I also don't want them to be stuck on the page wondering what to do.
    Stephen Marsh
    Director of Pharmacy Operations
    Palmer Pharmacy
    2 E. Main St.
    Johnstown, NY 12095
    P(518) 762-8319
    F(518) 762-5272
    C(845) 527-3859
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    Answered on February 01, 2021 at 03:16 PM

    Hi Stephen,

    Unfortunately, there is no option to close the form from the conditions.

    You can for example add a hidden paragraph on the form, where you insert text explaining that the user is not qualified to submit the form (and possibly advice on what to do next). Then set a condition to show the paragraph and hide the submit button when the user does not meet the criteria to submit the form. This way your user won't be left wondering what to do.

    Let us know if you have any further questions, and we are happy to help you!

    Best Regards,