I have downgraded my account but may have further submissions in the future. If I delete my current submissions which I no longer need, will this even

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    Octa_Events
    Asked on July 02, 2021 at 07:02 AM
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    Cecile_A
    Answered on July 02, 2021 at 09:54 AM

    Hello there,

    Thank you for contacting support.

    Unfortunately, your message was cut off. To assist you correctly, can you please send your message again?

    Looking forward to your reply.

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    Octa_Events
    Answered on July 02, 2021 at 10:08 AM

    Thanks Cecile, I downgraded my package as I will not be using it for submissions for the next few months. If I need to receive more submissions do the limits reset themselves after a certain period of time or would I need to upgrade again to receive more submissions?


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    Cecile_A
    Answered on July 02, 2021 at 11:28 AM

    Thanks for your reply.

    Kindly note that all monthly limits such as submission limit will reset on the first day of every calendar month.

    Guide: Understanding-your-account-usage-and-limits

    If you want to accept more than 100 submissions a month, then you will have to upgrade your account again.

    A friendly reminder as well that when you downgrade your account, you won't lose your forms and your data. However, we recommend you to export your current data because of the SUBMISSION STORAGE. This is the total number of submissions you can store on your account itself. This is different from the first one which is a monthly limit. So for example, in "Free" plan, you are only allowed to have a total submission storage of 500. These 500 are the most recent submissions that you received. If you exceed your limit, the oldest submission data will be deleted, giving way for the new ones to be received.

    Guides:

    How-to-download-form-submissions-as-excel-csv-pdf

    How-to-download-the-submission-files

    How-to-export-all-of-your-data-at-once

    Should you have further inquiries, kindly let us know.