Keep the database but delete all media.

  • Profile Image
    Dgcasting
    Asked on November 22, 2021 at 04:33 PM

    I have a 1 TB plan and there is no option for me as a single user to get more storage space.

    How can I delete all the media from a project, still keep the Jot forms and data?

  • Profile Image
    sweta_s
    Answered on November 22, 2021 at 10:37 PM

    You can free up the upload space utilization of your account by manually deleting the submissions which have file attachments in them. However, be mindful that this process cannot be undone.

    Complete guide: How-to-Delete-Form-Submission-Data 

    So, I strongly urge you to make a backup copy of your Submission Data just in case you'd still need them in the future. There are plenty of ways to do that, feel free to pick one that will work for you:

    Related guides:

    How-to-Export-All-of-Your-Data-at-Once

    How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    How-to-Download-the-Submission-Files

  • Profile Image
    Paul Bernstein 
    Answered on November 22, 2021 at 10:43 PM

    Thanks, but that is not what I need. I’d like to keep the submission data but delete all uploaded media.
    is there as way?

  • Profile Image
    Nik_M
    Answered on November 23, 2021 at 06:41 AM

    It is possible to delete attachments only, but you will have to do it for each submission separately. This can be done in Tables. I recorded how.

    1637667624_619cd3282aa9e_delete.gif

  • Profile Image
    Paul Bernstein 
    Answered on November 23, 2021 at 06:52 AM

    Thanks. I think I have a solution. Perhaps if i Edit the form and delete the media upload item. This will keep the form and it’s data but the media will be removed from the server?

  • Profile Image
    Nik_M
    Answered on November 23, 2021 at 08:09 AM

    No, deleting a form field will not delete data from our servers. We are keeping it because the users may accidentally delete fields. If the form is reverted to the previous version the data will be restored.

    The only way to delete uploaded files is to delete attachments from Tables or to delete submissions.

  • Profile Image
    Paul 
    Answered on November 23, 2021 at 08:13 AM

    Then let’s put this in as a feature request. Have a button on a project to delete all uploaded media.
    thanks.
    paul

  • Profile Image
    Harvey_N
    Answered on November 23, 2021 at 08:40 AM

    Hi Paul,

    I've submitted a feature request where users would be able to delete all uploaded media with one button on their forms. Please do note that we don't have an ETA on when would this feature be implemented. We will update you on this thread once it has been implemented.

    Thank you.