What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form in Arabic language suspended.

    Asked by kindergartenminia on October 22, 2014 at 04:05 AM

    help please

    My form is not work

    preview messege

    Form not found

    Page URL:
    http://www.jotform.com/?formID=42924261847561

    Screenshot
    arabic form arabic suspended form suspended
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    JotForm Support Manager

    Answered by Jeanette on October 22, 2014 at 10:31 AM

    Your account was suspended automatically because you have a form which was made on Arabic language.

    To avoid further suspensions we recommend you to build the form in English and then use the Language Translator tool to set it into Arabic, French or any other language that might be suspended automatically

     Why is this? We have a tool called Phishing Detector which allows us to automatically suspend thousands of forms created everyday for phishing activities such as stealing credit card information, social security numbers, login credentials, child pornography, etc. However this tool is not updated to scan Arabic,French and other similar languages, therefore most of the forms made in these languages are automatically suspended.

    So, here are some steps to help you to avoid future automatic suspensions, you will have to add the language either as an option or as the default language.

    To access our Language Translator tool

    1. Edit an existing form or create a new one

    2. Go to the Setup & Embed tab and click "Preferences"

    3. In the Preferences window, click "Advance Settings"

    4. Look for the "Languages" and click "Edit Form Languages" button

     

     Set desired language as default

    - Access the Language Translator as described above > Click on “Add new” > search for your language.

    Once you add it, set it as default (eg. Arabic)

     

    Now select the language and click on Edit , so you can start adding the translations in the desired language (eg.arabic)

    Check this form out,  it will default to Arabic, and will bypass your browser's language

     

    To make the form to detect the language of the browser:

    -Click on options button

    -Tick checkbox  Detect user browser language

    See this other form (same form, but setup to detect browser language). Please check this guide  for more details on how to translate your form into other languages.

     

    Hope this helps! Let us know if you have any questions so we can clarify it.

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    Answered by Luyat on February 12, 2015 at 01:16 PM

    Hi,

    I am reassured.

    Thank you for your quick response.

    Best Regards

    Robert Luyat

  • Profile Image

    Answered by pasokh on February 22, 2015 at 10:45 PM

    hi

    very good

    thank you for your best website

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    Answered by pasokh on February 25, 2015 at 02:58 PM

    hi

    my account disabled for second time because my new form design. please active my form

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    JotForm Support Manager

    Answered by Jeanette on February 25, 2015 at 04:07 PM

    There is no other way to avoid forms in arabic language to be suspended than translating them. I've reactivated your account, but you should apply the workaround as explained above.

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    Answered by MARKATER  on April 10, 2015 at 11:11 PM

    Hello

     

    Please same problem, I did this solutions but not issue

     

    My form: http://form.jotformeu.com/form/50998179178374

     

    with error message: FORM NOT FOUND - THIS FORM IS DISABLED

     

    Don't understand where is my error ???

     

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    Answered by Ben on April 11, 2015 at 05:06 AM

    If you continue to have any further issues after reading the reason for that in my reply, please start your own thread by going here: http://www.jotform.com/contact/

    For the sake of others, I will answer your post here this time, in future, in order to keep this thread informative and helpful for all, we will most likely remove all new posts on this thread in favor of your own threads.

    Please note that the above steps must be done for all of your jotforms otherwise it will not work.

    The reason for this is that you account might be disabled because of any form, even if it started to happen when you were working on a new form.

    Once you translate all forms properly, the account should automatically be unsuspended - that is if the forms are not breaking any of our terms of use.

    At this time (after all forms were translated and the account is still not working), you must create your own thread so that we can check what is the specific issue for your account.

    Thank you.

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    Answered by Topstsems on June 11, 2015 at 08:36 AM

    thanks alot and it was really helpful 

    i followed everything step by step but at the last i faced a small problem

    i find out that it didn't translate anything

    i want the form to be previewed in arabic 

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    JotForm Support

    Answered by Boris on June 11, 2015 at 09:39 AM

    Hello Topstsems, please note that your post has been moved to its own thread, we will be assisting you there shortly:

    http://www.jotform.com/answers/586547

    Thank you.

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    Answered by randavictor on June 15, 2015 at 05:21 AM

    i did the above today & it didn't work!

    i don't want to write it in two languages... as i'll use arabic only.

    Also i dont want the language dropdown to be shown...

    how can i do that?

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    JotForm Support

    Answered by ashwin_d on June 15, 2015 at 09:58 AM

    Hello randavictor,

    I have moved your question to a new thread and you will be answered here:  http://www.jotform.com/answers/588815 

    Thank you!

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    Answered by tabukpaws on August 07, 2015 at 07:13 AM

    Hi, I would like my form in both English and Arabic, also it is very common for automatic translations to be wrong so my Arabic friends have translated mine, does the phishing detector mean I cannot use a manual translation?

    Thanks

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    Answered by AaronSiciliano on August 07, 2015 at 09:41 AM

    tabukpaws I have moved your question to its own thread. It can be found and will be answered here.

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    Answered by atighi on October 01, 2015 at 09:39 PM
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    Answered by lesbellescartes on March 11, 2016 at 12:25 PM
    A new response has been received:
    JOTFORM

     

    Answered by BDAVID

     

    We apologize for the inconvenience, your forms are available now:

    Your forms were suspended by our phishing detector system, since they are made in French language and our phishing tool is not updated in this language.