What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Credit Card or PayPal with 2x, 3x....Wow to do?

    Asked by paulodomingues on August 13, 2015 at 10:12 AM

    Credit Card or PayPal with 2x, 3x....Wow to do?

  • Profile Image
    JotForm Support

    Answered by Charlie on August 13, 2015 at 11:38 AM


    I'm not sure if I understand your concern, could you please provide us more details of it?

    Are you asking if what payment method you should use to purchase a subscription? You can either use Paypal or Credit. You can follow this guide on how to upgrade: https://www.jotform.com/help/331-How-to-upgrade-my-account.

    We'll wait for your response.

  • Profile Image

    Answered by paulodomingues on August 13, 2015 at 11:47 AM

    Excuse me,


    I am Brazilian, and created an app to provide repair services. I put the form of simple PayPal payment, but when I pay, I can not piecemeal in 2 times or 3vezes. Should use PayPal or PayPal Express Pro? Full payment undermines my trade.


    Help me

  • Profile Image
    JotForm Support

    Answered by Charlie on August 13, 2015 at 01:14 PM

    Not sure what you meant by "piecemeal in 2 times or 3vezes". 

    Would you like to set a form that will charge your customers periodically? Like a recurring payments? If that's the case, you might need to set subscriptions in your order form, here's a guide: https://www.jotform.com/help/166-How-to-setup-a-recurring-payment-option 

    For the basic order form, here's a guide for that: https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 


    To learn more about the payment integrations that we support, you can check this guide: https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm 

    I hope that helps. If you are still having problems, could you share us the form URL you are referring to and please do provide us some more additional details.

    Thank you.

  • Profile Image

    Answered by paulodomingues on August 13, 2015 at 09:30 PM

  • Profile Image
    JotForm Support

    Answered by Charlie on August 14, 2015 at 01:20 AM

    I translated "parcelado" and its "installments" in English.

    So you would like to have an order form with payment installments, is that correct?

    You can set up subscriptions in your Payment wizard for installments, here's a guide: https://www.jotform.com/help/166-How-to-setup-a-recurring-payment-option 

    If you want your user to have an option to pay either using credit card OR Paypal, you can do that by setting up a "Paypal Pro". Please do take note that you'll need to have a Paypal Pro account. Check this guide to learn more the difference of regular Paypal and Paypal Pro: https://www.jotform.com/help/183-Difference-Between-PayPal-PayPal-Pro.



  • Profile Image

    Answered by paulodomingues on August 14, 2015 at 05:29 PM

    Consegui solucionar o problema. Para parcelar as contas no Cartão de Credito ou no PayPal você precisa ter um conta de vendedor no PayPal (não comprador). Entrem em contato com o suporte do PayPal Brasil, 0800 7216959, falem com o Engenheiro Felipe. Conta de comprador não tem  como dividir o pagamento, só de vendedor. O Jotform não vai te ajudar, altere seu contrato PayPal de seu país. Não ha taxas mensais no Brasil, só é cobrado taxa se você vender.O PayPal é caro, 2,39% por parcela. Para dividir em 5x é 1x4,99%+4x2,39%+RS 0,60. Um roubo. O Jotform precisa inserir urgente plataformas Brasileiras como pagseguro e etc...Eu inseri meu CNPJ no PayPal, mas talvez não precise. Todas as taxas cobradas também são negociáveis.

  • Profile Image
    JotForm Support

    Answered by EltonCris on August 14, 2015 at 07:45 PM


    Thanks for your reply.

    I presume that part of your questions was resolved, or is everything got resolved by Paypal?

    Your last question base on my understanding, you want Jotform Paypal that works specifically for Brazil? I'm not sure but I think the checkout language would help, so if there are any exemptions on this country from Paypal like taxes or charges, it should be applied once forwarded to the checkout page.