What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    After the customers fill out the form, who is the sender of the email? The customers email address or your email address?

    Asked by Brian Forsythe  on September 15, 2016 at 11:44 AM

    Currently we use squarespace form blocks to have customers send us questions. The problem is that the emails that get sent to us are from name@squarespace.com so we can't reply to the customers automatically. 

    My question is, when customers fill out your form and they get sent to us, is the message sent using the customers email address or your company's?

    Thank you for your time and help!


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    JotForm Support

    Answered by Jan on September 15, 2016 at 01:51 PM

    The email notification is the email alert that you'll receive when someone completed your form. Here's a guide on How to set up an email notifications.

    By default, you can choose (noreply@jotform.com) or (noreply@formresponse.com) as the Sender Email. You have an option to add a custom email address. You will be given an option what method would you like:

    How to Add a Custom Sender Address to an Email Alert

    How to Setup SMTP for a Form

    Please take note that you can also set the "Reply-to Email" of the message. It is in the "Recipients" tab.

    Related guide: Explanation-of-Email-Notification-and-Autoresponder-Settings

    Hope that helps. If you have any questions, let us know. Thank you.