After the customers fill out the form, who is the sender of the email? The customers email address or your email address?

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    Brian Forsythe 
    Asked on September 15, 2016 at 11:44 AM

    Currently we use squarespace form blocks to have customers send us questions. The problem is that the emails that get sent to us are from so we can't reply to the customers automatically. 

    My question is, when customers fill out your form and they get sent to us, is the message sent using the customers email address or your company's?

    Thank you for your time and help!


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    Answered on September 15, 2016 at 01:51 PM

    The email notification is the email alert that you'll receive when someone completed your form. Here's a guide on How to set up an email notifications.

    By default, you can choose ( or ( as the Sender Email. You have an option to add a custom email address. You will be given an option what method would you like:

    How to Add a Custom Sender Address to an Email Alert

    How to Setup SMTP for a Form

    Please take note that you can also set the "Reply-to Email" of the message. It is in the "Recipients" tab.

    Related guide: Explanation-of-Email-Notification-and-Autoresponder-Settings

    Hope that helps. If you have any questions, let us know. Thank you.