How to Clear Your Form Cache?

Last Update: March 25, 2016

You now have the ability to clear your Form Cache yourself! Sometimes you may rarely, but occasionally experience some peculiar issues with your form or account. In this event, it is a good idea to first try to clear your Form Cache as this can often be of great help to you in correcting previous issues that happened.

It is also a good way to refresh your forms themselves. Additionally we would like to point out that there is no need to worry about this either since this does not do anything that would delete or cause your form to disappear.

You can use the following steps to clear your form cache yourself:

(1) Go to My Account

(2) Go to Settings

(3) Last, click on Clear Cache and a pop-up will appear saying " All Caches are Cleared! " then click okay and you are done!


If you are still having trouble beyond this, you may also want to try Clearing your Browser Cache in conjunction with this, since it will aid in correcting the problems associated with.

Lastly, if all else fails please feel free to contact us by opening up a thread in our Support Forum with details about the problem.


emediagc (June 07, 2013 at 03:19 PM)

Cleared cache. Still can not see my forms page with the list of all the form i have created. Opened In chrome and windows.

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thaisxs (July 23, 2013 at 07:49 PM)

This problem only happened on Windows 8 machine or laptop with touch.

If your using touch enable pc the drag function will only accept touch input. which mean mouse click will not work on it.

The problem is, that Windows 8 counts as "touch enabled device" in some browsers/jQuery/or somewhere else. I guess that's a if/else statement in the drag that might have conflict on it.

i did try it on a non touchable win8 machine and it doesn't work as well.

I uploaded a video showing 1st part was using mouse click and unable to drag n move and 2nd part was using touch to drag around.

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rodloc (October 13, 2014 at 06:46 PM)

When I reload the page after a submission, the information is still on the form. How can I ensure that a client can submit information and it not be stored on the form for the next client to see?

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hkmurano (April 11, 2015 at 09:31 PM)

I have 2 forms .. usually problem with quote/booking. form sizing problem.
sometimes not show submitt and clear form button on the screen or freeze form.
Also, this morning white out on our website.
I'm not sure ..right now working fine.

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mursion (January 25, 2016 at 04:39 PM)

Every time I try the instructions< i get a JotForm server error. Is this feature disabled? Thanks

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legacyhomeplans (April 05, 2016 at 03:38 PM)

My cache is clear, however I can not access my form

I get a message "Form over quota" the form has exceeded its allocated quota. I've deleted the submissions, cleared the cache, and refreshed my browser. I still get the message. Can you help?

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Wojtek (January 24, 2017 at 11:21 AM)

Cache is not cleared, browser and jotform cache like described on this support page do not work

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