Which form builder comes out on top?

Trusted by millions around the world, Jotform offers customizable form templates, advanced features, and more than 100 apps and integrations. Of course, Google has a lot of users and helpful features as well. So how do you choose? Read on for our breakdown.

JOTFORM VS GOOGLE FORMS

Comparison Chart

Jotform Google Forms
Entry-level price
Jotform
Google Forms
Free
Fields and widgets
Google Forms
11 question types
Conditional logic
Jotform
Checked
Google Forms
Limited capability
Integrations
Jotform
Google Forms
Add-ons supported
Templates
Jotform
Google Forms
17
Themes
Jotform
1,000+ ready-made themes
and custom theme creation
Google Forms
Limited theme customization
User-defined CSS and Advanced Designer features
Jotform
Free
Google Forms
Unchecked
Custom thank-you pages
Jotform
Checked
Google Forms
Unchecked
Customizable notifications and auto-responder emails
Jotform
Checked
Google Forms
Unchecked
Submissions management
Jotform
Google Forms
Google Sheets
Reporting features
Google Forms
Limited graphs
API
Jotform
Checked
Google Forms
Checked
Customer service/support
Jotform
Free
Google Forms
Free
Mobile app
Jotform
Checked
Google Forms
Unchecked
Kiosk mode
Jotform
Checked
Google Forms
Unchecked
Encrypted forms with access codes
Jotform
Unique access code for end-to-end encryption
Google Forms
Unchecked
GDPR compliance
Jotform
Checked
Google Forms
Checked
HIPAA compliance features
Jotform
Google Forms
Available with paid plans

While Jotform and Google Forms both offer useful features, like free account access, drag-and-drop form building, and conditional logic, Jotform distinguishes itself as the better solution.

First and foremost, Jotform offers payment integrations that can be placed on your form, such as PayPal, Venmo, Authorize.net, and more. Jotform also allows for easy design customization, branding removal, and mobile responsiveness, along with electronic signature capabilities — all features Google Forms doesn’t offer.

Both Jotform and Google Forms uphold security with CAPTCHAs, SOC 2 compliance, and HIPAA compliance features, but Jotform goes above and beyond with more integrations, features, and templates than any other form builder.

If you see any incorrect, incomplete, or inaccurate information, please request correction.

Key features of Jotform

With Jotform’s drag-and-drop builder, you can create any type of online form, including

These forms are both embeddable and highly customizable. If you need advanced features, Jotform is the platform for you.

You’ll also have a variety of question types at your disposal, including open-ended, multiple-choice, Likert scale, ranking, and matrix questions.

Jotform even gives you the opportunity to edit PDFs, build mobile apps, generate reports, and collect e-signatures, so rest assured that a variety of your business needs will be covered when you sign up.

Key features of Google Forms

Google Forms enables you to create a straightforward online form and view its responses.

Question options are similar to those in Jotform’s builder, including open-ended, multiple-choice, dropdown, Likert scale, and more.

Google will generate charts and graphs using your response data, and you can connect responses to Google Sheets.

Key differences between Jotform and Google Forms

Google Forms supports conditional logic, but it’s less advanced than some of Jotform’s capabilities. Logic in Google Forms consists of showing or skipping sections. With Jotform’s logic, you can not only hide or show fields, but also calculate values and personalize post-submission Thank You pages.

Also, while Google Forms doesn’t have automatic form disabling options, Jotform does. Simply set up your time or submission limits and let our automations close your form for you.

Functionality

Both tools deliver user-friendly form builders. Jotform offers customization options such as CSS, JavaScript, and HTML. Google Forms allows you to customize your forms by changing your form’s layout, theme, and font.

With Jotform, you can simply drag and drop elements into your form, while Google Forms requires you to add and select question types for each individual element.

You can also import questions (either one or more) to both form builders. You can import entire forms — even if they’re from another web page or a PDF — to Jotform.

Templates

Jotform and Google Forms provide ready-made templates that you can use as shortcuts. Google Forms has 17 templates, while Jotform supplies over 10,000 for almost every use case possible. Jotform’s templates are sorted by form category, profession, industry, and even language, so you’ll have everything you need to boost your productivity.

Integrations

When you use Jotform, you’re able to connect your forms with over 100 other apps — and even more with Zapier — because we understand how important automation is. You can use add-ons with Google Forms, but third-party developers tend to create those. Using direct integrations provides a smoother experience.

Google Forms doesn’t support direct payments, so your only options are to redirect users to an external payment site or install an add-on. But Jotform makes collecting payments straight from your form easy, thanks to our direct payment processor integrations — just choose your favorite, whether it’s PayPal, Stripe, or Square.

Pricing

Google Forms is 100 percent free, and so is Jotform’s Starter plan. If you’d like more data storage space, you can choose a Google Workspace plan, which starts at $6 per month. Alternatively, Jotform’s paid plans start at $34 per month. You can get discounts if you’re a nonprofit organization, an educator, a student, or a G2 user.

If you’re from an enterprise company, you can also get custom enterprise plans for Jotform and Google Workspace.

Security

Both Google and Jotform understand how critical security is for your form data. That’s exactly why developers continuously work on security to ensure no one can access your data but you.

For example, both are PCI-DSS certified. They’re also GDPR-compliant, and you can use their platforms to comply with HIPAA, SOC 2, and FERPA.

Additional security features for both include advanced encryption, two-factor authentication, and spam protection.

Customer support

If you ever need help using these form builders, there are various resources available. Both provide support representatives who can directly assist you, but they also have other resources in case you want to search for solutions on your own.

With Jotform, you’ll find plenty of comprehensive user guides, public answers to support questions, webinars, and an extensive blog. Our blog and webinars in particular will give you additional business tips to help you optimize your work.

You can even get free training, thanks to Jotform Academy, where you can watch instructional videos, take quizzes to test your knowledge, and earn a Jotform certificate.

Google’s FAQ and guides are fairly detailed. Google also hosts a community support forum and offers webinars for Google Analytics and skill certificates.

User ratings and reviews

On Capterra, Jotform and Google Forms both boast a 4.7 out of 5 average user rating. On the other hand, Jotform leads over Google Workspace on G2 with a 4.7 out of 5 user rating, while Google’s is a 4.6.

One Jotform user, a care manager, says, “Our experience with Jot Form has been amazing and has changed the way that we are able to operate as a company. We no longer need to rely on pen and paper to help manage our team out in the field. With the help of the forms, we are able to accurately track times and gather information from our caregivers as well as our clients.”

A Google Forms user, meanwhile, wrote, “All the way around, Google Forms has assisted us with achieving higher levels of efficiency in our internal operations. We can’t speak enough about how Google Forms has made it easier to collect large amounts of information in short periods of time and with a product that is both easy to set up and use.”

Recap: Why Jotform could be a better fit than Google Forms

If you’re on the hunt for an incredibly robust platform, look no further than Jotform. In addition to advanced form features, Jotform helps increase your productivity, thanks to our many automation and integration options, as well as our gallery of templates. When you use Jotform, you also gain access to multiple products like Jotform Approvals and Jotform Apps.

Power up your productivity with Jotform by signing up for a free account, and see all of the great features we have to offer!

Jotform vs Google Forms FAQ

  • What features does Jotform have that Google Forms doesn’t?

    Jotform offers several features that Google Forms doesn’t:

    • Payment integrations
    • Drag-and-drop customization
    • Mobile compatibility
    • E-signatures
    • The ability to remove the form builder’s branding
  • Does Jotform offer design customization — unlike Google Forms?

    Yes, Jotform offers full design customization for every form.

  • Why should I use Jotform instead of Google Forms?

    Google Forms is a basic online form builder that gets one job done: collecting data. But maybe you need your online form to do more than that. Maybe you need to collect payments for your online store, accept donations online for your nonprofit, or capture signatures on your online contracts. Perhaps you’re frustrated about your form not working on mobile devices. Maybe you wish you didn’t have to manually transfer submission data to other tools you use.

    At Jotform, we understand your needs, which is why we’ve made it easier than ever for you to create the most effective online form for your organization. Unlike Google Forms, Jotform offers thousands of form templates, hundreds of form fields and widgets, and dozens of app integrations, so you can build a form that looks and works exactly how you want it to. Jotform empowers you to create advanced online forms that do more than collect data — they’ll also speed up your workflow, increase your productivity, and improve your business.

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