Free Customer Loyalty Survey

Gauge customer satisfaction with a free customer loyalty survey from Jotform. Create a custom survey in seconds to gain critical insights, understand shopping behaviors, and collect valuable feedback. Start from scratch or choose from 10,000+ ready-made templates, add conditional logic, and customize your survey to fit your needs without any coding.

Templates

Free Customer Loyalty Survey Templates

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Customer Loyalty Survey

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Net Promoter Score Form

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Customer Satisfaction Survey Form Template

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Benefits

Instantly Create Surveys with Jotform

Drag & Drop to Customize

You don’t need to be a graphic designer to build a customer loyalty survey. Simply choose a ready-made template, then drag and drop to add survey questions, choose fonts and colors, upload your own branding, and much more.

Analyze Responses

Collect and manage customer feedback with Jotform Tables — our powerful spreadsheet-database software. From your secure online account, you can search, sort, and filter through responses with ease. Our robust sharing options also allow you to share responses with team members and colleagues.

Embed & Share

Once you’re satisfied with the look and feel of your customer loyalty survey, you can share it by adding the link to your social media bios, generating a scannable QR code to include on receipts, or seamlessly embedding it in your website with a simple copy-paste embed code.

Create Engaging Surveys

Keep your customers interested by adding different ways for them to submit feedback and answer questions. For instance, you can ask one question at a time, add a save and continue later feature, display a progress bar at the bottom of the survey, and more.

Collect Mobile Responses

Allow customers to fill out your survey anytime, anywhere with Jotform Mobile Forms. Collect different types of data on the go, reduce paper usage, and even gather feedback offline. You can keep track of submissions by enabling push notifications, so you’ll know right away when a form is submitted.

Testimonials

What our users say about Jotform

This is the best tool ever!!! When we were looking for a solution for online registrations, options that we saw involved spending thousands of dollars with no easy customization - it involved paying developers for their time! With Jotform, you can make changes yourself and don't need a whole lot of experience in developing or coding! Love it and will probably continue using it for many years to come!

Alissa Kline, Council Assistant, KLMCarpenters

Learn More About Customer Loyalty Survey

What is a customer loyalty survey?

A customer loyalty survey is a great way to engage with your customers and gain critical insights to help you improve your products, services, and customer experience. Create a personalized survey to collect feedback, then share it via social media or by seamlessly embedding it in your website.

How do you measure customer loyalty in a survey?

Drag and drop to install widgets that will help you measure customer loyalty. Add multiple-choice text fields, dynamic text boxes, numeric sliders, and more — then analyze your aggregated responses in Jotform Tables to get a clear picture of overall customer satisfaction.

What questions should I ask in a customer loyalty survey?

Our customer loyalty survey is fully customizable, so you can ask whichever questions are relevant to your business.

Some ideas include

  • How long have you been using our products or services?
  • What is your overall level of satisfaction with our products or services?
  • How likely are you to refer our products and services to a friend?

Adding different types of questions helps create a more engaging experience. Try adding multiple-choice, open-ended, scale rating, and yes-or-no questions to keep customers interested.

What are the 3 Rs of customer loyalty?

Rewards, relevance, and recognition are metrics that will help you better understand your customer base.

How do I create a customer loyalty survey with Jotform?

Create a free Jotform account, then choose one of our ready-made survey templates to get started. Make it your own with our drag-and-drop builder, share it with customers, then start collecting and managing responses right away.

Demo Feature: Conditional Logic Demos