User Feedback Software

Create a feedback form with Jotform to gain important insights and boost satisfaction for your users. Ask questions about your products or services, and analyze the feedback to identify pain points. Explore 10,000+ free form templates, 100+ integrations, conditional logic, and unique customization options to start collecting responses in minutes — even offline!


Free Feedback Forms

Choose a feedback form template below, then customize it with our drag-and-drop builder. No coding required!

Online Course Feedback Form

Template online-course-feedback-form
Template online-course-feedback-form

College Course Feedback Form

Template college-course-feedback-form
Template college-course-feedback-form

Course Instructor Feedback Form

Template course-instructor-feedback-form
Template course-instructor-feedback-form


Drag and Drop Feedback Form Builder

Create forms without coding

Make your own online surveys with Jotform’s free feedback software. Update questions and add your branding — no coding knowledge required.

Collect feedback on any device

No messy paper forms needed — you can gather feedback on any smartphone, tablet, or computer. Then manage all of your responses in Jotform Tables, or generate visual reports in a single click with Jotform Report Builder.

Embed or share in seconds

Get your feedback form in front of your customers fast. Embed it in your website with a copy-paste embed code, send it via email, or share it with a link or QR code.

Keep your audience engaged

Help your customers make it from the very first question all the way to the Submit button. Set up your form to ask one question at a time, include a Save & Continue Later option, or show a progress bar.

Gather feedback on the go

With Jotform Mobile Forms — our free mobile app — you can collect data anywhere, anytime. Submissions collected offline will be automatically saved in your device and synced to your account when you reconnect.


What our users say about Jotform

Jotform is a great tool to launch surveys, create any type of questionnaires and gather data. It is very user-friendly, the new version is very intuitive and easy to access. I regularly use it as part of my work to create application forms, feedback questionnaires and surveys, since it is very time-efficient and practical. The tool to personalize the layout allows you to create a very personalised template. Highly recommended!

Tara Simon, Project Coordinator,

Learn More About User Feedback Software

All your questions about Jotform — answered. Check out our FAQs for answers to common questions, or contact our support team for further information.

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What is user feedback software?

User feedback software is used by businesses to gather user feedback in order to better understand how their customers feel about their products or services. User feedback and feedback analysis are crucial in helping a business make changes that create happier customers, improve the bottom line, and boost the business overall.

How do I capture feedback from a user?

With Jotform, you can create a free online feedback form to share with your users in a few easy steps:

  1. Create a feedback form. Start by making a feedback form from scratch with Jotform’s drag-and-drop builder, or by exploring 400+ ready-made feedback form templates.
  2. Customize it. Add your branding and update survey questions with no coding knowledge required. You can also integrate your user feedback form with 100+ form integrations to sync your feedback to other platforms automatically.
  3. Share it. Embed the form in your website or social media bio, send it to users directly via email, or share it with a link or QR code.
  4. Start collecting responses. Allow your users to fill out your feedback form or survey on any device. All Jotform forms are mobile-friendly, so they work great on any smartphone, tablet, or computer.
  5. Analyze your feedback. View responses in Jotform Tables or generate visual reports with Jotform Report Builder for easier feedback analysis.

Which tool is used for feedback?

There are many tools on the market for gathering feedback, but Jotform lets you create a powerful online feedback form and start collecting responses in minutes — even on our free plan! Once you gather customer feedback through your form, you can use our suite of powerful customer experience management tools to do more with your data. Automatically forward feedback to specific team members using Jotform Approvals, or create visual reports to share with stakeholders using Jotform Report Builder.

What is an automated feedback system?

An automated feedback system is software that automates your workflow to save you time on tasks that would otherwise have to be performed manually. This can include forwarding customer feedback to members of your company or to external stakeholders, compiling feedback into reports, sending notification emails, and other helpful actions.

How do you automate feedback?

Automating your feedback can save you time and effort that’s better spent building your business. Jotform offers plenty of powerful automation features to help you automate your customer experience management and feedback analysis, including:

  • Online feedback forms. Choose from 400+ free feedback form templates, so you can get started building your form in seconds. Customize the design without coding using Jotform’s drag-and-drop builder. You can add your company logo, update questions, and change other design elements, all with no coding required.
  • Conditional logic. Keep your users engaged by showing or hiding questions based on a user’s previous responses. By not showing questions that are irrelevant to the user, you increase the chances that they make it from the very first question all the way to the Submit button.
  • Notification and autoresponder emails. Get notified of new feedback instantly with automated emails. You can set these up to be sent directly to you or to members of your team.
  • Integrations. Connect your form or survey with 100+ form integrations to automatically sync feedback and other collected data to your other accounts. Some popular integrations include ActiveCampaign, Mailchimp, Google Drive, Salesforce, HubSpot, and more.
  • Jotform Report Builder. Visualize and present your data in seconds with Jotform Report Builder. Once you’ve automatically generated a report and customized it to your liking, you can print, present, download, or share it in a single click — perfect for presenting and analyzing your data.
  • Jotform Approvals. Automate your approval process with ease using Jotform Approvals. No matter what type of industry you’re in, you can customize your approval flow to fit the number of members on your team or the number of teams within your organization. When you receive new feedback, your automated approval flow will forward it to a member of your team, send an email, or perform a variety of other automation actions depending on how you build your flow.
  • And much more! That’s just the beginning. Sign up for a free Jotform account to explore all of our feedback software automation features.