User Guide

 

How to View All Your Form Email History

How to View All Your Form Email History

It is important to know what is the status of your form email so we have added a great tool for you check it from your account. Using this tool, you can find out whether the email is successfully sent to your recipient email address or have failed for some reason.

To view your EMAIL HISTORY LOGS, please follow the steps below:

1. First, make sure you're logged in. On the MY FORMS page, click the AVATAR at the top right hand corner, then the GEAR icon.

2. Click HISTORY on the left nav and and make sure to filter actions by EMAILS.

In the page, you'll find the FORM ID. You can click on the small ARROW to view the status and the details of the email in a new window.

That's it! If you noticed that the email status is FAILED, we advise checking your form notification email and make sure that your Sender Details like SENDER NAME and SENDER EMAIL are properly configured.

For further information about email issues or problems, please check this guide: How to Prevent Email Bouncing Related Issues

If you have any questions, please post it in the comment section below or to our Support Forum.

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20 Comments...

  • Laurie Lopez

    How can i view the emails from the time I got my phone to I can weed them out. My acct keeps saying loading more emails but it doesn't. It's stuck on Oct 6. Please help me.

  • Asif iqbal

    How can I see old mail 3 or 4years back in my account

  • rochediaec

    Hi I cant see the email history

    Can you help me with that?

    Thanks a lot

  • Nduduzo

    my email didn't work if I tried to existing, ask me password and the password I forgot.

  • UWAHousing

    This is helpful to see when an e-mail failed to be delivered, but how do we know why it failed to deliver? In looking at our history, one e-mail is consistently failing which tells me it's probably on that person's end of things. However, other e-mails are being delivered most of the time, but randomly fail. The most recent was the e-mail that failed to send on Thursday, November 10th at 19:41.
    How can I ensure that I receive these e-mails in the future, as timely notification is crucial for several of our forms. Any info you can provide would be incredibly helpful.

  • ljenkin

    According to the Jotform email activity log, no emails notifications of submissions are being sent - even though we have received a total of four submissions, and one of them did come through to our email address. The email address in question is not on your bounce list, and there are no submissions in our junk mail....HELP!! What is going on with this form https://www.jotform.com//?formID=63046995902969

  • adminvalle

    According to the Jotform email activity log, sending email to my email is failing, both using the test button and the submit form. The problem gets solved when I change the recipient email. But I need submission notifications to my usual specific email address.I've never issued this problem before. This is happening since september 22, 2016

  • Edmund Mcmaster

    am only getting email that start from the top of my tool bar to the bottom of my tool bar please tell me how to see more of my email in on my history page

  • RLUNA

    Is it possible to re-send the email of a "failed" email?

  • JorgePreciado

    La idea es que se pueda cargar los archivos y se puedan ver todos los que se han subido

  • JorgePreciado

    Buenas tardes por aca de nuevo....
    necesito subir varios carpetas y que sean visibles a los demas, pero no se como subirlos y que sean visibles para los demas, me podrian indicar como hago por favor?

  • salesoperations

    Can you add the status to the activity log history so we don't have to go into each one individually to see if it sent or failed?

  • michelle


    need to find my mail send out

  • michelle


    need to find my mail send out

  • Venecia venzon

    How can i view my email history on my yahoo mail?

    Is it possible to retrive my deleted messages on mu trash folder?

  • TRD2RTeam

    Very well documented and it already helps. Great and thanks for the quick response. Very much appreciated.
    Best regards,
    Brigitt

  • plineberry

    I've have checked spam and junk on my email program (airmail) as well as my webmail. I have also gone through my SpamSieve logs and searched for jot form as well as the email address of the form submitter. I'm still getting nothing.

    This just started today. Never had this issue before. Not sure why junk mail filters would have started suddenly seeing my work orders as spam? Are there any other possibilities? I can't afford to miss these submissions.

  • peterandpuce

    Your support forum seems to be overrun by spammers, so I putting in my details here, where hopefully a real person will see it. E-mail forwarding to my site has become unreliable since mid-December last year. I have not changed e-mail settings, forwarding settings or anything like that. I have checked my spam folder - nothing in there. I have checked for bounce on your site - not listed. Please help.

  • premiummembership

    hi there,

    i checked bounce list and my logfile

    but i do not get all emails.

    yesterday I only received one email of 3 sent to my email.

    do not know what to do?

  • neowade

    Is there report features in purchased version as opposed to free version. would like to use this as a monthly report tool if possible