Understanding Your Account Usage and Limits

Last Update: May 16, 2017

Confused on how your account limits work? Don't worry, in this guide we got you covered. Here we will help you understand the different limits that your account has based on the subscription or plan that you are into. 

First, please visit our pricing page to get a quick overview of the plans.

When you login to your JotForm account, you can view your current usage by clicking on the human shape icon at the top right corner of the page. Or by simply navigating to your Account->Usage page

 

In this guide, we will use the account type/plan "Free" to define each limits. First, we need to define what "submission" means. Here in JotForm, when a form is filled out and it was successfully submitted and received by your account, then that will be counted as a submission. Below are the definition of each of the limits:

Submissions Received (monthly) => This is the number of submissions you can receive on a monthly basis. The count covers the calendar date which means 1st day to last day of the month. 

Payment Submissions (monthly) => This is the number of submissions that have payment integrations on them. You can check this guide on how to create a payment/order form. So for example, we have Paypal payment integration on our form, if a user fills out the form, submitted it and successfully completed the payment, then that would be counted as a payment submission. 

Form Views (monthly) => This is the number of times your form can be viewed. We have a separate guide that tackles it more in detail, you can check this link

Forms (total) => This is the number of forms you can create and that are active. You can enable and disable the forms to allow you to set which ones should be active. 

Upload Space (total) => This limit refers to your forms that uses a file upload field. The submissions can have file attachments on them and these files will take up the "Upload Space" limit. Note that this does not reset, this is fixed. If you wish to free up your upload space, you can delete submissions that have file uploads on them, but please do keep in mind that deleting submission data is irreversible and will permanently remove the data in our servers. 

Submission Storage (total) => This is the total number of submissions you can store on your account itself, this is different from the first one which is a monthly limit. So for example, in "Free" plan, you are only allowed to have a total submission storage of 500. These 500 are the most recent submissions that you received. If you exceed your limit, the oldest submission data will be deleted, giving way for the new ones to be received. 

Note that those "monthly" limits resets every 1st day of the month. You can always upgrade or downgrade to different plans depending on your current needs.

 

We also have another limit which is not listed here, it's the daily API limit. That is a more advance limit and mostly related to integrations and widgets. You can learn more about it in this link

 

Reaching your limits

Once you reached any of your limits, you will receive an email informing you about it.

Monthly limits

When you reached your monthly limits like "Submissions received", "Payment Submissions" and "Form Views", you will receive an email similar below:

Submissions Received (monthly):

 

Payment Submissions (monthly):

 

Form Views (monthly):

 

Fixed Limits

The upload space limit and the submission storage limits are fixed. They do not reset. You can free up these limits by deleting submission data. The API daily limit resets everyday, but you should also received an email if you reached your limit. 

Emails will be sent to you informing you about the limits and what steps you can take to resolve it. 

Submission Storage (fixed):

Upload Space Limit (fixed):

 

When you reached the following limits on your account, your forms will be scheduled to be disabled:

- Submissions Received (monthly)

- Payment Submissions (monthly)

- Form Views (monthly)

- Upload Space Limit (fixed)

Your forms will display the message "Form over quota".

 

 

For the Submission Storage limit, your forms will continue to receive submissions but the old submissions will be deleted to give way for the new ones, this is explained above and on the email that you will receive. For the total number of active "Forms", if you reached the limit, you won't be able to create a new form or make another one active. For API daily limit, applications, widgets or anything that uses API calls will fail if you reached the limit. 

You should also received a warning message when you login to your JotForm account, similar to this one:

 

 

Note: It is possible that the warning emails might end up in your spam/trash/junk folders, I suggest checking them just in case. It is also best to add noreply@jotform.com and noreply@formresponse.com to your contact list. 

If you have further questions, feel free to leave a comment below or visit our forum page. 


4 Comments...


   
sethr (December 17, 2016 at 11:15 PM)

What happen if I exceed my upload space but I have integrate it with google drive, will my form still work?

View Answer


   
guama (May 04, 2017 at 01:07 PM)

I do not really understad the form, util now i used to receive notes, and works well, but always apear this note from you. Why I need to change email?

We recently were not able to email you because your email address "guama@jotform.com" is in our bounce list.

View Answer


   
thomasmccullagh (July 06, 2017 at 09:32 PM)

I am unable to preview the form I am working on. says that the form is disabled.

View Answer


   
Erica (July 13, 2017 at 01:20 PM)

Around how much space does one form normally take up without photos?

View Answer


Send Comment