PayPal Forms

Last Update: October 15, 2016

Did you know you can create PayPal forms with a FREE JotForm account? We know you do :) 

Creating PayPal Forms with JotForm is quick & easy. Just follow the steps below and you'll be integrated with PayPal in no time. 

We have three different Paypal payment tools available. You can select which one that fits your Paypal account. If you have a personal Paypal account, you can use the Paypal tool. Otherwise, if you have business Paypal account, you can use Paypal Express or Paypal Pro.


1. Gateway Credentials

Payment Account:  Enter your PayPal account email address. If you're Paypal Pro or Express, you need to enter your Paypal API Credentials.

Currency:  Select the currency in which your products will be priced in.

Checkout Language: Determines the language of your whole checkout page.


2. Payment Type Options

We've shortened each payment options for this article but if you want a more detailed explanation and examples on different payment options, check out  payment types you can use  with payment tools.

Sell Products: Is anything that has one time payments. For example, shipped goods like t-shirts, mugs, pencils. Digital goods like e-books, PDF's, videos. Event registrations like concerts, conferences, seminars.  

Sell Subscriptions: Will get users to pay you recurring payments. Once signed-up, user’s PayPal account will send you payments periodically. You can get these payments weekly, monthly, or yearly.   

User Defined Amount: Allow users to input a custom amount as a regular payment.  

Collect Donations: Allow users to input an amount as a donation.


3. Additional Gateway Settings 

These are the top three used options from this section: 

User can Select Multiple Products: If you want users to select multiple products.

Show Total Price on the Form: If you want to show the total amount in the form.

Require Shipment Address: If you'll be shipping a product to the user or need an address for some other purpose, select Yes. 

Sandbox Mode: The PayPal Sandbox is a self-contained, virtual testing environment that mimics the live PayPal production environment. It provides a shielded space where you can initiate and watch your application process the requests you make to the PayPal APIs without touching any live PayPal accounts. 

Authorization Only: If you want to collect orders and charge customers at a later date. To know more about this feature, check this guide:

IPN Relay URL: If you are using Paypal onto another provider that needs IPN messages to be delivered. You can enter the provided URL in the box.

Pending Payment Email: If you would like to send an email to customers that fail to submit their payment on time. Check this guide for more details:


Clickable Image Preview: To open product images in a lightbox window.

Use Paypal Checkout Buttons: To use Paypal's checkout button instead of the Jotform's default button.

Use Decimals: This is enabled by default. You can choose to use Point or Comma.

Redirected Paypal Page Style: To know more about this, check this page from Paypal:

Checkout Logo: Your custom logo on the checkout page. This will be used as a replacement to your email address and/or merchant ID.

Checkout Cart Color: A border like color around the selected product items on the checkout page.  Here's an example for the checkout logo and color:


4. Setting Up Your Products

Enter your product, prices, and options here. Each product must have a name and price. You can also have an image for your product, set it as a required field, or make it come as selected by default. 

For setting up the quantity and additional options, check this guide:


5. Finalizing Your PayPal Form  

After adding your product or subscription items, simply close the wizard and save your form to save the changes. 


6. Optional Editions & Management

You can edit the label of your question by clicking on “My Products” or click on the toolbar buttons to configure your question. You can also click on the wizard icon on your question to re-launch your wizard and update your product details.  


Extra: Curious about the difference of PayPal & PayPal Pro?


How'd you do? Did you have any difficulties setting up your account, products? Please share your thoughts & feedback in the comments section below. 


Greg Eckleberry (August 27, 2010 at 10:10 AM)

Paypal forms are updating fine on jotform.

When paypal forms on my site is filled out, the paypal landing page that the payee is taken to is not reflecting the changes i have made on the form with prices. please help.

dcdpphyllis (September 17, 2010 at 01:25 PM)

do i need secure ssl on my jotform payment page with paypal pro?

cozyrags (September 24, 2010 at 12:25 PM)

what about shipping costs?

limoman (September 28, 2010 at 07:33 PM)

I use PayPal "PayFlow Link".
Can it be integrated?

erronc (October 19, 2010 at 08:03 PM)

Can I use ID associated with a button/transaction versus PayPal business account email address to help with PayPal tracking?

Gilles (November 07, 2010 at 12:43 PM)

Est ce que paypal marche avec tous les pay.

earcandybaby (November 10, 2010 at 05:35 PM)

Where is the information on the form. I'm filling out and it's redirecting me to paypal, but my information on the forming is not arriving in my inbox -- I've also check SPAM. Am I not getting the information until the payment has been received. I receive a test, but it doesn't have the data either.

aytekin (November 11, 2010 at 12:57 AM)

The email is only sent after successful payment. If the user fills the form and redirected to the PayPal page, but not complete the payment, the email will not be sent.

You can see those on the Submissions page using the "Pending Submissions" button.

ttrs (November 22, 2010 at 08:50 AM)

We look forward to the option of adding VAT with the Paypal integration.

icu4par (December 16, 2010 at 02:19 AM)

is there anyway to calculate shipping charges on the page?

BaitMeTreats (January 04, 2011 at 10:37 PM)

Having trouble with changing the order of products using Paypal form wizard. Drag and Drop doesnt work well. Is there another way?

Please help. Thanks.

ProfitStrategist (January 07, 2011 at 11:12 PM)

Same for me. Cannot find any mention of how to re-sort the order of items. Thanks

Shawn321 (February 22, 2011 at 01:37 AM)

Right-click the item you want to move on the list and you'll see the option to move it up in order or down on order.

atlnightclubz (March 15, 2011 at 02:36 PM)

I get error from PayPal every time the form submitting "The seller accepts encrypted website payments only. You cannot pay the seller through un-encrypted buttons." Even when its secure form (ex etc.).

BMF_Alex (March 20, 2011 at 08:59 AM)

You should add another payment tool. This tool allows users to pick through various options such as; Paypal, Visa, MasterCard, American Express, and Discovery. The user simply needs to choose their card. Put in their card number, than there card security number. As they fill out that part, a submit button will be at the bottom saying "Pay". And the transaction gets sent to the owner's email. It's that simple!

kewkwaxawe (April 24, 2011 at 11:15 AM)

can i make the size or color of the prices bigger/darker, My customers have a hard time reading this form?

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aeromar (April 26, 2011 at 09:56 AM)

How can i Make a dinamic price?
I have a "product" that has no fixed price, but in the wizard i cant insert the php session value like this:

i can only insert nubers...

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othmen (May 27, 2011 at 02:58 PM)

no comment

kewkwaxawe (May 30, 2011 at 11:07 AM)

how can i do a refund with new receipt? and why do things stay in submission status for so long?

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tsuing (May 31, 2011 at 03:23 PM)

If I am selling digital goods (in particular, a choice of several e-books), can the buyer be automatically given a link to the product once payment is made to PayPal? How would I set that up? Thanks!

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CubexDE (June 03, 2011 at 11:20 PM)

Will a customer still be taken to my specified custom Thank You page?

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sjoko (June 16, 2011 at 09:34 PM)

we have chosen an annual payment of subscription, PayPal will send out new payment automatically about a year and then next year again? If we delete a member in the form will then be cleared in PayPal.

Regards Roger Meyer

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PAUL (July 08, 2011 at 12:11 PM)

If I place a standard form (name, address, zip, etc) on my home page (non-secure) with my Paypal submit button at the bottom of the form, will the shipping information (from my page) "pre-populate" the PayPal secure order form page? (So that the customer does not have to fill in the same information -again).

I hope that was intelligible! :)

bundeena (July 25, 2011 at 11:54 PM)

Hi. Cant seem to add in an 'other product' where user can enter the amount. Can this be done?

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bbest (August 24, 2011 at 04:27 PM)

I have downloaded and manually amended the css and html on my form, but I didn't add the paypal account email beforehand, is there a way of adding my email without going through the payment wizard? I have done lots to it since then and don't want to lose the changes. Many thanks!

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pizzanotes (September 12, 2011 at 07:44 PM)

How do you have paypay estimate shipping with the products you are creating with jotform?

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Angeline Williams (September 29, 2011 at 09:37 AM)

Form is automatically charging shipping how do I prevent this?

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sii (October 04, 2011 at 01:49 AM)

how do I access the payment wizard on an existing form to change my paypal email address?

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sharon (October 08, 2011 at 04:08 PM)

I created the form but there is no button to actually pay. What am I doing wrong?

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abouffier (November 04, 2011 at 09:56 PM)

PayPal button doesn´t appear when i Publish my site, even when I test it on Iweb, I can se the full list of my products an prices to select one but when I finish making it there is no PayPal button.

Please Help me!!

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MrB (November 07, 2011 at 08:03 AM)

Hi, is there any way to add optional fields to a given subscription choice. ie. to add extra options onto the base price of a service??

Thanks in advance.

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syte (November 10, 2011 at 07:21 PM)

i have

a) one time fee
b)recurring bill monthly
c)option service bill

how can i integrate all this using a paypal and have the money add up at the end

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rabbitdesign (November 16, 2011 at 12:54 PM)

I use payflow link...can this be integrated? I need something that will add quantity and calculate the total before it sends to my payflow gateway......

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allegro (January 31, 2012 at 05:30 PM)

I would like to use paypal for users to pay their registration fee. Is there a way to change the fee amount based on a time period? For example, Jan 1-Feb 29 early registration $250
March 1- April 1 Regular $300
After April 1, $350? Also certain people do not have to pay so could I have them skip the paypal registration? And only complete registration process for the others after they have paid?

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INKrediblePrints (February 03, 2012 at 06:26 AM)

I have created a PayPal form for a product I sell where I require several pieces of info from the customer to create their product. However, my customers often want to buy more than one. I would rather they not have to go into PayPal to pay for each one seperately.

I am posting the form on a Yola site. Is there some way to submit the forms and put the products in a cart until the customer has finished their order?

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countylinebeer (February 08, 2012 at 10:34 PM)

Hello! My form is all coming perfect so far, I love this site. However, I have one small question. My form is only a PayPal form selling t-shirts, but I don't know of any way for a person to buy multiple shirts of different colors or sizes. I just have the PayPal box to show Quantity / Color / Size. What if someone wants 2 red larges and a small blue? Do they have to do a new form? Can you only get around this by adding more items, like a Blue shirt, a Red shirt, a White shirt, etc. and having quantity and size an option for each? thanks so much for any help, I really appreciate it!

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billallen65 (February 27, 2012 at 01:34 PM)

I have a registration fee that could be overlooked by the user, but is the main purpose of the form. Is there a way to make the default for a checkbox be checked to start?

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sittercritter (March 01, 2012 at 10:09 PM)

When building my form with paypal Payment Wizard - Products

The dollar amounts are gray and small and very hard to read on my site. What can I do to either
change the fonts and colors or...

whatever else you may recommend...

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abajan (March 01, 2012 at 10:13 PM)

Please see

deanolson22 (March 17, 2012 at 09:46 PM)


I am obviously missing something crucial. When I attempt to fill out and test the form. I hit 'submit' and am given a '404 (page not found) error. Do I need to create the 'submit.php'?

my link if that helps:

Thank You!

PS - trying to set up standard paypal

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sunshinesales (May 29, 2012 at 12:39 PM)

Is there a way to allow the user to enter the quantity they want without using a dropdown? I want to allow them to enter whatever quantity of a product they wish to order.

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wyracrew (May 30, 2012 at 10:37 PM)

Is it possible to use discount codes? I know you can't change the price of a registration according to dates, but what about issuing coupons? For instance if you pay by March 1, use the code MARCH and receive 10% off. Pay after March 2 and the discount code will no longer work.

Also, I have a waiver on my form which is rather lengthy. I couldn't figure out how to put it in a small but expandable or scrolling box, such as the one I'm typing in right now. The only way I could put it on the form was to put the whole thing at the very end. Is there a way around that?

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alexgrant999 (May 31, 2012 at 12:38 AM)

Is it possible to a see a list of all the people that have bought using paypal in my google docs spreadsheet? I need to know if their payment went though!

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hanspecans (June 11, 2012 at 04:40 PM)

Is there a way that i can get rid of the radio button required to be clicked before the user hits submit? It seems pointless and confusing since this is not a question but a buying form. The submit, or BUY NOW as i have changed it to should be enough.


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col (July 14, 2012 at 08:17 AM)

They people completing the forms should pay £5 per form and they are being held as "incomplete payments" the problem is, that this is their first point of contact with my business and it's making a bad impression.

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Roguetrooper (July 30, 2012 at 11:01 AM)

I want to sell a product using PayPal, then have a subscription for that product !
How do I do that ?

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Lanaya (September 12, 2012 at 09:44 AM)

Is there a way to convert a money order form to a Paypal form? Or to transfer the contents/products of one payment form into an other payment form?

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guest_23234898176060 (November 19, 2012 at 12:30 PM)

Your order form example above shows a t-shirt with options of quantity, color and size. This is fine if one wants to order just one t-shirt, but what if one wants to order 1 red medium shirt and 2 green small shirts? How is that accomplished on one order?? Also, in testing my form, I am taken to the PayPal payment page just fine, but I find that my paypal email address is sitting there in the address box which the payer needs to fill out. Is JotForm causing it to be placed there or is there possibly something I need to correct within the paypal account. The payer can certainly delete the address and put in their own, but I worry that this may be confusing for some people.

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hfscyo (January 29, 2013 at 11:47 AM)

Is there a way to automatically send the user an email if they submit the form but their Paypal payment does not go through (either not completed or payment problem)?

Or conversely, can it send them an email only if their Paypal payment DOES go through.

Right now, I have to monitor the Pending submissions and email them if their payment does not go through.

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israelplusphone (June 02, 2013 at 07:54 AM)

is there a maximum amount of orders that can be made using paypal and a free account?

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mia24corp (July 29, 2013 at 11:48 PM)


nutritionsonia (August 05, 2013 at 04:19 PM)

I am wondering why my paypal info on my jot form is not showing up on the preview. What does it mean as a single item it won't show up

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iheartfx (November 04, 2013 at 04:47 PM)

I've created my form and i'm directed to Paypal just fine but it seems like you either have to have an existing Paypal account or register with Paypal to complete the transaction. However, I've noticed that on a mobile device (via my phone and ipod for example), I have the option of just completing the Payment using a credit/debit card without having to register with Paypal. Any ideas how I can get that option for desktop too?

Thank you!

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pmainali84 (December 10, 2013 at 04:38 PM)

Hi, I am testing integration of Paypal on the form. I have $5 and $7 menu. If I check $5 and decide to uncheck it, it won't let me do it. Can you please advise as to how I can fix this issue? Thanks.

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dangoody27 (March 20, 2014 at 02:34 PM)

Any workaround to add products and a donation option?

My form is for animal shelter and we have our "products" as the standard adoption fees.

I'd also like to add the ability to include an additional donation amount.

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hchealthexpo (May 30, 2014 at 02:44 PM)

I followed these instructions but when I click submit, it only thanks me for submitting. It doesn't take me to Paypal, so I can't collect the money.

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webflunky (July 01, 2014 at 03:29 PM)

I have tickets priced at $125 each and a table of 9 priced at $1,125. The $125 price goes in fine, but the $1,125 price doesn't show up at $USD. It's just the number 1125. I experimented and found that any price above $999 shows up that way. anything $999 and below shows as a price. Is that a bug? I have a Standard PayPal account, not Pro, but I don't think I need Pro just to take a payment of more than $999.

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webflunky (July 01, 2014 at 03:47 PM)

I'm sorry, I should have given an example form so you can see what I'm talking about. On this form, the 1125 number is just a number, whereas the 125 above it is $125.00 USD. I want people to be able to see that it's $1,125.00 USD. It adds correctly to the cart and totals, but it doesn't look like a dollar amount. See example:

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evans ogake (October 12, 2014 at 10:58 AM)

i want to open up a pay pal account given i need some payments made through do i go,what do i need to do it,how soon can i get it,what do i goggle to give me right answers,am from kenya

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raypryor3 (October 31, 2014 at 11:07 AM)

Is there a way to process the submission (ie. send emails, add to Submissions page) IMMEDIATELY and NOT wait until Jotform receives a notification from the payment gateway?

PayPal is taking a while for it to process, and I'd like to know when someone submits the form immediately.

I do appreciate the "Pending Payments" feature, but it would be great to know immediately when someone completes the form. I can follow up on the payment later.

Thanks so much in advance!

- Ray

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Andrew1294 (March 31, 2015 at 10:08 AM)

How about selling services????

The PayPal widget wizard wants a fixed price. There's not such thing in cleaning apartments. The form I intended to use on my site is supposed to gather info to set a price that cannot be known ahead of time.

You have to be kidding me.

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officeadmin (June 11, 2015 at 06:58 AM)

I just pressed Submit, paid in paypal (the seller got the money), and the submission is still showing as pending. What gives???

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realfitness7 (June 18, 2015 at 01:08 PM)

Having all kinds of problems and can't seem to get anyone to answer me on here. Is there a phone number to actually call a tech?

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usacorporate (July 09, 2015 at 12:38 PM)

I have completed this three times.
it is not showing a payment or submit button on my form to complete the transaction

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SportsTravelExperts (July 16, 2015 at 07:31 PM)


Do you have to create a paypal account if you are intending to only make a one time purchase. We have clients looking to just enter in their payment details and move on without creating an account. Any help would be great, thank you.

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Жопорук (August 25, 2015 at 07:52 PM)

Спасибо за Ваш труд!!

sl2015 (December 04, 2015 at 12:36 PM)

What about a pick up & delivery service? I need to be able to authorize payment and then send a bill with the correct amount after the item is picked up and weighed.

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venco (February 13, 2016 at 09:23 AM)

How to collect payment 30% only from total of multiple products(items) staight without to put any coupon codes?

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WNCVPMembership (May 20, 2016 at 04:24 AM)

Are there any issues adding a form+PayPal to a Wix site?

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nama26986 (June 07, 2016 at 12:34 AM)

When will the indian currency be added in paypal form

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sarahmaehall (June 30, 2016 at 11:51 AM)

I'm trying to use paypal to gather money for a common payment towards a downpayment/registration for a class reunion retreat. No goods or services are being sold. Is there any way to get around the high fees being charged?

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Dweat40906 (July 15, 2016 at 11:55 PM)

I have created a form for donations for my church app. I have used the Jot plugin and inserted the publish link. However, when testing i enter an amount and my info. But when I click the "go to payment page" it says please wait. After 10 minutes of waiting it still does nothing. Any ideas?

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