User Guide

Explanation of Email Notification and Autoresponder Settings

Last Update: September 1, 2017

JotForm has two email alerts that you can setup. We have the "Notification Email" and the "Autoresponder Email".

When you receive a notification email, you can reply and make sure it's received by the person who submitted your form. It's the same if your customer receives an auto-response email from your form which he/she can reply to your email.

 

How to access your Notification/Autoresponder Email?

1. To access the email wizard:

Click Settings->Emails and choose the email alert you want to setup.

 

2. Here you can see your existing email alerts. You can edit/delete them, you can see those options when you hover your mouse over them.

3. To create a new email alert:

Click the "+" button.

 

How to use Notification/Autoresponder Email?

A. If you want to send a notification email. You can simply follow this guide: Setting Up Email Notifications 

The notification email has 3 main tabs:

A.1. "Email"

Here you can change the email subject line and the body of the email template.

 

A.2. Recipients

Sender Name: The Name of your submitter. Jotform is the default sender name, but you can select the "Name" field of your form or any field you want from the dropdown selection.

Reply-To Email: Should be the person's email who fills out your form. It is attached to your email field from your form.

Recipient E-mail: Should be the email for you, your colleagues, or clients who'll get the response data from your form.

A.3. Advanced

Attach PDF: Check this option if you want to receive the PDF copy of the submission as an attachment to your form email.

Sender Email: We have the noreply@jotform.com as the Sender Email. If you want to use the Email Field or Custom Address provided by your submitter as the Sender Email, you can do so but you'll have to setup SMTP through Mandrill. Here's how: Set Email Field as the Notification Sender Email Address with Mandrill.  

 

B. If you want to send an autoresponder email. You can follow this guide: Creating a Form Autoresponder Email 

Here, the same with the notification email, we have 3 main tabs:

B.1. Email

Here you are allowed to change the email subject line and format your email body as you like.

B.2. Recipients

Sender Name: This should be your name or your company's name. 

Reply-To Email: Should be you, your colleagues, or clients email address. This is the address where the reply of the user will be sent in case he/she replies to the autoresponder email that he/she receives.

Recipient E-mail: Should be the person's email who fills out your form. It is attached to your email field from your form.

B.3. Advanced

Send on editing submission: Should be selected if you want to resend the autoresponder email to the user after they edit their submission (assuming that you give them the option to do so).

Sender Email: We have the noreply@jotform.com as the default email address. You can, however, change this by adding your own Email Address. Here's how: How to Add a Custom Sender Address to an Email Alert.

 

 

Do you have any further questions? Please let us know below!

63 Comments...

  • aytekin

    By default all forms send emails to your account email address. So, you do not need to change this at all. You can just create your form and embed it to your site. So, it is very simple.

    This is only applicable if you need to send emails to a different address.

  • AMack

    I had a stroke, so I need step by step instruction.

    Thank you

    Annalisa

  • aytekin

    To change email address for a form:
    1. Open the form on the form editor
    2. Click on "Setup & Share" tab on the top toolbar
    3. Click on "Email Alerts"
    4. Click on "Notifications"
    5. Click "Reply-to and Recipient Settings"
    6. Change the email address on the lower bottom corner.
    7. Click "Finish" and save the form.

  • Englipedia2

    Am I doing something wrong?

    I run an education website that is setup using jotform software. I use your forms so people can submit activities to play in class.

    Anyways, I used to have a project manager for my website but recently lost them. That PM used to receive all the submissions.

    I'm trying now to transfer the submissions back to my email account. I followed the instructions in this thread and tried submitted a couple of test submissions but my email is not receiving them...but they are showing up as successful submissions on my jotform account.

    HELP???

  • aytekin

    I think your email address is incorrect. You should probably change englihspm to englishpm on your email address.

  • englipedia_eigo

    I got it! It wasn't the changing of my email address that was the problem. I had a brain fart with not clicking into the "Reply-to and Recipient Settings".

    I set up my form before you did a makeover of the software and haven't checked it since. I really need to get back in and update my form because you've added some slick options.

    Thanks for responding so promptly!

  • georgetorressr

    Ok I I get two notifications one from Jotform and one with the person filling out the form [me with my hotmail account] But the person filling out the form is not getting anything.

    Here is a screen capture I did with my Mac... Take a look http://oi55.tinypic.com/288yx6x.jpg

  • PolatAlemdar

    You are setting autoresponder e-mail for the submitter don't you? In autoresponder e-mail the recipient should be E-mail and the sender can be anything in the combobox.

  • julienweimer

    I don't understand something. The jotfor website is in french (my language) but the help is in english. My question : i created a notification but when i receive the formular i can't reply to the sender. The sender is noreply@jotform.com... How can I configure it to have the sender in the reply address?

  • aytekin

    julienweimer: To change sender email address on a form, open your form on the Form Builder and then:
    1. Click on "Setup and Share" tab,
    2. Click on "Email Alerts",
    3. Select "Notification",
    4. Click on "Reply-to and Recipient Settings",
    5. Change "Sender E-mail" at the top.

  • JimLevings

    Aytekin,

    You stated, that by default all forms send emails to your account email address.

    With that in mind can you set it up so that all forms send emails to MULTIPLE email addresses?

    Thanks.

    -Jim

  • angelkate

    Hi!

    If I use the reply-to option, is my email address protected?

    I want to reply to users whilst keeping my email address private.

    Thank you, Angel

  • JotFormSupport

    Please ask your questions to the forum

  • ChelleB

    I have set up an e-mail response in my e-mail programme that includes various link options to my website as well as an attachement (with terms and conditions etc). How do I get that mail to be sent automatically to those who have filled in my form?

  • JotFormSupport

    Please ask your questions to the forum

  • gototenerife

    Hi
    Is it possible to set up JotFom so that when I receive in to my inbox in Outlook I can click on to reply & have the reply go to the sender as in ordinary emails.
    Thanks
    Richard

  • rupertg

    i have an email in mind that i would like to use - "enquiry@mysite.com" rather than noreply@jotform.com

  • qrtback10

    Is there any way to delay an autoresponse email?

    ex) user submits form, autoresponse email sends 2 hours later etc.

    Thanks

  • JotFormSupport

    Delaying e-mails is not possible for now.

  • caraxifi

    all submit of this format go to ma email?

  • johnnybenhardt

    por favor deseo utilizar el responder, quisiera que me explicaran, paso a paso como pongo a funcionar el responder, automaticamente.

  • gloria

    I recvd an email from an one email id and i just click reply to respond on it, i noticed, the email id of my sender automatically changed... how is it possible?

  • Shiro

    I would like several people to receive a notification of a form submission but I can't see where to do that. Please help! The envelope thing is very confusing to me. Why not just have a field which asks which email addresses to send the form submissions to?

  • gestler

    I followed your instructions for having multiple (3 in my case) e-mail addresses specified to receive a copy of each notification. i.e., I entered the three e-mail addresses in the lower right corner of the "Reply-to and Recipient Settings" "envelope" and separated them by a comma. However, only the first specified address is receiving notifications.

  • jwcb

    I am trying to get my FurnitureOrderInquiry Form to send an e-mail notification to glee@randalls.ca
    I have followed your instructions but still do not receive the inquiry notifications at that e-mail address :-(

    Please help me!
    Jack

  • selttes

    This feature of Jot Form is the most confusing. I'm looking for an Auto-responder whereby when a prospective client submits an inquiry, the person receives an auto-response indicating their inquiry was received. Currently I receive in my email account the auto responder message that I want the client to receive. Do I have to log into Jotform and manually type into the 'recipient' field the submitter's email address?

  • selttes

    Do I have to sign into JotForm to check if someone has completed the contact form that is embedded on my website? Or do I receive a notification in the 'inbox' of my email (yahoo, gmail, etc, ...)?

  • diremaform

    why when I send autoresponder email...gmail tell me "this is a phishing"...how I can resolve tis problem??

  • whatlink

    OK,I guess I'm thick. I have clicked on notification and it works fine.I receive an email with the submission. Now I would like the responder to receive an automated mail advising them I have received their submission. How do I do this please?

  • Alamein

    Can I change the notifications so I can make the 'from' send send from a specific email address? and the recipient be a specific address to? we have a support form that needs to have a specific 'from' email address so it is not spammed by our system. (the client puts their own email address in a field within the form...)

  • dmamarketing

    I am not receiving any notifications that forms are being submitted; check my spam folder; did a test to my personal gmail account but still not getting notified that a form is filled out....sample: http://form.jotformpro.com/form/21864972952971

  • Gina

    How do I change the from address
    noreply@jotform.com to the url I am using?

  • Serdal

    When my visitors send me a message, I got it into my provider email.
    But when they send me a file,I dont see the file as an ATTACHMENT FILE in my provider.I only see the name of file.But I can not save it.If I change the email.ıf I use another email address to recieve the messages, I see the file in my email.But I dont see the file in my provider email. Why is that ? Does it mean JOTFORM is in black list in my provider ?

  • aaaaaaaa

    sdasdas

  • martin Kielema

    i'm trying to set up an autoresponse e-mail but i don't recieve the test e-mail. the adress is right and it's not in my spambox.

    can you help me?

  • bigsplash1

    I've tested the auto responder with 2 different email addresses. I get an email from the first time I fill out the form, but if I fill it out again with either of the same email addresses, I don't get another response. How can I ensure that there is a response for each and every time the form is filled out? What am I missing here?

  • bigsplash1

    I'm talking about the submitter not getting another email if they fill out the form again. I need to be sure that they get a response no matter how many times they fill out the form. please help

  • jkadwa

    i have quite a long form and want to only view fields which have had a response when the auto responses are sent.

  • OSES

    I have tested the autoresponder and no one is receiving the email once the application is submitted. I have set up several times and still no response. Please help!

  • KUMAR KRISHNAN

    Hi i have a question.

    is it possible to create a alert for particular email headers . so that if the person does not reply to the particular mail for 1 hour it should trigger a alert or mail stating mail has not been replied for the inbound mail in the past 1 hour kindly check it

  • Acquirelearning

    In the Reply to Email - How can I get 2 Emails???

  • econugenics

    Is it possible to show the billing address on the notification emails sent once the form is filled out?

  • brianatbad

    is it possible to send these notifications to a back log of applicants? for instance, i have had 10ppl complete a form and now i want to create a new email notification to be sent to those 10ppl and any new ones. thx!

  • Onat Doğan

    Despite going to change my e-mail address e-mail first record I do What should I do

  • sproggy

    I am trying to change my email address (to receive my forms) as the one I originally made for this form no longer exists...

    But although I change the email address in
    the "Reply-to and Recipient Settings"- when I click on 'test email' Jot form ignores this and sends it to the default email address!
    (Which no longer exists).

    Please, how do I change my default email address?

    Thanks, Alison.
    How

  • Joyce Lim

    I have been trying to send test mails but so far have not received a single one. I didn't change anything except recipient email and it is correct. What am I missing?

  • lalgeorgek

    As per the condition given autoreponder email is working in all the desktops but only if i submit from a particular desktop the mail is not getting delivered.

  • moneyroom

    Hi, where do I put the email address I want my forms submissions sent. I want the form submissions sent to my email address, instead of coming back to JotForm to get the info.

    Thanks.

  • tf323

    I have changed the title of the Notification email from "Notification 1" to "Enquiry from website" but when the email comes through it still say "Notification 1" as the title of the email. Am I doing something wrong?

  • tf323

    Fixed

  • Crossways

    When I change my recipient email it says its sending and email to my default email address. I don't want that to happen. I need a different email put in to a few of my email responders that is NOT my default. HELP!

  • Crossways

    Next question- I need two emails in this spot. How do I add two!?

  • bburnett815

    I see that within the last 6 weeks or so, you've changed the "Emails" interface. Today when I went to edit and test the Autoresponder1 email (for https://form.jotform.com/61406311973149), I set the Reply-To email to a specific desired gmail address. But when I tested the email and clicked on Reply, the Reply-To email address was noreply@jotform.com . Is this a bug in the new interface or something I'm doing wrong? Thanks.

  • calebthomas

    Hi, I have 2 email notifications set up, They used to work but now i dont get any emails...
    Is there any reason why this doesnt work anymore?
    I have checked the email addresses, they are definetely correct

  • calebthomas

    All good, sorted

  • Milva

    where can I see if the autoresponder email has been sent correctly to the submitter of the form? is there also any statistics about the autoresponder email?

  • leeanndumas

    I have email notification set-up for a form that has been working correctly for a year and now one of the recipients is not receiving it. I have deleted her name and re-added it. I deleted the notification email and started over. She has checked her spam and junk folders. The IT department here is trying to find an answer. I tried looking at the question submitted by another user above, but when I click on View Answer it just takes me back to My Forms.

  • naturalbodz

    HI
    I have created a form a while ago and at that time set up my auto responder and email notification.



    I have had submissions to this form already and now wanting jot form to send a 2nd auto responder that I have just created to both the future subscribers and the ones that already have and are in the database of the particular form.

    Will this occur as I am not sure if I need to send an email outside of jotform to the mailing list or am to expect that this will do it for me.

    Your advise will be much appreciated and I can provide the form link should you need to see the 2nd autoresponder and how it has been set up.

    Kind regards

    Steve

  • AAM_ADMIN

    How do I know that the autoresponder email has been sent to someone who has completed my form? is there an email log somewhere? or am I simply to trust that it happened and that I set it up properly?

  • TXSTNRHH

    Is there a way to receive a copy of the completed form via account email? I am doing this for an Org membership application and would like to get the completed forms in our email.

  • FIANSW

    Hi,
    I have made many forms before, now the "notification and autoresponder" are not working. I have done a test and also a number of people have completed the actual form.
    Thanks in advance.
    Regards, Shanae

  • SouthernUnitedHC

    Is it possible to have a notification email sent only if the form (or field) is changed.

  • doulacolleen

    Help! I have a text box in my form. I want that text box to show up in the PDF that someone receives after filling out and submitting the form. When they receive the email, my text box (my terms of services that they agree to) is not in the PDF. How do I change this?

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