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How to Properly Add, Change, and Test a New Email Recipient Address

How to Properly Add, Change, and Test a New Email Recipient Address

A common problem is that you may have tried to change your Email Notifications to have them sent to a different email address, but when you test it you find out that it has only gone to your old email.

Here is a simple guide to help educate you on how to do this properly and fix it.

The above-mentioned problem mainly happens because you are using the "Test Email" button, which by default is configured to send the email to the email address that is associated with your account and found under your Account > Profile.

So why does this happen when using the Test Email button you ask?

When you first create a JotForm account you are entering in your Email Address.


That email address you signed up with is what is used for your JotForm Account Profile. This is the same email address that is always pre-populated into any new form that you create here.



To change and test your email recipient address properly is actually a very simple process. Please see the following instructions below:

1. In My Forms, select the form and then click the "Edit Form" button.

2. In the Form Builder, go to the "Emails" section.

Click the "Settings" button in the top menu. After that, go to the "Emails" section.

 3. Hover the notification and then click the "Edit" icon.

4. Navigate to the "Recipients" tab, you'll see the "Recipient Emails" there. You can edit, delete or add a new one there.

5. Click the "Save" button in the main form builder to save all the changes made.

6. Finally, all you have to do is preview your form, fill it out, and click the submit button. You should now notice your notifications arriving at the new email address you have specified. 

If you have any questions or if the emails are still not being sent to the right address, do leave a comment and we would be happy to assist you with your issue and help you get the right email to the right inbox.

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  • lbw051

    Good afternoon,
    I need the notification email with the completed form info to go to an email that is selected in one of the form fields. in some of my email notification set-ups, it allows me to select a field from a drop-down list, but in this one it doesn't. Can I make it give me a drop-down list of fields instead of just choosing one email to send it to?

  • rjrietveld

    I changed my email address but it is not working

  • cstevens119

    I'm having issues with all of my fields not showing when I preview the form. I also the form and my information will not erase. How do i fix this.

  • CliniqueMDPlus

    I am using Jotform for a while now.
    The email notification works or worked well for a couple of forms.
    I have some forms with the exact same path and no email notification received for a specific or another specific domain name. Nothing in the Black list...
    Please. Help.

  • mradamdennis1123

    Hi I have also followed all the steps and still receiving emails to the original address .. plz advise...

  • RoadandBridge

    My name is Sarah Simmons and I used to work at Road and Bridge. I'm still receiving work notifications. I need to be removed from the list.

  • Tanawat1990


  • elanarts

    Hello, we have followed the steps but the test emails are still sent to the account email rather than the new added recipient emails. I would appreciate your help as this is fairly time sensitive.


  • churcham

    Have followed all the steps above but we are still not getting emails to the two additional emails that were added. Would like your assistance before I contact our IT again.

  • jessicagibson

    I have completed all steps but still cannot get submissions to go to the email provided under settings.

  • earthgripper

    This still doesn't seem to be working :(.

  • C Grissom

    I need our job center satisfaction surveys to be redirected to my email address rather than the former person in my position, (this email has been redirected to CEO).

    I looked up how to add email addresses and how to change...but since I didn't open the account, I don't have a login or profile. I could create a new account but it needs to be linked to the current account bc our survey is fine as is.

    Please advise on how the switch can be made. Thank you!

    C Grissom

  • khackett

    This is not working for me as well...

  • rebathmarketing

    I have done all the steps as outlined above - no emails come through. Not very optimistic that this will get resolved as I see no replies to anyone's previous comments all the way back to 2015 :/ Thank you...

  • hannahmccain

    If I change the email address, do I then need to update the code and re enter that on my wordpress website?

  • jleisman

    This is not working for me. I keep getting the emails to my account address.

  • eiacange

    Hi, when I submit an example form to test the emails listed as recipients, the only email that receives the submission is the email i created the account with. The generic email I created to accept the forms so that they wouldn't come to my personal email isn't receiving the submissions. The email I want to receive is, Thank you!

  • yvet

    recipient not getting email notification, how to?

  • BargaraFCInc

    Can you please, please, please check

  • rpierce1373

    Is it possible to have the recipient email address be more than one email address? I need it to go to 3 different addresses. Will it do that? If so, separate by commas or semi-colons?

  • sufficientgraceministries

    I do not wish to change the email associated with our account, however, we received a message from a client who has reported a strange email response to her recent order. The email she received from us simply said, "undefined." It appears that there is a glitch in the automatic email reply system. How can I test this without actually making a purchase? Better yet, how can I fix it if there is, indeed, a glitch?


    Does the notification need to be setup before the form is developed? I am following all the steps in the explanation for a form I developed on Tuesday but the email keeps defaulting to the profile contact and not the email I want the notification to go to.

  • tihitina demisse

    online verified my Yahoo email

  • milex86

    Hi I followed the steps mentioned above, but even if the email appears correctly it doesn't work.

  • alloutarts

    Love the fact that the sequence number appears in the notification email. But would rather see that number at the start of the email, or in the subject line... Thanks.

  • Fontype

    P.S : ( entirely off-topic )
    But- can anyone enlighten me as to what a " Bounce List " applies to on a users Profile > Settings page?

    Just curious.

    Thank you in advance for any response :)

  • Fontype

    Worked like a charm,
    Thank You.

    Now, if I can figure out as to HOW the SENDER can receive a notification that their message has been ' received ' - I'll be a happy camper :)

  • robertjp

    I tried this exactly step by step and it does not work. Keeps sending to the default email no matter how many times I change it. Please advise. Thank you.

  • Maura Stephens

    I am trying to update our old form but with my new form I can't seem to be able to send emails to our Acquisitions email account: - it works fine with my own account but when I try and veryify the other email address the code does not come through, just some html, which doesn't work. The old version of the form, which is live on our website works fine.

  • w3travels

    Please Help! Am unable to receive Notification Emails on default Email Address nor the new Email!

    Test Email keep delivering to the Default Email Address, but I have never received Notification Emails when filled Form directly on my Website or via the Preview link!

    Please Help!

  • scaoffice

    Worked great. Thanks!

  • foxanddaisy

    I've checked everything!! HELP! T_T
    nothing happen, keep sending test email and try the real fill form and nothing, pleasee

  • elox32

    This is exactly what I was doing and did it again and now it does not send to either my old or new email address....

  • psicologolaspalmas

    same here...i set two notifications on different emails but only the first (profile) works. something is definitely wrong there!

  • milliondollarbooty

    I did all the steps and still not working... help!

  • Solomon

    How do I receive notify on email message that I send with my email account without copy?

  • vincent olwatomisin

    How do iknow when I receive a mail and how do I check it on my gmail account.

  • johnkirbyjlkirbycom

    I have changed the recipient email as shown above, the new recipient receives the email but so does the default account email, they both do. Need to turn the default off, any suggestions?

  • Muldene

    Hi There

    Did all the steps, but it doesnt go through:-(

    Please help

  • michael creti

    hello I just wanted to see if yalll can help me set up my e - mail alerts for my yahoo mail and I would appreciate it a hole lot
    Michael creti

  • tmvv

    I have done this procedure and it keeps only sending to our default address which is

    Thank you,