How to Integrate Jotform With Salesforce

September 10, 2024

Salesforce is a powerful CRM tool used to help salespeople like you manage accounts, improve client relations, and close big deals. It offers features like contact management, sales forecasting, and workflow automation, enabling you to track your sales pipeline, collaborate with your team, and make data-driven decisions to drive revenue growth.

Integrating your Jotform form data with your Salesforce database and creating Salesforce forms lets you quickly capture more leads and speed up your sales process.

Update

Jotform is also available with Salesforce AppExchange. By adding Jotform from Salesforce AppExchange, you’ll have a Salesforce button directly on your forms, allowing you to map object fields to form fields in seconds.

Youtube Embed Poster: gceGEKo4Coc

To integrate Jotform with Salesforce, please follow the steps below:

  1. In the Form Builder, go to the Settings tab.
  2. Select Integrations from the left panel.
  3. Search for Salesforce, and click it.
Salesforce option in the Integrations section of the Jotform Form Builder
  1. Click the Authenticate button to link your Salesforce account. If you have already linked your Salesforce account, you can select it from the dropdown.
Authenticate button in Salesforce integration with Jotform
  1. Select your Salesforce action. With Salesforce integration, you can:
    • Create or update a record — Choose this option to generate a new Salesforce record or update an existing record.
    • Find existing record — Choose this option to find an exiting record or create a new one if it doesn’t exist yet.
Select action in the Salesforce integration with Jotform
  1. Next, do the following:
    • Select a Salesforce Object — Choose the Salesforce Object to which you will send your form data.
    • Create a record — You must map the Salesforce Object fields to your form fields. You can map more fields by clicking the Add Field link at the bottom of the fields.
Mapping Form Fields to the Data Fields from chosen Salesforce Object

Optionally, you can also do the following with Salesforce integration:

  • Update an existing record — Toggle this option to update your Salesforce data when the data from the selected fields matches an existing record. Click the Add Field link to add more fields for the duplicate rules. Visit Salesforce Duplicate Checking to learn more.
  • Send submission PDF and file uplodas to the chosen record — Toggle the Attachments to send your file uploads and the PDF copy of the submission to Salesforce.
Update and Attachments toggles in Salesforce integration with Jotform
  1. Finally, click the Save button to save and complete the integration.

After saving, you should see the actions you created along with Action Logs and Add New Action buttons. When you hover your mouse over the created action, you’ll also see the Edit (gear icon) and Delete (trash bin) icon.

All Actions window with the Action Logs and Add New Action buttons in Salesforce integration settings

We also recommending checking our Dos and Don’ts of the Salesforce Integration. It will help you master the integration and make similar recommendations for other integrations, especially those involving the mapping or matching of form elements.

Jotform is now on Salesforce AppExchange!

Get It Now
Jotform is now on Salesforce AppExchange!
Contact Support:

Our customer support team is available 24/7 and our average response time is between one to two hours.
Our team can be contacted via:

Support Forum: https://www.jotform.com/answers/

Contact Jotform Support: https://www.jotform.com/contact/

Send Comment:

Jotform Avatar
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Comments:

  • Ryan Porter - Profile picture
  • Ali - Profile picture
  • John - Profile picture
  • IBT Online - Profile picture
  • info - Profile picture
  • Ann Black - Profile picture
  • William - Profile picture
  • Broadreach - Profile picture
  • Sam Rita - Profile picture
  • ken uzo - Profile picture
  • Vito Abbinante - Profile picture
  • Parham Nassiri - Profile picture
  • Khan - Profile picture
  • Charles Jenkins - Profile picture
  • IT Support - Profile picture
  • Rob  - Profile picture
  • NSCA Admin - Profile picture
  • Encounter Info - Profile picture
  • Encounter Info - Profile picture
  • DJS - Profile picture
  • True Wealth Advisors - Profile picture
  • Suzanne Hartley - Profile picture
  • Xavier - Profile picture
  • WEI JOTFORM TEST - Profile picture
  • Cherishma - Profile picture