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How to Change the Email Address Used for Notification Email?

How to Change the Email Address Used for Notification Email?

If you want to change the email address where the Email Notifications go to when a submission is made to your form follow the steps below.

1. Click the Edit Form button next to the form that you want to edit.

2. Go to Form  SETTINGS, click the  EMAILS tab and then the  Edit Icon ( Pencil) next to the Notification Email that you want to edit.

3. Go to the RECIPIENTS tab. Here you can change the Recipient Email or add more emails. Click the SAVE button when you are done editing.

NOTE: The users in the Starter (FREE) plan are limited to one email recipient. Multiple recipients is available for paid users only.

NOTE: If you are trying to test the email alerts using the "TEST EMAIL" button please note that this will only send an email notification to the email address associated with your account. If you wish to test the email recipients in your form notifiers, simply fill your form and submit.

Questions? Please let us know in the comment box below!

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  • Busyb

    I have changed the email address over and over and it keeps going back to the original one

  • MSPDGroup

    How many email recipients are allowed in the plan for $19?

  • Rachpmu

    my form will not submit when clients try to fill them out on my website.

  • pamelaerich

    Can I use conditional logic from email addresses in a drop down box in my form as the recipient email address?

  • Bennett Covitz

    Why am I not receiving any e-mail on my phone? Bennett

  • Lrgunter

    If I have a free account, can I still direct the notification to a field email address using conditions?

  • Onwochei Jeremiah

    I want know why am not getting my gmail messages

  • Kidzapp

    Hello there,

    We have changed the sent from email to , but the display name is still jotform? how can we change that.

    Please help.


  • santaclara17

    How do I change the email address associated with my account?

  • MRSchmit

    I did all of this and it looks like it changed but when I completed the form it didn't change

  • Qquench

    How do i change email format for all forms at ones? Is it possible?

  • LyndseyGilman

    I did all of this and nothing is changed?

  • WorboysDesign

    How can I remove and add an email address when its not saving or letting me click "+ Add new email"?

  • delia

    why i didnt receive the appointment code because i need it now

  • Marketing101

    I setup an email list as SMTP now I'm having errors. How do I delete the email options that are currently there so I can re-add them as verified emails?

  • arcaneaffiliation

    When a form is submitted I am not getting any notifications to my company email to notify us, help!!!

  • Emma

    I know more things from your post.Please write a post about how to do Email finding

  • smithpa3

    I verified my recipient email addresses and no messages are being received.

  • russel

    i did not received any email notification in my email.. need help for this issue. here's the form we're using

  • russel

    i did not received any email notification in my email.. need help for this issue.

  • Pbworth

    How do I change the email associated with my account? Original address now changed to working address.

  • mike65057

    This did not work for me. I put my email address into the recipient box, but no good. Also the email address is not on the bounce list.

  • jorge

    Lo que quiero es como una condición en el estado prestamo del formulario, por cada una que dice prestamo que se envie como una condicion por cada uno

    ejm: jorge preciado no lo ha devuelto

    javier zuits no ha devuelto

    mas o menos asi

  • agleyva

    Me llega el correo pero no sale quien me lo manda. Como lo puedo averiguarlo. Gracias

  • csilverhorn

    How do we change the notification email to come from our establishments email instead of JotForm?

  • SueW123

    I would like the email to go to around 6 or 8 people, each time somebody fills out the form.

    Is this possible ?

    Thank You.

  • Alsete

    Bonjour à tous,

    Même en applicant la procédure de changement d'adresse de messagerie, je ne parviens pas à recevoir de réponses à mon formulaire de contact.

  • zudin000

    And how to change the email to another?

  • kmermel

    Didn't work for me.

  • hannahbelle

    Thank you worked great.

  • FranceModel

    OK...j'ai FAIT cela 1 fois, 2 fois et j'ai toujours un message d'ERREUR :

    Oops, something went wrong

  • muilias

    I tried changing the mail id but still getting it in the same mail.

  • TentMA

    This instruction doesn't work. it keeps sending to the previous email add. It says, 'an email has been sent you your default email address'


  • Paul Svenson

    Thank you for the info.

    That solved the problem of notification going to the wrong place.

    I'm also just a tiny bit smarter.


  • bruno pontes

    ola no meu jotform esta sem a opção senha como ativo essa opção

  • bruno pontes

    hello my JotForm this without the password option as active this option

  • liceliberat21

    karekter ve silah

  • alfreda smith

    i have not received no email since old email


    when i was trying to test email the mail is being received to actual email to in which i was registered but i need to receive email to

  • Katharina Elsäßer

    I did so, the result in notification was correct, but the mail was sent to the false adress, t.e. there was no mail under the correct adress.
    Is there a place for a standard-recipient???

  • charleshester

    Can I email the survey? I downloaded the link to the survey and emailed clients. When I tested it I was able to fill in the survey and click submit, and got an ack that it was submitted, but have never received the survey results.

  • duranphotography

    this does not work for me.
    I change the email address and hit seave, but when I select 'test email' it says 'test email isent to (old email address("

  • guest_23064406792050

    I have the correct email set up, but still receive no notifications in my email inbox. What should i do?

  • kebu dendup

    i am looking forward to find profile details this email id user

  • raejeanprather

    Disregard prior question... it is working in production, not sure why it wasnt working using the test email function in JotForm.

  • decoglobossantafe

    a pesar que ya he hecho la prueba con el botón Replay-to, ahi sí me llegan pero cuando yo pruebo el formulario desde mi blog no me llegan al mail y debo abrir esta página para leerlos, pueden solucionarmelo? Gracias

  • cchl

    One of our forms continues to forward to an ex-employee's email address even though we have reset the form many times:; do you have any advice?
    thank you

  • wolfgangsaddey

    How many emails can I add to the confirmation email field ???

  • jimsound

    many thanks for that, works perfect

  • MikeBarkley

    My site has not been published but when I preview in a browser, the frorm is correctly displayed but when I submit, I get the Thank You but NEVER recieve the email. Since I am submitting from my browser (which is online, I should be reciving the e-mail shouldn't I?