How Can I Cancel My PayPal Subscription?

Last Update: August 16, 2016

If you are trying to cancel your subscription that you have created directly over PayPal and are receiving an error telling you that you should contact support, or you get a message that it will be cancelled manually and you need it cancelled now, you can follow the next steps to quickly cancel your subscription:

1. Login to your Paypal Account
2. Find the reference to the latest payment you have made to JotForm
3. Once found, click the subscription number for that transaction
4. Now click on the "Cancel Subscription" button and that is it.

You can also visit ​this page​ for more detailed information on how to cancel a Paypal subscription.

If you have any question's or issues doing so, do let us know in the comments bellow and we will be happy to assist you in resolving everything as per your preferences.


williamsreg (June 13, 2015 at 11:39 AM)


I would like to cancel my subscription to JOTFORM.

Our company is migrating from Adobe FORMSCENTRAL and we tried and tried to use JOTFORM to customize our forms but unfortunately we are on the eve of the deadline and I cannot get the forms the way we want it to be. Simple things like making changes to font, I've 2-3 emails and none of the solutions work. It may have something to do with the fact we imported the forms from FORMSCENTRAL, I don't know and obviously your tech support team doesn't know either. They are sending out instructions but I wonder if they really read the question in the first place.

Anyways, JOTFORM is not a bad tool but simply is too frustrating to use. Your forms "designer" is another frustrating and time consuming tool that still hasn't allowed me to change fonts.

Please let me know whether you are able to refund my subscription which is paid up for one year. I don't mind paying for this month but beyond that I would like a refund please.

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cameronfisher (September 24, 2015 at 09:13 AM)

I was charged for a year on Sept. 20th for a subscription I would like to cancel. Please advise.

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sfmensadotorg (November 29, 2015 at 09:48 PM)

It would be nice to have a link to the Knowledge Base article when we need to cancel the subscription manually. I was charged for an extra month because of the lack of info about how to cancel my PayPal recurring subscription. Not cool.

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Maggie (September 09, 2016 at 04:41 PM)

I sporadically use my paypal account, I'm not a frequent user. I was looking at my credit card statement last night and I have $14.99 charge from Paypal Pro but I did not ever start a Pro account? I would like this charge removed and make sure my account is a regular, no fee account. Please advise, I signed into my account and could not find anything with regards to a Pro account.

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