Does Dialpad enable HIPAA compliance?

Dialpad considers itself a HIPAA-compliant platform with enterprise-level encryption and customizable data retention policies. If you dig a little further into the website, you’ll see Dialpad refer to its products as “HIPAA-ready.” 

Healthcare clients can sign a Business Associate Agreement (BAA) with one click. The website explains one stipulation with the BAA: It doesn’t cover the use of Dialpad fax for PHI or the use of text messaging to communicate patient information to non-Dialpad users.

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Dialpad is an AI-powered customer intelligence platform. Its three major offerings are Ai Voice, Ai Contact Center, and Ai Sales Center.

This web page was updated on March 22, 2024.


Readers should perform their own research before making the final decision. The information on the Jotform HIPAA Compliance Checker does not constitute official healthcare or legal advice. Jotform is not liable for any damage or liabilities arising out of or connected in any manner with this platform.

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