Is HelloFax HIPAA compliant?

Yes, HelloFax has announced that it meets HIPAA compliance standards and will most likely sign a Business Associate Agreement (BAA) for companies that meet a certain annual spending threshold.

Many telecommunication firms act as conduits for data transmission and are exempt from signing a business associate agreement (BAA) through the conduit exception rule. Information shared over the phone or using a standard fax machine is not subject to HIPAA compliance. However, other means of communication, including VOIP, SMS, and digital fax services, must meet HIPAA regulations.Since HelloFax uses digital faxing, not regular fax machines, the service must provide privacy and security features if covered entities are using the system. HelloFax provides AES-256-bit encryption for information at rest and TLS encryption for information in transit, meeting the minimum HIPAA standards. Additionally, each document is encrypted with a unique key, and keys are encrypted with a master key that rotates frequently, which means that if unauthorized people gained access to the hard drive, they wouldn’t be able to decrypt the data.HelloFax advertises “bank-grade” security, including physical and electronic protections. The data center uses strict access controls at all times. Because of these security measures, it is possible to use the HelloFax system without violating HIPAA requirements.The company website doesn’t state that HelloFax will sign a business associate agreement (BAA). But larger companies with high annual spending have secured BAAs with HelloFax. Contact HelloFax support for a BAA.

Product details

Company Logo

Business Associate Agreement


HIPAA Compliant


Product description

HelloFax makes it easy to send and receive faxes online. This digital faxing system eliminates the need for a fax machine.


Readers should perform their own research before making the final decision. The information on the Jotform HIPAA Compliance Checker does not constitute official healthcare or legal advice. Jotform is not liable for any damage or liabilities arising out of or connected in any manner with this platform.

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