Does HelloFax enable HIPAA compliance?

HelloFax has stated that it meets HIPAA compliance standards.

Many telecommunications firms act as conduits for data transmission and are exempt from signing a business associate agreement (BAA) through the conduit exception rule. Information shared over the phone or using a standard fax machine is not subject to HIPAA compliance. However, other means of communication, including VOIP, SMS, and digital fax services, must meet HIPAA regulations.

HelloFax provides AES-256-bit encryption for information at rest and TLS encryption for information in transit, to meet the minimum HIPAA standards. Additionally, each document is encrypted with a unique key, and keys are encrypted with a master key that rotates frequently, which means that if unauthorized people gained access to the hard drive, they wouldn’t be able to decrypt the data.

HelloFax advertises “bank-grade” security, including physical and electronic protections. The data center apparently uses strict access controls. Because of these security measures, it may be possible to use the HelloFax system without violating HIPAA requirements.

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Product description

HelloFax makes it easy to send and receive faxes online. This digital faxing system eliminates the need for a fax machine.

This web page was updated on October 02, 2023.


Readers should perform their own research before making the final decision. The information on the Jotform HIPAA Compliance Checker does not constitute official healthcare or legal advice. Jotform is not liable for any damage or liabilities arising out of or connected in any manner with this platform.

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