Does MetroFax enable HIPAA compliance?

Just so you know
Collect patient data and payments with Jotform’s HIPAA-friendly online forms and send secure PDFs in one click.

Metrofax offers secure, encrypted fax communication services. The built-in faxing features allow users to quickly send information from a cell phone or computer as a fax.

Even though Metrofax provides encryption to protect transmitted information, it appears to be missing some capabilities required for HIPAA compliance. When sharing PHI through a third-party provider, HIPAA regulations require a signed Business Associate Agreement. This BAA must be in place for Metrofax’s services to meet HIPAA compliance.

Check with Metrofax to see if they will sign a BAA.

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Product description

Metrofax is a communication service that can be used to send and receive faxes through their website, email, or a smartphone.

This web page was updated on October 02, 2023.


Readers should perform their own research before making the final decision. The information on the Jotform HIPAA Compliance Checker does not constitute official healthcare or legal advice. Jotform is not liable for any damage or liabilities arising out of or connected in any manner with this platform.

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