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Is MetroFax HIPAA compliant?

No, MetroFax does not say that it is HIPAA compliant. The company will not sign a Business Associate Agreement (BAA).

Just so you know

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Metrofax offers secure, encrypted fax communication services. The built-in faxing features allow users to quickly send information from a cell phone or computer as a fax.Even though Metrofax provides encryption to protect transmitted information, it’s missing a few capabilities required for HIPAA compliance. When sharing PHI through a third-party provider, HIPAA regulations require a signed Business Associate Agreement. This BAA must be in place for Metrofax’s services to meet HIPAA compliance.
Since Metrofax doesn’t sign a BAA, it is not HIPAA compliant and shouldn’t be used with PHI.

Product details

Company Logo

Business Associate Agreement


HIPAA Compliant


Product description

Metrofax is a communication service that can be used to send and receive faxes through their website, email, or a smartphone.


Readers should perform their own research before making the final decision. The information on the Jotform HIPAA Compliance Checker does not constitute official healthcare or legal advice. Jotform is not liable for any damage or liabilities arising out of or connected in any manner with this platform.

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