No, MetroFax is not HIPAA compliant. The company will not sign a Business Associate Agreement (BAA).
Just so you know
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Metrofax offers secure, encrypted fax communication services. The built-in faxing features allow users to quickly send information from a cell phone or computer as a fax.
Even though Metrofax provides encryption to protect transmitted information, it’s missing a few capabilities required for HIPAA compliance. When sharing PHI through a third-party provider, HIPAA regulations require a signed Business Associate Agreement. This BAA must be in place for Metrofax’s services to meet HIPAA compliance.
Since Metrofax doesn’t sign a BAA, it is not HIPAA compliant and shouldn’t be used with PHI.
