Does DocuSign enable HIPAA compliance?

DocuSign states that its security and privacy features enable HIPAA compliance.

DocuSign appears to fall into the category of a business associate when healthcare providers use its services for protected health information (PHI). DocuSign offers AES 256-bit encryption for data in transit and at rest. This encrypted information is stored on DocuSign’s servers, and the company states that it doesn’t have access to the information.

DocuSign seems to meet Health and Human Services (HHS) standards for digital signatures.

This service enables HIPAA features through its digital tracking system. Each e-signature has an audit trail that’s fully traceable. DocuSign data centers are SOC 2 audited and ISO 27001 certified.

When signing a document, the service captures names, email addresses, time stamps, signing location, public IP addresses, and document completion status.

While DocuSign offers essential encryption, auditing, and security standards, it’s the responsibility of each customer to ensure that they share and access PHI in a manner that follows HIPAA regulations.

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Product description

DocuSign offers electronic signature technology for transaction management. Use these services to send documents such as contracts or patient consent forms. These e-signature features are helpful because they save time and streamline the contract signing process.

This web page was updated on September 28, 2022.


Readers should perform their own research before making the final decision. The information on the Jotform HIPAA Compliance Checker does not constitute official healthcare or legal advice. Jotform is not liable for any damage or liabilities arising out of or connected in any manner with this platform.

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