Does Grasshopper enable HIPAA compliance?

Grasshopper’s website states that it does not enable HIPAA compliance and that support team members have access to account information and settings to help with technical issues. This access includes all messages that pass through Grasshopper’s calling, texting, and faxing features.


If protected health information (PHI) passes through these communication tools, it appears possible that unauthorized individuals could access the information. If Grasshopper doesn’t offer HIPAA-friendly services, covered entities shouldn’t use these tools.



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Product description

Grasshopper offers a virtual phone system for businesses, with a dedicated phone number to link to your existing cell phone. This service enables business owners and staff to maintain the privacy of their personal numbers, with a second business line for calls, texts, and incoming faxes.

This web page was updated on September 28, 2022.

Disclaimer:

Readers should perform their own research before making the final decision. The information on the Jotform HIPAA Compliance Checker does not constitute official healthcare or legal advice. Jotform is not liable for any damage or liabilities arising out of or connected in any manner with this platform.

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