Is Grasshopper HIPAA compliant?

No, Grasshopper has affirmed that it is not HIPAA compliant.

Grasshopper has informed that it isn’t HIPAA compliant. Its website states that support team members have access to account information and settings to help with technical issues. This access includes all messages that pass through Grasshopper’s calling, texting, and faxing features.

If protected health information (PHI) passes through these communication tools, then it’s possible for unauthorized individuals to access the information. Grasshopper doesn’t offer HIPAA-compliant services, so covered entities shouldn’t use these tools.

Product details

Company Logo

Business Associate Agreement


HIPAA Compliant


Product description

Grasshopper offers a virtual phone system for businesses, with a dedicated phone number to link to your existing cell phone. This service enables business owners and staff to maintain the privacy of their personal numbers, with a second business line for calls, texts, and incoming faxes.


Readers should perform their own research before making the final decision. The information on the Jotform HIPAA Compliance Checker does not constitute official healthcare or legal advice. Jotform is not liable for any damage or liabilities arising out of or connected in any manner with this platform.

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