Grasshopper's website states that it is not HIPAA compliant and that support team members have access to account information and settings to help with technical issues. This access includes all messages that pass through Grasshopper’s calling, texting, and faxing features.
If protected health information (PHI) passes through these communication tools, then it seems possible for unauthorized individuals to access the information. If Grasshopper doesn’t offer HIPAA-compliant services, covered entities shouldn’t use these tools.
If protected health information (PHI) passes through these communication tools, then it seems possible for unauthorized individuals to access the information. If Grasshopper doesn’t offer HIPAA-compliant services, covered entities shouldn’t use these tools.
