Yes, Teamviewer is HIPAA compliant. The company will sign a Business Associate Agreement (BAA) for customers who want to use the service for Patient Health Information (PHI). It also offers HIPAA-compliant security measures including physical, network, and process security practices.
HIPAA has strict standards for the privacy and confidentiality of patient information. When using computers, networks, and mobile devices for PHI, all access and management must follow HIPAA regulations. Additionally, every employee must receive regular HIPAA training. Teamviewer’s security and privacy practices meet HIPAA compliance standards.
Before using Teamviewer with PHI, you must get a signed BAA from the company. Since Teamviewer is a third party that could access PHI on your computers and devices, the BAA ensures that protections are in place if Teamviewer exposes PHI. The potential risk involved in remote access opens up the possibility of unauthorized access to PHI. Teamviewer mitigates this risk using encryption and security features to protect information.
Submit an inquiry to Teamviewer customer service for assistance in obtaining the BAA. A signed BAA might be available only for organizations that meet a specific spending threshold. The company reviews each situation on a case-by-case basis, so you must contact Teamviewer to discuss a BAA. It’s a HIPAA violation to use Teamviewer before you have a signed BAA in place.