Zoho CRM enables HIPAA compliance for customers that handle personal health information (PHI).
Zoho offers several security features that can be used by healthcare organizations to keep PHI protected and control the access and exporting of such data to comply with HIPAA guidelines. By marking fields and modules that contain PHI, customers can restrict this information from being accessed through API, as well as exported during periodic data export procedures carried out in the CRM. Customers can also encrypt fields that contain PHI using the CRM’s data encryption method and prevent the transfer of PHI across Zoho apps as a result of integration.
Customers should be sure to configure HIPAA compliance within Zoho to access these features. As always, the final responsibility for compliance remains with the customer.
Zoho provides technical, physical, and administrative safeguards for all cloud-based services, which are comparable to those in Office 365 and Google Workspace — with solutions for word processing, custom applications, project management, live chat, app integration, and an IoT management platform.