Zapier, a widely used automation tool that connects apps and services to automate workflows, has stated that it does not support HIPAA compliance.
Despite its robust encryption measures for data transmission and comprehensive activity logging within its network, Zapier’s functionality doesn’t render it HIPAA compliant. Zapier has stated on its website that it won’t sign a Business Associate Agreement (BAA). Because a BAA is required under HIPAA, this prevents Zapier from handling protected health information (PHI) in a HIPAA-compliant manner.
BAAs serve as crucial contractual documents that explicitly define the protocols for storing and exchanging sensitive data between entities. They are an essential component of achieving and maintaining HIPAA compliance. Without a properly executed BAA, an organization cannot use any third-party tool or service to handle sensitive information within the scope of HIPAA regulations.