Yes, RingCentral is compliant and meets HIPAA standards and regulations. Healthcare organizations must use proper security measures and obtain a signed business associate agreement (BAA) from RingCentral.
RingCentral is a HIPAA-compliant option that healthcare organizations can use to transmit and store patient health information. As a cloud service provider, RingCentral takes a proactive approach in ensuring privacy and safety for all communications.
The service boasts a “seven layers of security” approach to securing data that transfers through their services. These seven layers include physical, network, data, host, business process, application, and enterprise-level security measures.
Available HIPAA security measures include transmission security in the form of transport layer security (TLS) and secure real-time transport protocol (SRTP). This encryption means that information is secure at rest and when in motion. Infrastructure security uses vulnerability scans, firewalls, user authentication, and intrusion detection. Additionally, RingCentral data centers have state of the art security protocols with onsite guards and electronic prevention systems.
Healthcare customers must implement proper security measures using the features listed above. Employee training is another important element to ensure the team is using these cloud services in a HIPAA-compliant manner.
When a healthcare organization uses these services with patient health information, RingCentral is classified as a business associate. Therefore, healthcare organizations using RingCentral services must obtain a signed business associate agreement (BAA). RingCentral offers its own BAA, which customers can obtain by contacting their personal representative.
RingCentral provides cloud-based services for business communications, including phone, video, messaging, and fax.