RingCentral says that it enables HIPAA compliance. Healthcare organizations must use proper security measures and obtain a signed business associate agreement (BAA) from RingCentral.
RingCentral is an option that healthcare organizations can use to transmit and store patient health information because it appears to take a proactive approach in ensuring privacy and safety for all communications as a cloud service provider.
The service boasts a “seven layers of security” approach to securing data that transfers through its services. These seven layers include physical, network, data, host, business process, application, and enterprise-level security measures.
Available security measures include transmission security in the form of transport layer security (TLS) and secure real-time transport protocol (SRTP). This encryption means that information should be secure at rest and when in motion. Infrastructure security uses vulnerability scans, firewalls, user authentication, and intrusion detection. Additionally, RingCentral data centers have security protocols with onsite guards and electronic prevention systems.
Healthcare customers must implement proper security measures using the features listed above. Employee training is another important element to ensure the team is using these cloud services in line with HIPAA requirements.