User Guide

Setting up Email Notifications

Last Update: August 18, 2017

Setting up Email Notifications on your web forms is as easy as 1-2-3. You'll be able to get emails whenever you receive a response from your web forms including checking them out from almost anywhere.


If you're trying to test the email alerts using TEST EMAIL button, please note that this will always send the email notification to the email address that is registered with your JotForm account. Instead, you must make an actual submission on your live form to test the newly added recipient email address. Please refer to this guide for more information: How to Properly Add Change and Test a New Email Recipient Address.

1. Click SETTINGS at the top of the Form Builder.

2. Next, click EMAILS on the left nav.

3. Click the + icon.


Each section is separated by tabs:

(Left) EMAIL tab: This is where you can make changes the email template and subject header.

Related guide: How to Edit the Email Template for Notifications and Autoresponders

(Middle) RECIPIENTS tab: Here you can define the recipient email address(es) for where you want to receive an emailed notification about a new submission from your form. You can also set the Sender Name and Reply-To Email.

Related guide: How to Find and Change the Email Address Used for Notification Email

(Right) ADVANCED tab: In the advanced tab you can change here the Sender Email Address and other email settings.

In some instances, you may also choose to implement your own custom email as the Sender E-mail Address. If that's the case, you can refer to this guide on How to Add a Custom Sender Address to an Email Alert.

Additionally, if you're having issues with your emails not being received, we recommend you check out this guide on How to Prevent Email Bouncing Related Issues.

NOTE: If you're looking for a way to setup a text only email, this is not possible anymore. The new wizard will allow you to only change the HTML email, text only emails are actually no longer used as mobile devices are becoming more common and all can open HTML-based emails without issues.

Comments and suggestions are welcome below. If you have a question, post it in our Support Forum so we can assist you.


  • belladonna0413

    can you tell me how to set this up please. Also, I am creating a website for a pizza shop which will offer delivery and pickup through the website. The client wants a record of every customer that orders through the website on an excel sheet. Does Jotform actually provide a database service on the premium pack and also how reliable is this service.

  • ramachandravh


  • marcelodeargentina

    Hola queria saber como hago para modificar los mails que me llegan los formularios ya que no estan en uso mas, gracias

  • Kquinn674

    I want the form to go 2 several people within my company. I have followed all your instructions adding additional email addresses seperated by a comma. When I send a test email only the original email receives the form. What am I doing wrong? Can I eliminate the original email address all together? I want to eliminate it.

    Kevin Quinn

  • tvenkat9999

    how recieve another email plz tell me

  • JotFormSupport

    Please post your questions to the forum.

  • DS

    How do I delete the original email I entered and then update with a new one?

  • engesco

    I've set up the notification option as directed. I receive emails via your website "test email" option. I do not, however, receive test emails I create through the contact page on my website. All the test emails made through the contact page on my website reside in the Submissions folder on your site. Why would I receive test emails generated from your site but not from mine if the send to email address is the same? Thanks!

  • tanki


  • jennilevyesq

    What if I don't want an email letting me know I have a submission, but I just want the person submitting a form to be to get a confirmation, if I press the second option it still send me a confirmation, help!

  • sidik

    How to recive email from another Handphone?
    Please help me.

  • ericscheirer

    For the past week or so I've been receiving my form responses in a different format...which I do not like for a couple of reasons versus the way the responses had been arriving for the past 1.5 years.

    Can we get back to the old format?

  • chenscorner

    i have not received notifications in my email for every submission of the form since yesterday. what could be the problem?

  • mikebrand

    I have set up a form and no emails are being received when the form is completed. There is a "conditional" being displayed in the email alert section. Please could you let me know what is wrong?

  • sheriff1

    you are the best,i must confess

  • saptatoni

    how to make a form and the messages in to the email in this jotform can help me

  • DiHansen

    Can I enter more than one recipient email to receive the data submitted on the form? If so how? Separate the email addresses with a comma? Please advise. Thanks!

  • mo

    kindly need ur help, with each email booking from my site i receive with the same subject that (New submission: Contact Form with Blue Envelope Theme‏)
    my question is how to change that?for example word (Booking and name of my site)

  • mo

    thank you so so much i appreciated .

  • holidayboutique

    Am I the recipient or Sender?

  • PE_SEC

    I have set up a new form:

    Not all 'answers' are showing on the submission email I receive. Eg: Anything else you'd like to know about?/Please contact me/City. How do I correct my form so all information that is entered is shown on the submission email? Thanks.

  • guest_22679242292054

    Los mensajes no llegan al correo. Solo estñá cargando y nunca pasa de ahí.

  • guest_30150683861048

    Hi I couldnot change the recipient email.


    hai i just wanted to receive email to
    where i need to place this email-id....i already tried by placing in receiptant email-id field. so please help me out in this matter, thanks in

  • Raffinaderiet

    Can I make a notification email with custom "Sender Name" and "Sender E-mail"?

  • ahmedfarag

    my account had been locked

  • gravuras



  • Bimlich

    I put in a recipient email address and it is sending it to my default email address instead. When they fill out the form and click on submit, I assume I am the recipient of the form. Why is it sending it to my default email instead of the one I listed as the recipient.

  • ownlabel

    I need the notification email we receive to have the customers email in the From: field.
    I cannot change it from JotForm []
    How do I do this?

  • ownlabel

    Hi, I completed the above but the From field email that comes to us still has ie shows as Surname [].
    I need it to show as the customers email address or our maximixer crm cant use it.

  • ownlabel

    I have done this - still does not work. I need the person filling in the fields email to show in the email From: field

  • willazevedo

    Was receiving notifications in email, but now I'm not getting more, just in JotForm page.

  • nomes

    no entiendo naa

  • mr108

    Thanks for a great tool!

    I followed the steps for setting up the email notifications. The Test Email to the default address is coming through but the test submission that I've done few times directly on the form does not work at all - no notifications.

    I assume that the submissions are recorded even if the payment has not taken place. Is that correct?

    The inbox in my jotform account does not show any submissions. I also checked the recipient's spam folder and there is nothing there.

    The recipient's email is the same as the default one.
    My form is this:

    Please let me know how to fix it.

    Thanks and regards.

  • mr108


    I have set up another form just for testing:
    and I'm receiving the notifications but not the submissions. Submissions are only visible in the inbox in my jotform account.
    Again I checked the spam folder and nothing is there.
    Any idea what's wrong?

  • BeeBee59

    How can I receive my notifications separately? I have been receiving all submissions emails into the same email subject line. I would like to receive them as separate emails, since each submission comes from a different customer.

  • Michael De Marco

    To Whom This May Concern,

    Please pass this message onto the appropriate company principal. My name is Michael De Marco CEO of TrackerGO CRM a web and cloud based CRM . We have a feature of TrackerGO CRM where our clients can capture their prospects contact information or lead information from their(CRM user) website. We call this web capture. Since your company offers great looking and functional contact forms I was wondering if you would entertain doing business together so that clients that use your contact forms might also need a web based CRM at some point. We can re-brand TrackerGO to fit your company theme. Please think it over and get back to me at your earliest convenience.


    Michael De Marco
    TrackerGO CEO

  • chalime

    Can you tell me is it possible to remove the "EDIT" that is placed into the subject line when someone edits the form?

  • lab118

    Can I add a banner image as part of the email?

  • Akash das

    How to Change Submit Logo Of Jotform

  • melissagarlitch

    Is there a way to send the actual form when it is filled out to the emails I need it to go to or can I just send the notification?

  • justed

    My emails are coming through now but blank saying (undefined) how do I fix this please??

  • edrew

    Okay I'm good with the notification to my email. Is there a way I can use the clients email that they put in the form to automatically send them an email when they hit submit.

  • jpyles

    We really need to let our users know that we have received their "Edited" forms. Are you ever going to provide a way to do an auto response to those that "edit" their original forms?

  • Choothespecializt

    I just want to have notifications come to my email. I'm not understanding the instructions. Can some help me?

  • chriscotegolf

    I used to get all my emails and now not sure why it would change. I did go in and set up another notification address but still nothing.

    any suggestions


  • Larry5000

    It sort of seems confusing however your saying that the area that says Senders e-mail is the place to add my client's name and e-mail address? What seems confusing is the fact that he is not a sender but a receiver of the e-mail submissions coming into him. Also because the form is set up by me will I still get notifications as well as my client or just him only?

  • qbuster

    I have setup an email notification and want to embed the following code into it to produce a button. I entered the code in the html page but it didn't have the desired effect:

    Any ideas?



  • RussLaney

    I have done everything previously stated, and I am still not receiving email notifications. My email is not on the bounce back list and there is nothing in my spam folder. I also tried to set up a sender email and that is also not working. Can you please help?

  • appostbs1

    I really don't understand the mail envolope. I want users to upload their filled forms and using the SUBMIT to mail it to the administrator. I not the administrator and it keep using my email. I want it to go to the administrator, another email id.

  • foonanas

    I want to get an email notification when people fill out my form and i also need them to receive a confirmation email that they filled out the form. .

    from the directions above it looks like i can do one or the other not both.

  • foonanas

    got it..

  • ravenhoeve

    Hi, I want the complete Form in the notification email. Not only the fields filled inn.
    How to do?

  • ACPrueba1

    Just one question related with this and PDF forms:

    If I reconfigure the email notifications of the form, do I have to resend the PDF to the users after that? Or do they just depend on the answers, so I will receive the new notifications without sending new PDF forms to users?

    Thank you in advance for the answer.

  • Lion Fludd

    What I'm trying to do is have a client fill out the form on the site then they receive an auto responder to let them know I'll email them the discount code. Or have the code in the auto responder

  • George Adu

    I have opened an email address on a PC,how can I receive email notifications too on my phone any time someone sends me a message.

  • Helen Smith

    Reset my email

  • Zebulon

    I'll b thankful

  • teceagle

    It won't sent the email to the recipient email address that I put in the text box. It will only send it to the default email on the account. How can this be fixed?

  • Tom

    When I send an email, how can I see when the recipient opens or reads my message

  • LFDjotforms

    I am trying to remove an email recipient from the automated list. I have examined the FAQ's that suggest opening the "Setup and Embed" tab but I cannot find this tab? How do I add and delete an email recipient from an existing list?

  • upsys

    I just want to have notifications come to my email. I'm not understanding the instructions

  • Nthabiseng

    I cant get email notifications sometimes instruction is complicated

  • fittness

    Hello,I have setup Jotform on my wordpress website through a plugin however when we fill the form,we don't receive any email and at the same time,when we fill the form outside the website (on jotform server) ,we do receive the emails.Can you please help?


  • AshleyT

    Hi there,
    Is there anyway to have a PDF of the completed form attached to the notification email when the recipient completes the form?

  • c2forms

    Is there a way to not send notifications when editing a submission?

  • simposiotas

    Hola, tengo una duda, quiero que que al llenar un formulario en línea se guarde en mi google drive con uno el contenido de uno de los campos del mismo específicamente con el título del resumen. Hasta ahora solo lo hace por la fecha en que fue llenado. ¿Cómo debo hacer para que lo guarde con el nombre del título?

  • geofrey

    i want to set the alerting music/ringtone to be heard once i receive email from somebody

  • John K

    Using the new form builder (March 2016), how do you add an email address from a form fillin to the recipient address at form submission

  • Eniyimodel

    I can't get test or notification emails... Why? Everything seems correct

  • MPESYearbook

    I can no longer edit the email notification text. A recent update must have broken something! Help!

  • mo13

    The new version does not appear when I click on the Notifier. Would like to change destination addresses; keeps reverting back.

  • lun

    o meu não esta dando certo esta aparecendo FORM NOT FOUND - this form is disabled.

    Por favor me ajudem quero muito terminar meu site, obrigada!

  • NHS24-LPE

    Hi - I am still presented with the old style email/notification window. is there a way to force the new style to be used instead?

    Also - edits that i make in the email table are not saved when i click on the Finish button. Is this a known issue / Is there a way to fix?

  • Jorge Preciado

    Buenas compañeros nuevamente por este lado una ayuda por favor, como hago para que una tabla de reportes me quede en cero, osea tengo este formulario

    quiero que empiece nuevamente, necesito borrar, como hago

  • blakefam

    The ability customize email notifications is great. I have been using the source code form text areas in my form to add a look and feel to my notifications. I even use the form builder interface to prepare the email look and feel then copy the source code into the email notification - fantastic.
    Thank you JotForm - great feature and great overall product. Bill

  • Riham_Hamzawi

    How can I receive text subsciption in my email box?

  • maheshitonline

    thank u for send the mail.

  • Raelinda

    I'm not receiving email notifications for:


    I've already followed all the directions in the setting up email guide. I've published the form on a Yola site, also following directions.
    Each time I test it I fill out the form completely and hit 'submit'.

    I've checked my junk folder.

    I even tried setting it up with another email, in case the problem was with my own email.

    Nothing works. I don't receive any email notifications.

  • Android Example

    Hi dude, i have also find out one good example

    Create Notification Alert - Android

  • blighty1

    tried it several times. Did not work. Very frustrated.

  • paullelijah

    Is this to notify me when somebody fills out my website form or is this to send the person who fills out the form a copy of their submission???

  • Mc2Capri

    where is your blind carbon copy for your form [bcc]

  • acoustictherapy

    As far as I can tell, I've set up the email notifications section properly but whether I do a test or a live submission, neither my own address nor the second notification address are getting e-mails. Can anyone point me toward what I should be checking to fix this?

    Thanks so much.

  • sunghi



    Is it possible to insert the description of a particular field? For example a student registers for a course number and in the description we put the date and time of the course. I would like to incorporate that into their e-mail confirmation but i am not finding how I can do that .

  • jio mobile registration

    For example a student registers for a course number and in the description we put the date and time of the course.


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