User Guide


Setting up Email Notifications

Setting up Email Notifications

Setting up Email Notifications on your web forms is as easy as 1-2-3. You'll be able to get emails whenever you receive a response from your web forms including checking them out from almost anywhere.

IMPORTANT NOTICE: If you're trying to test the email alerts using the TEST EMAIL button, please note that this will always send the email to the email address that is registered with your JotForm account. Instead, you must make an actual submission on your live form to test the newly added recipient email address.

Please refer to this guide for more information: How to Properly Add Change and Test a New Email Recipient Address.

1. Click SETTINGS at the top of the Form Builder.

2. Next, click EMAILS on the left nav.

3. Click the PLUS + icon.


Each section is separated by tabs:

(Left) EMAIL tab: This is where you can make changes the email template and subject header.

Related guide: How to Edit the Email Template for Notifications and Autoresponders

(Middle) RECIPIENTS tab: Here you can define the recipient email address(es) for where you want to receive an emailed notification about a new submission from your form. You can also set the Sender Name and Reply-To Email.

Related guide: How to Find and Change the Email Address Used for Notification Email

(Right) ADVANCED tab: In the advanced tab you can change here the Sender Email Address and other email settings.

In some instances, you may also choose to implement your own custom email as the Sender E-mail Address. If that's the case, you can refer to this guide on How to Add a Custom Sender Address to an Email Alert.

Additionally, if you're having issues with your emails not being received, we recommend you check out this guide on How to Prevent Email Bouncing Related Issues.

NOTE: If you're looking for a way to setup a text only email, this is not possible anymore. The new wizard will allow you to only change the HTML email, text only emails are actually no longer used as mobile devices are becoming more common and all can open HTML-based emails without issues.

Comments and suggestions are welcome below. If you have a question, post it in our Support Forum so we can assist you.

Send Comment


See all comments
  • bbaharloo

    Is it possible to put a background photo in email sent after submission? and put the name and surename on the photo?

  • innagbb

    Is it possible to set conditional email notifications? For example, if Field A=Yes, send to recipient X. If Field A=No, send to recipient Y.

  • luckman_alfanudin18

    thanks you

  • absonnet

    Thank you Jotform for your help

  • kmclees

    Looking for help. I've deleted the entire notification showing me the information from the person completing the form. Is there a way to add back in the template? Or do I have to recreate it manually?

  • jio mobile registration

    For example a student registers for a course number and in the description we put the date and time of the course.


    Is it possible to insert the description of a particular field? For example a student registers for a course number and in the description we put the date and time of the course. I would like to incorporate that into their e-mail confirmation but i am not finding how I can do that .

  • sunghi


  • acoustictherapy

    As far as I can tell, I've set up the email notifications section properly but whether I do a test or a live submission, neither my own address nor the second notification address are getting e-mails. Can anyone point me toward what I should be checking to fix this?

    Thanks so much.

  • Mc2Capri

    where is your blind carbon copy for your form [bcc]

  • paullelijah

    Is this to notify me when somebody fills out my website form or is this to send the person who fills out the form a copy of their submission???

  • blighty1

    tried it several times. Did not work. Very frustrated.

  • Android Example

    Hi dude, i have also find out one good example

    Create Notification Alert - Android

  • Raelinda

    I'm not receiving email notifications for:


    I've already followed all the directions in the setting up email guide. I've published the form on a Yola site, also following directions.
    Each time I test it I fill out the form completely and hit 'submit'.

    I've checked my junk folder.

    I even tried setting it up with another email, in case the problem was with my own email.

    Nothing works. I don't receive any email notifications.

  • maheshitonline

    thank u for send the mail.

  • Riham_Hamzawi

    How can I receive text subsciption in my email box?

  • blakefam

    The ability customize email notifications is great. I have been using the source code form text areas in my form to add a look and feel to my notifications. I even use the form builder interface to prepare the email look and feel then copy the source code into the email notification - fantastic.
    Thank you JotForm - great feature and great overall product. Bill

  • Jorge Preciado

    Buenas compañeros nuevamente por este lado una ayuda por favor, como hago para que una tabla de reportes me quede en cero, osea tengo este formulario

    quiero que empiece nuevamente, necesito borrar, como hago

  • NHS24-LPE

    Hi - I am still presented with the old style email/notification window. is there a way to force the new style to be used instead?

    Also - edits that i make in the email table are not saved when i click on the Finish button. Is this a known issue / Is there a way to fix?

  • lun

    o meu não esta dando certo esta aparecendo FORM NOT FOUND - this form is disabled.

    Por favor me ajudem quero muito terminar meu site, obrigada!

  • mo13

    The new version does not appear when I click on the Notifier. Would like to change destination addresses; keeps reverting back.

  • MPESYearbook

    I can no longer edit the email notification text. A recent update must have broken something! Help!

  • Eniyimodel

    I can't get test or notification emails... Why? Everything seems correct

  • John K

    Using the new form builder (March 2016), how do you add an email address from a form fillin to the recipient address at form submission

  • geofrey

    i want to set the alerting music/ringtone to be heard once i receive email from somebody

  • simposiotas

    Hola, tengo una duda, quiero que que al llenar un formulario en línea se guarde en mi google drive con uno el contenido de uno de los campos del mismo específicamente con el título del resumen. Hasta ahora solo lo hace por la fecha en que fue llenado. ¿Cómo debo hacer para que lo guarde con el nombre del título?

  • c2forms

    Is there a way to not send notifications when editing a submission?

  • AshleyT

    Hi there,
    Is there anyway to have a PDF of the completed form attached to the notification email when the recipient completes the form?

  • fittness

    Hello,I have setup Jotform on my wordpress website through a plugin however when we fill the form,we don't receive any email and at the same time,when we fill the form outside the website (on jotform server) ,we do receive the emails.Can you please help?


  • Nthabiseng

    I cant get email notifications sometimes instruction is complicated

  • upsys

    I just want to have notifications come to my email. I'm not understanding the instructions

  • LFDjotforms

    I am trying to remove an email recipient from the automated list. I have examined the FAQ's that suggest opening the "Setup and Embed" tab but I cannot find this tab? How do I add and delete an email recipient from an existing list?

  • Tom

    When I send an email, how can I see when the recipient opens or reads my message

  • teceagle

    It won't sent the email to the recipient email address that I put in the text box. It will only send it to the default email on the account. How can this be fixed?

  • Zebulon

    I'll b thankful

  • Helen Smith

    Reset my email

  • George Adu

    I have opened an email address on a PC,how can I receive email notifications too on my phone any time someone sends me a message.

  • Lion Fludd

    What I'm trying to do is have a client fill out the form on the site then they receive an auto responder to let them know I'll email them the discount code. Or have the code in the auto responder

  • ACPrueba1

    Just one question related with this and PDF forms:

    If I reconfigure the email notifications of the form, do I have to resend the PDF to the users after that? Or do they just depend on the answers, so I will receive the new notifications without sending new PDF forms to users?

    Thank you in advance for the answer.

  • ravenhoeve

    Hi, I want the complete Form in the notification email. Not only the fields filled inn.
    How to do?

  • foonanas

    got it..

  • foonanas

    I want to get an email notification when people fill out my form and i also need them to receive a confirmation email that they filled out the form. .

    from the directions above it looks like i can do one or the other not both.

  • appostbs1

    I really don't understand the mail envolope. I want users to upload their filled forms and using the SUBMIT to mail it to the administrator. I not the administrator and it keep using my email. I want it to go to the administrator, another email id.

  • RussLaney

    I have done everything previously stated, and I am still not receiving email notifications. My email is not on the bounce back list and there is nothing in my spam folder. I also tried to set up a sender email and that is also not working. Can you please help?

  • qbuster

    I have setup an email notification and want to embed the following code into it to produce a button. I entered the code in the html page but it didn't have the desired effect:

    Any ideas?



  • Larry5000

    It sort of seems confusing however your saying that the area that says Senders e-mail is the place to add my client's name and e-mail address? What seems confusing is the fact that he is not a sender but a receiver of the e-mail submissions coming into him. Also because the form is set up by me will I still get notifications as well as my client or just him only?

  • chriscotegolf

    I used to get all my emails and now not sure why it would change. I did go in and set up another notification address but still nothing.

    any suggestions


  • Choothespecializt

    I just want to have notifications come to my email. I'm not understanding the instructions. Can some help me?

  • jpyles

    We really need to let our users know that we have received their "Edited" forms. Are you ever going to provide a way to do an auto response to those that "edit" their original forms?

  • edrew

    Okay I'm good with the notification to my email. Is there a way I can use the clients email that they put in the form to automatically send them an email when they hit submit.