JotForm User Guide / Form Emails /

Setting up Email Notifications

Setting up Email Notifications

Setting up Email Notifications on your web forms is as easy as 1-2-3. You'll be able to get emails whenever you receive a response from your web forms including checking them out from almost anywhere.

IMPORTANT NOTICE: If you're trying to test the email alerts using the TEST EMAIL button, please note that this will always send the email to the email address that is registered with your JotForm account. Instead, you must make an actual submission on your live form to test the newly added recipient email address.

Please refer to this guide for more information: How to Properly Add Change and Test a New Email Recipient Address.

1. Click SETTINGS at the top of the Form Builder.

2. Next, click EMAILS on the left nav.

3. Click the PLUS + icon.


Each section is separated by tabs:

(Left) EMAIL tab: This is where you can make changes the email template and subject header.

Related guide: How to Edit the Email Template for Notifications and Autoresponders

(Middle) RECIPIENTS tab: Here you can define the recipient email address(es) for where you want to receive an emailed notification about a new submission from your form. You can also set the Sender Name and Reply-To Email.

Related guide: How to Find and Change the Email Address Used for Notification Email

(Right) ADVANCED tab: In the advanced tab you can change here the Sender Email Address and other email settings.

In some instances, you may also choose to implement your own custom email as the Sender E-mail Address. If that's the case, you can refer to this guide on How to Add a Custom Sender Address to an Email Alert.

Additionally, if you're having issues with your emails not being received, we recommend you check out this guide on How to Prevent Email Bouncing Related Issues.

NOTE: If you're looking for a way to setup a text only email, this is not possible anymore. The new wizard will allow you to only change the HTML email, text only emails are actually no longer used as mobile devices are becoming more common and all can open HTML-based emails without issues.

Comments and suggestions are welcome below. If you have a question, post it in our Support Forum so we can assist you.

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  • geogen

    Why cant I add/change an email address that the notifications go through? it says I need to upgrade but that is ridiculous

  • mara waters

    I build my websites for my work and everything in connection with it. I have only used Jotform as a contact and registration form and am very satisfied with it my modest ratios are enough for the free version of Jotform.

  • john s

    software UX and UI is great .it’s very simple and easy to use, So any can easily handle it without undergo any special training . thanks for product.

  • rkaye

    It is not updating the email address.. see below. Call us asap!

  • Srinivasa


  • צילום אירועים

    Thanks for the tip

  • kiara

    I signed up for the ad for $450 to advertise the iphone X on you car and I sent the application in that I had to fill out will I receive a confirmation on the job?

    Thank you for your time

  • Asdf Ghjk


  • Elktrical

    Golden gate incomplete registered 7872219987

  • Nyide

    Please delete my account thank u

  • PANDI pandi


  • christopherburg

    NIce one dude

  • StacieM0208

    Please unsubscribe me. I subscribed because I was answering another ad. I seen ur ad at the bottom of the registration form. So please unsubscribe me. Thank u it would be much appreciated.


    unsubscribe me! Your buttons DO NOT work and you are annoying. I never did subscribe. I was trying to schedule an irrigation system estimate. UNSUBSCRIBE ME

  • Jennifer

    When you receive an email is it like the google form where you have to click into a spreadsheet to view the senders name, email, message ... ? I am wanting a more standard contact form and email. I want to view the senders email address and message within the email I receive. This way I can reply directly to the email without clicking and coping things from a spreadsheet. Thank you!

  • Yohanna07


  • james

    image slider is loading images very slowly.

  • hkcdba13


    Can I insert my pdf form into the jotform system? And by using the data the public has inserted via jotform system to fill in the pdf ? After that they can get the pdf application form with their personal information via email notification?

    please let me know the way via sending email to my email account.

    Looking forward to your reply.

    Thank you !

  • josefin1

    Here is how to Turn on email Notification with sound in Windows 10
    1 – Click on windows key + i to open setting panel.
    2 – Now, in the left menu, click on Notification & Actions. Now, in the right space, just make sure that show app notification option is turned on, if it is not turned ON, then turn it on as shown in pic below.
    3 – Now, click on start key and click on mail app.
    4 – Now, once the mail app opens, Click on the setting Icon as shown below and then click on Options from the menu which opens up.
    5 – Now, scroll down and find where it is written Notifications, just turn on the option saying Show in action centre. Now, check the option saying show a notification banner . You can also check the option saying Play a sound , but if you do not want to get annoyed by sound alert of new mails, then you can leave this field unchecked.

  • NurShuhailah

    Faster for postage

  • AQAOfficial

    Is it possible to set up conditional email notifications such that a field only displays in the form when it has been filled?

  • bbaharloo

    Is it possible to put a background photo in email sent after submission? and put the name and surename on the photo?

  • innagbb

    Is it possible to set conditional email notifications? For example, if Field A=Yes, send to recipient X. If Field A=No, send to recipient Y.

  • luckman_alfanudin18

    thanks you

  • absonnet

    Thank you Jotform for your help

  • kmclees

    Looking for help. I've deleted the entire notification showing me the information from the person completing the form. Is there a way to add back in the template? Or do I have to recreate it manually?

  • jio mobile registration

    For example a student registers for a course number and in the description we put the date and time of the course.


    Is it possible to insert the description of a particular field? For example a student registers for a course number and in the description we put the date and time of the course. I would like to incorporate that into their e-mail confirmation but i am not finding how I can do that .

  • sunghi


  • acoustictherapy

    As far as I can tell, I've set up the email notifications section properly but whether I do a test or a live submission, neither my own address nor the second notification address are getting e-mails. Can anyone point me toward what I should be checking to fix this?

    Thanks so much.

  • Mc2Capri

    where is your blind carbon copy for your form [bcc]

  • paullelijah

    Is this to notify me when somebody fills out my website form or is this to send the person who fills out the form a copy of their submission???

  • blighty1

    tried it several times. Did not work. Very frustrated.

  • Android Example

    Hi dude, i have also find out one good example

    Create Notification Alert - Android

  • Raelinda

    I'm not receiving email notifications for:


    I've already followed all the directions in the setting up email guide. I've published the form on a Yola site, also following directions.
    Each time I test it I fill out the form completely and hit 'submit'.

    I've checked my junk folder.

    I even tried setting it up with another email, in case the problem was with my own email.

    Nothing works. I don't receive any email notifications.

  • maheshitonline

    thank u for send the mail.

  • Riham_Hamzawi

    How can I receive text subsciption in my email box?

  • blakefam

    The ability customize email notifications is great. I have been using the source code form text areas in my form to add a look and feel to my notifications. I even use the form builder interface to prepare the email look and feel then copy the source code into the email notification - fantastic.
    Thank you JotForm - great feature and great overall product. Bill

  • Jorge Preciado

    Buenas compañeros nuevamente por este lado una ayuda por favor, como hago para que una tabla de reportes me quede en cero, osea tengo este formulario

    quiero que empiece nuevamente, necesito borrar, como hago

  • NHS24-LPE

    Hi - I am still presented with the old style email/notification window. is there a way to force the new style to be used instead?

    Also - edits that i make in the email table are not saved when i click on the Finish button. Is this a known issue / Is there a way to fix?

  • lun

    o meu não esta dando certo esta aparecendo FORM NOT FOUND - this form is disabled.

    Por favor me ajudem quero muito terminar meu site, obrigada!

  • mo13

    The new version does not appear when I click on the Notifier. Would like to change destination addresses; keeps reverting back.

  • MPESYearbook

    I can no longer edit the email notification text. A recent update must have broken something! Help!

  • Eniyimodel

    I can't get test or notification emails... Why? Everything seems correct

  • John K

    Using the new form builder (March 2016), how do you add an email address from a form fillin to the recipient address at form submission

  • geofrey

    i want to set the alerting music/ringtone to be heard once i receive email from somebody

  • simposiotas

    Hola, tengo una duda, quiero que que al llenar un formulario en línea se guarde en mi google drive con uno el contenido de uno de los campos del mismo específicamente con el título del resumen. Hasta ahora solo lo hace por la fecha en que fue llenado. ¿Cómo debo hacer para que lo guarde con el nombre del título?

  • c2forms

    Is there a way to not send notifications when editing a submission?

  • AshleyT

    Hi there,
    Is there anyway to have a PDF of the completed form attached to the notification email when the recipient completes the form?

  • fittness

    Hello,I have setup Jotform on my wordpress website through a plugin however when we fill the form,we don't receive any email and at the same time,when we fill the form outside the website (on jotform server) ,we do receive the emails.Can you please help?