User Guide

Setting up an Autoresponder Email

Last Update: August 18, 2017

If you want an instant, pre-written reply, or you want the submitters to get a copy of the date they have submitted your form, then you will need to set up an Autoresponder Email, so let's get started!

A. Click SETTINGS at the top of the Form Builder.

B. Next, click EMAILS on the left nav.

C. Click the + icon.

D. Then, select AUTORESPONDER EMAIL.

Each section is separated by tabs:

(Left) EMAIL Tab:

Allows you to setup the email template. Here's a screenshot of its main function:

1. Click the EMAIL tab to view it.

2. You can click the PENCIL icon and edit the name of the Autoresponder email.

3. You can input text here that will be used as the email's subject line. If you want to add a form field value on it, simply click the PENCIL icon and it will give you the list of form fields.

4. Here, you can see and add the FORM FIELDS in your email template. It'll give you the correct field tag specific to its related form field. An example would be, the field tag for the default name field, which is {name}.

5. This is the main body of the email template, you can edit, format, or style it as you like.

(Middle) RECIPIENTS Tab:

This allows you to set the sender name, reply-to email address, and set the recipient email field for where you want to send the Autoresponder.

Also, make sure to put your Sender Name. This can be your Name or Company Name. Reply-to Email should be your email address or the email address of your company. The very important part is the Recipient Email which will be the email field of your form. You have to select it from the dropdown.

(Right) ADVANCED Tab:

In the ADVANCED tab, there are optional features that you can use, though none of them are required.

1. You can check the SEND ON EDIT option if you want the Autoresponder to be sent when the submission is edited.

2. You can send the submission as a PDF ATTACHMENT.

3. You can ATTACH A FILE.

4. You can SEND EMAILS LATER.

5. You can HIDE EMPTY FIELDS.

6. Setup the SENDER EMAIL. Please note that it is strongly recommended to keep noreply@jotform.com as the Sender Email because this helps to ensure that the Autoresponder is not identified by the recipient's email provider as spam.

7. Keep the UPDATE EMAIL toggled to YES. While this option is disabled, changes on the form will not affect the email content, so it won't auto-update.

E. Finally, click the SAVE button and make sure that all of the changes in your Autoresponder were applied.

If you'd like to see how your Autoresponder looks like, you can test your form Autoresponder email by clicking the TEST EMAIL button. You should receive the test email to your account's registered email address. You can also test the form by filling it out to submit actual data using a valid test email.

Additionally, there is also the chance that you may have more than one Email Address that you wish to use in your Autoresponder to be listed with the notification being sent to Multiple Recipients.

If you want to use your own Email Address as the Sender Email, that is now possible with Jotform. There are two methods that you can use:

How to Add a Custom Sender Address to an Email Alert

How to Setup SMTP for a Form

NOTE: If you're looking for a way to setup a text only email, this is not possible anymore. The new wizard will allow you to only change the HTML email, text only emails are actually no longer used as mobile devices are becoming more common and all can open HTML-based emails without issues.

Comments and suggestions are welcome below. If you have a question, post it in our Support Forum so we can assist you.

74 Comments...

  • PublixWeb

    comogenerar un autorespondedor?

  • wynnfree

    worked great. this is a great way to administrate and delegate automatically... thanks..wynn

  • pringle123

    done this and it isnt working???? help

  • ThomasMcCann

    I will have an agent who will input into forms for various clients.
    The form will contain 2 email addresses. (Agent and Client). Once a form has been successfully submitted I would like to inform the Agent and Client via E mail as proof. Is this possible.

  • aytekin

    ThomasMcCann:
    Yes, that's possible. Simply create two Autoresponders as described above. You will create one for the Agent and one for the Client.

  • Nixor

    Hi, there is a problem with the autoresponder email. I am recieving the notification mail but the person applying is not getting an email this is the case with those applying from gmail, yahoo etc accounts. Please help.

  • PolatAlemdar

    Please ask your questions to the forum. Your question will not be answered if you ask them in comment areas.

  • johnnybenhardt

    gracias jot form, toda la ayuda que nos das, realmente es valiosa, cuantas campañas se pueden manejar con el autoresponder,

    gracias.

  • johnnybenhardt

    deseo habilitar autoresponder para todos los correos que ingresen a mi pagina web, es decir que responda automaticamente a los correos recibidos en mi pagina, cuantas campañas maneja el autoresponder de jotform.

    gracias

  • lvd7

    after I create an autoresponder, how do I follow up? can I hook them with GetResponse or Aweber for campaigns? or do you have an autorespoder system? any suggestions please? Thanks!

  • Kevin Reynolds

    I am trying to create a unique reply address - for example a varying email address which is made up of only a part or a field.

    the varying part of the email address is the beginning 12345@fred.com - the @fred.com is always the same - the varying data is from an input field - 12345 - there is only a drop down menu on the autoresponder email and not the access to add teh field - BTW - this is easy to do in the Subject field... any advice would be really helpful. Kev

  • canso_kevin

    In my form I have a table (matrix) for responses. In the response email, however, there is on the responses and the row and column headings do not appear. Is there a way to show these? Thanks.

  • kndservices

    My client is not receiving the email.

    I have the autoresponder set up but it is not working.

  • Gina

    I need to send out a personalized letter response when someone signs up through our website. How do I go about doing that. I tried it once, but it didn't work for me when I tested it. I need a step by step...very confusing.

  • laza999

    I agree with Gina :) I want customers to register with me and receive a document for doing so. I cannot find anywhere to do this with Jotform. Perhaps I'm missing something

  • kelly

    I don't understand what to do after you click the "auto respond" button. Can someone plez explain?

  • sunilv

    Is the autoresponder email just send once after the initial submit? If one goes back to the same form (using editlink) and adds more info to the same form, is another autoresponder email sent when they hit submit? Thanks! Sunil

  • Barry M. Norris

    thanks for the post. this is helpful.

  • mariekinsella

    http://churchofchristsite.org/invitesomeonetochurch.html

    I used your template for the Tell-A-Friend to create an invitation to church. It works well except for sending to the friend and the person who sent it. It only sends to the form owner. Thank you for any help.

  • brandshepherd

    Hi there

    My autoresponder does not seem to be working. I tried sending a test email, but nothing comes through.

    Any ideas?

  • xtrahands

    this did not work for me
    i did everything right but when i got the e-mail i got all of the info from the form too so what can i do to fix this

  • StottMarketing

    I need to set up a web page with an offer for a free ebook. I would ask for their name and email address through a JotForm and they would hit the submit button. Then I'm hoping to include a link for the ebook download on the auto responder page. Does this make sense? Thank you, Ed Stott ed@stottmarketing.com

  • guest_23214476779059

    ?? When I click "SetUp and Embed" it only shows my JotForm. There is no box appearing that shows "notification email or autoresponder email" at all...
    Many thanks!

  • bwalczak

    I don't get autoresponder form if ik fill in the form.

    I have no problems with getting the test form. But if i fill up the form, like anyone else have to, I get no autoresponding in my mailbox

  • guest_23382345017045

    What if a form is in another language then English? My form is in Dutch and the tag lookes like:

    {volledigeNaam4}

    Thanks,

  • asthmarelief

    I have a form on my website where visitors can submit in order to receive a free report. I would like consumers to be able to receive a confirmation e-mail with a verification link so that they can verify that they have received their e-mail (this is important because I have received submission in which the e-mail addresses have not been valid)and then I want them to receive another auto responder with my welcome message... Is this possible to do?

  • aducv90

    Thank you Jotform very much. It's very useful for me. Thanks again!

  • argenis

    como general el formulario

    www.constructorwebuseche.com

  • Jorge Luiz Pereira

    Este Sistema: Jotform, é excelente quem fez este Software, é extremamente inteligente portanto, deixo aqui os meus Parabéns!!! Muito bom somente Deus pode Iluminar uma Mente como esta...

    Professor Jorge Luiz Pereira

  • owr

    After editing the auto-responder-function doesn't send an update. The notification works but I need the editor to receive an update.

    any idea how to accomplish this?

    regards
    gerald

  • fsu_education

    Is there a way to send "conditional" responses? i.e. Someone picks vegetarian menu and because they selected vegan, they get an email saying we got their form and confirmed their vegan request. Where there will be options for chicken and steak pickers and they get their menu options in the confirmation email. Thanks

  • huismanauction

    Is there a way to attach a pdf file to an autoresponder email for further instructions?

  • hrwellness.dept

    I'm feeling like a fool because I cannot seem to edit the widths of the columns in the Autoresponder email. Any help would be greatly appreciated!

  • griffinjo

    I'm having trouble getting the Autoresponder email to work. I'm trying to do the following:

    1. have someone fill out my form (travel fellowship) which asks for their recommender's email address.

    2. when the travel fellowship form is submitted, an autoresponder email is sent to the recommender's email which includes a link for the recommender to fill out and upload their recommendation (Reference form).

    3. The link to the Reference form the recommender will receive should have prepopulated fields that are pulled from the Travel Fellowship form.

    Can you tell me what I'm doing wrong? The test autoresponder email works just fine. But when I test the form, I can't get the autoresponder email to work.

    Thank you!

  • HUNAL

    How do I get to have the responder receive the "text box" on the form with the data in it? Let's say this is an acknowledgment of a policy. The responder signed it after reading the content in the text box I inserted in the form, ad I want the responder get a copy of the text box content in the email he or she receives. I'd appreciate your help with this matter. Thank you .Kind Regards.Haldun.

  • Arion444

    I want the autoresponder to receive the links to join a webinar that they purchased via the original Form. Is this possible? Can I modify the text field to provide this information so that they receive it after they've paid? Or do I need to accomplish this in some other way. This could also be used for sending a download link for an audio or .PDF file.

  • Countrywatch

    I cannot select the email option in "recipient email". It is blank. As such I cannot sen out auto mail to my form fill clients. Please assist!

  • Chris

    Hi, nice looking product! Considering coming over from Formsite... One feature I'd like to ask about: is it possible to defer an autorespond, or generate a new autorespond, say, 1 week later? We offer a free eval of our software product, and it'd be nice to automatically send a follow-up email after 1 week. I know this can be done with 3rd party tools and/or custom onsite scripts, but for this "0-stage" contact (don't even know if they are a prospect yet), full automation would be great! Thanks!

  • Maly

    Is it possible to have a reference number in every automatic email that goes out?

  • mmartin077

    I would like to send out a unique coupon code for every customer that gives me their email address. I have several hundred coupon codes. How can I make sure everyone person that gives me their email address will get a UNIQUE coupon code??

  • LouiseFowler

    Hi
    I've followed the instructions and I can't get this to work.
    I receive a test email OK, but when I set up a dummy data one, I don't receive an auto response. Please help!

  • mrssaady

    excellent! Thank you!

  • amistadinsuranceservices

    When I create the notification for autoresponder, I delete the form that is whithin the eamil body to paste the content I want, it does not save it. Why does it convert back to adding the contact form on the email body and not save the content i want?

  • andypenn

    this is not what i need
    example: I have 5 addresses that receive the form once submitted (auto responder set to carry out this task) sometimes I only want to send to 3 of the recipients. The form address is shared only by the five, so each can fill out the form and all will receive a copy. I need a way for any of the five to select who out of the five their submission will be delivered too. I understand that I can remove emails from the notifier but not only does this make things complicated other people would need access to the dashboard. A simple option would be for the mail addresses be in drop box and the form would be delivered to the address selected,

  • Fontype

    Thank you so much!
    This worked & I am now a happy camper!

    JotForm you all ROCK \m/

  • realestatecoach

    Photo upload feature does not appear to work? Does photo need to upload somewhere else?

  • shibus

    ANy idea how to send email notification to the email field on the form (filled by the user)

  • zoehlman

    My autoresponder isn't working. I have sent multiple tests - and they work. However, when I go to the actual form and try the live version I don't get an automatic response.

  • rikiscakecreations

    I just want to thank you guy for such clear instructions. I build my forms with ease and they all look very professional.
    THANKS!!

  • jmcauliff

    If several agents are using the form, is there a way of directing the copy of the form only to the specific agent submitting it as well as to myself?

  • jorge

    Gracias por tu ayuda pero lo que necesito es en el formulario https://form.jotformz.com/60824036818659 cuando le doy click en estado y le selecciono PRESTAMO y el nombre ok? necesito que el formulario me informe despues de cierto tiempo que no me informe que no me han devuelto el prestamo

  • balloonfitness

    I love the idea of the autoresponder. Is this a paid service or part of my current free service? Help?

  • JorgePreciado

    Answered by JorgePreciado
    Muchas gracias por su ayuda compañeros, como se dan cuenta soy nuevo en esto, pero tengo una duda ya complete 100 registros, pero pense que al liberar espacio me dejaba seguir trabajando, este sistema no es free? alguien me puede ayudar por favor pues tengo estancado el reporte de ingreso del personal, o una opcion que me den por favor



    el ingreso de los trabajadores es por este link https://form.jotformz.com/6082403681 y me salñe que no tengo cuota , que hago o por otra pagina o algo que me puedan guiar mil gracias

  • blueskycenter

    How do you create a form autoresponder with a receipt and custom confirmation number when a pending Stripe payment for a customer is completed through JotForm's submissions tab?

    Thanks!

  • roattw

    Bummer about no more text only. We send to SMS which struggles with non text :^(

  • Ellen

    Can I attach a pdf in the autoresponder? Not a link to one but actually attach the file.

  • ATimport

    Recipients listed are receiving an email every time the form is edited. That option is offered under one email option. How do you get the form to stop sending after every edit? Notification has the option but not the Auto-Responder

  • Milva

    I created some emails to be sent right away and other to be sent after few days after the submission. But then the choice is from 7 days to 14 days after, is there a way to choose in the middle? i can't choose a date because the submission is different for each person

  • THRIVE_association

    Hello,
    I have created a form which already has several submission and only discovered the autoreply function later. Will the autoreply also be sent to the people who have already submitted the form or only those who will submit it in the future?

    And if that is the case, how can I send an email to all people who already submitted before I set the autoreply without sending them one by one? cheers

  • vpacheco

    Necesito enviar una respuesta personalizada cuando alguien se registra en el formulario, de acuerdo a la información cargada en la lista desplegable.es decir en el cuerpo del mensaje quiera que se ponga de forma automática algunos campos llenados ¿Cómo hago para hacer eso. Yo probé una vez, pero no funcionó.
    Por otro lado, como hago para enviar el correo al cliente que no sea prueba
    Saludos

  • vpacheco

    Como envío un email autoresponderes a mi cliente en la versión prueba, ya que solo me sale enviar tesy

  • matsuicenter

    How do I set up different autoresponders to send for different forms?

  • dweinapple

    It's all pretty straightforward except for one aspect of the RECIPIENTS section. Can I send a screenshot? If not, my questions is: for Recipient Email, the only options I see on the dropdown are "Please Select" and "Select Workshop Attended"
    ?

  • JoshSetterfield

    Is there any way to embed a youtube video and soundcloud track into the autorespond email?

  • aging2

    It seems the auto responder editing section has changed and i can no longer chose to send an edit link or PDF in the autoresponder?

  • pawsforliferescue

    I don't have anything in the toolbar that says EMAILS

  • letthelightin

    My Clients are completing a contract form. I want them to have a full copy of their completed form. I have large text boxes in my forms that explain copyright, print prices etc, but they are not competing anything. I want them to receive everything in the form. All I can see that they can get is the fields they complete or have to enter a value for.

  • lizacare

    I have two different forms and therefor two different auto responder emails. But for some reason, I cannot link the second auto responder to the correct form. Clients get the autoresponder for the other product. How can I link the correct auto responder to the correct form? Thanks!

  • lizacare

    Truely sorry!! Found the solution myself. I just deleted the auto responder I did not need. Apparently had it linked wrong myself :+)
    thanks anyhow…

  • verticalidentity

    My auto responder is not sending to the email that is entered in the jotform. So in the main form, I added an email field, and that email form is the field that I am telling the auto responder to send to and its not working. Help!

  • betzler

    I have an Autoresponder email setup using the {email} field from my form. It seemed to work fine the first time, but now when I submit a second new form using the same email address I no longer receive the Autoresponder email. I've checked spam and junk folders. I checked the bounced email list in my account settings as well. Please help.

  • leeandrea1

    Autoresponder is not working for my T-shirt order form. I'm not even receiving the test email. What am I missing?

  • leeandrea1

    I tried it with another person email and it worked. But it will not send any emails to the email addresses associated with my account. When I logged in today it told me my email was on a bounce list. I removed it but does that have anything to do with it?

  • amiramin32

    It is not working for me. I followed the instructions. I am getting an error message under Autoresponder1 ...
    Support --> "Missing Field"

    There is nothing under Receipts tab. How do I fix this?

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