Hospitality Forms

Hospitality forms are structured documents used to manage guest services, reservations, operations, and internal workflows in hospitality-focused environments. They help hotels, resorts, restaurants, venues, and service providers collect consistent information related to bookings, guest preferences, service requests, staff coordination, and operational reporting. Hospitality forms are commonly used for room and table reservations, guest check-ins, special requests, event bookings, feedback collection, and internal service coordination. By standardizing these processes, hospitality forms improve guest experience, reduce operational friction, and help teams deliver consistent service.

With Jotform, hospitality forms can be created quickly using a no-code, drag-and-drop Form Builder and adapted to different service models. Conditional logic can personalize forms based on guest type, booking details, or service selection, while file upload fields can collect documents or special instructions when needed. Submissions are stored in Jotform Tables, allowing hospitality teams to track requests, manage reservations, and coordinate services from a single dashboard. Automated notifications help ensure staff respond promptly to guest needs.

Use Cases of Hospitality Forms

Hospitality forms support guest-facing and internal operational workflows across lodging, dining, and event services. Below are common ways these forms are used and the challenges they help solve.

Possible Use Cases:

• Room, table, or service reservation requests
• Guest check-in and pre-arrival information collection
• Special service or concierge request intake
• Event and group booking requests
• Guest feedback and satisfaction surveys
• Internal service coordination and staff reporting

Problem-Solving Points:

• Centralize guest information and service requests
• Reduce miscommunication between guests and staff
• Improve response times for reservations and special requests
• Support more personalized guest experiences

Possible Owners and Users:

• Hotel and resort staff
• Restaurant managers and hosts
• Event and venue coordinators
• Front desk and concierge teams
• Guests submitting requests or feedback

Differences of Creation Methods:

• Hospitality reservation forms focus on dates, times, party size, room or table type, and availability preferences.
• Guest service and request forms emphasize special needs, amenities, preferences, timing, and service details.
• Hospitality feedback and experience forms prioritize service quality ratings, staff interaction feedback, and open-ended guest comments.

How to Create a Hospitality Form

Creating a hospitality form with Jotform helps service teams manage guest interactions efficiently while maintaining a polished and professional experience.

1. Choose a Template or Start from Scratch

In My Workspace, click “Create” and select “Form.” You can start with a reservation, request, or feedback template and customize it. A Classic Form works well for detailed bookings, while a Card Form offers a guided, guest-friendly experience.

2. Add Guest and Booking Context Fields

Use Add Element to collect guest name, contact details, arrival or reservation date, service type, and number of guests. Dropdowns help standardize service options and reduce errors.

3. Build Service-Specific Sections

For reservations, include date/time selection and availability notes. For service requests, include preference fields such as dietary needs, accessibility, or special occasions. For events, include group size, setup needs, and budget range.

4. Use Conditional Logic for Personalization

Conditional logic can show different questions for hotel stays vs restaurant bookings, individual guests vs groups, or standard vs premium services. This keeps forms concise while capturing the right level of detail.

5. Set Up Notifications and Guest Confirmations

Configure notification emails to alert staff when a form is submitted. Add autoresponder emails to confirm reservations or acknowledge requests and share next steps with guests.

6. Publish, Test, and Manage Submissions in Jotform Tables

Test the form before publishing. Share it via your website, booking page, or QR codes. All submissions are stored in Jotform Tables, where staff can filter by date, service type, or status.