If you need any help just give us a call on 0872 11 33 11 8.
Because you have indicated that you have paid the full amount and saved £51, we can now reveal that you are entitled to receive the combo presentation box which includes a Blu-ray and DVD disc instead of just the solo USB pen.
If you require any additional DVD discs these are priced at £5 per disc.
Terms and Conditions document
YOU MUST READ, UNDERSTAND AND ACCEPT THESE TERMS AND CONDITIONS BEFORE WE ACCEPT YOUR BOOKING.
The lead booking person whose name is on the booking form is responsible for all matters relating to the successful outcome of the booking. This includes ensuring that permission has been sought and granted for filming to take place at all venues and any fees paid. We are not responsible for any fees or booking arrangements relating to venues including churches or reception. These terms and conditions govern your use of our website at kingfisherweddings.co.uk and the booking with us and by using our website, you agree to these terms and conditions in full. If you do not accept or do not agree with these terms and conditions or any part of these terms and conditions, you must not use our website or attempt to make a booking.
Access to particular areas of our website is restricted. At our discretion we reserve the right to restrict access to areas of our website, or our entire website.
Should we provide you with a user ID and password to enable you access to restricted areas of our website or other content or services, you must ensure that your user ID and password is kept confidential.
At our discretion we may disable your user ID and password without notice or justification.
A booking fee of £50 must be paid to secure the booking date selected. This is only refunded within 14 days of making the payment. After 14 days have elapsed the booking fee is non-refundable.The booking fee will guarantee your date not being booked by anyone else. The remaining balance must be paid within 3 months prior to the event. Payments can be as frequent and flexible as desired according to which plan you booked, by using a PayPal account or credit or debit card. It is your responsibility to keep up payments and ensure the balance is paid 3 months prior to the event. If you cancel your booking within the time frame specified in our returns policy and we have incurred expenses to date, we reserve the right to deduct these from your refund or charge you a fee for costs that we have incurred.
Please ensure that permission has been sought from the venue owners to film in their building. Certain venues may charge a fee for such filming but kingfisherweddings.co.uk are not responsible for any charges and these charges do not form part of the movie package you bought from us. It is your responsibility to check, agree and pay for any such license that any venue owner will charge for filming.
We will do our upmost best to provide the music you choose, if applicable, but due to factors out of our control and availability of certain titles we cannot guarantee your selection of music and will provide alternative suitable music with your permission before hand. Any music you request we shall buy and download from iTunes or digital 7. If either of these two suppliers don't stock the tunes you selected we will try to look elsewhere or ask you to supply them on disc. Failing all these options we reserve the right to substitute or omit tunes with your permission. There will also be certain sound effects which we will add to the movie. We deem this type of audio addition as appropriate and it will not be removed from the finished DVD. This includes voice-overs, introductions, special sound effects and background music.
We will supply to you as part of the agreement, Two DVD discs, filmed in HD, and any other discs/formats requested on the application form. All DVD's will take a maximum of 6 weeks and a minimum of 2 weeks to produce from the day of the event. Your main disc will be presented to you in the free presentation case of your choice from the list of options. Additional Upgraded cases are available as an optional extra, otherwise any additional discs will come in ordinary cases. All DVDs will contain footage of the day, at least 60 minutes in duration. Part of, or your entire DVD will be shown on our website to promote our business, with or without, password protection. The completed film is open to slight alteration if a request is made to do so within 7 days after watching the on-line version. Once you are satisfied the on-line version is to your liking we will transfer the footage onto DVD. If no request is made within this time frame of 7 days we will assume you are satisfied with the footage and therefore close your file and delete all raw materials. Once footage has been transferred to DVD no further editing will be done without a one off charge of £30.
We will email you the full wedding Application form within 24 hours if you haven't already filled it in. The total price is for all the features you selected and with no hidden extras. The price of a wedding movie is £350, £60 for events and a minimum of £300 for corporate functions. The booking fee of £50 will be deducted from the total price.
Once a booking has been confirmed and the booking fee paid, we will begin your production and start building the preparation. We will require additional bits of information such as names, photos, music choice and more and we therefore will ask you to complete our full wedding form. We won’t send out forms in the post, you should complete them online. We will email you these forms when the time is right.
The total miles travelled that we incur throughout all necessary journeys applicable to your booking will be free- Unless the booking is cancelled. If a booking is cancelled then all miles travelled will incur a cost of 60p per mile which will be deducted from any refund money owed to you. If the refund owed to you is less than what we have incurred in costs, we reserve the right to issue an invoice for the difference in cost. Miles are calculated from Postcode to postcode using the shortest route possible as determined by AA Route planner. See our refunds policy for more details on mileage claims.
Your final DVD wedding pack containing all your discs, cases and any other merchandise will be delivered by courier and will need to be signed for.If you discover any thing is wrong with any of the content supplied you must let us know within 7 days of receiving/signing for the package. This is because after 7 days we will delete all the footage we hold from our servers regarding your wedding. We are unable to make any future edits or alterations to your movie after 7 days of receiving your final pack, it is therefore imperative that should you have any queries then we must receive the relevant information regarding any queries within the 7 day period. Also after 7 days we will send you our customer feedback form so you can let us know how we did and what you thought of our service. As a reward for completing the survey we will enter you into our annual prize draw to be in with a chance of winning back the cost of your wedding with us.If you leave us feedback on our Facebook page we will enter you again in to the draw so you have two chances. Only entries from within a 12 month period of customers who have replied will be entered and the draw takes place on 31st December each year.
Here at Kingfisherweddings.co.uk ("We") commit ourselves to protecting and respecting your privacy when visiting our website.
For the purposes of the Data Protection Act 1998, the identity of our data controller shall be a Mr. David Gray.
We may collect and process the following data about you:
We will not disclose any information we hold about you to any third party unless we are under a legal obligation to do so by law.
In accordance with the Act you can exercise the right to access any information we hold about you. Any request may be subject to a fee of £20.00 in order to meet our costs in providing any details of the information we may hold about you.
CANCELLATIONS or Refund
We now offer a 14 day money-back guarantee on all bookings. Get a full 100% refund if you change your mind within 14 days. Our normal terms and conditions apply after 14 days have elapsed.
Table 1.1- Refunds and what they mean
*Mileage is calculated using the shortest route possible via AA Route Planner.
We will provide you with a full itinerary of the costs we have incurred with evidence to prove what we have already paid out.
In order to claim a refund, we require you to complete a refund request form. You can get access to the form here.
REFUNDS (For goods you have purchased)
It is also important to note that once you have received your final wedding package containing all your discs and information that 7 days from receiving the package we will delete all raw footage from our database so if you need to get in touch about any footage on your discs then you need to let us know within 7 days of receiving it.Once we have deleted the raw footage we are unable to make any further edits to your movie.
Cookies, Communication & Internet Use.
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